Getting started in the Community

I received several helpful replies to my question — how can I mark one of them as the Best Answer so others know which solution worked?  

I am trying to find out how to ask a question or post a discussion, what are the steps to do this? 

At the Equinix Community, your voice is the engine behind our innovation. Whether it’s a tweak to the ECP portal or a brand -new feature request, we want to hear it. To make it easier for you to track your suggestions, we’ve streamlined our idea status updates into three simple stages.The Journey of Your IdeaWe’ve simplified our tracking, so you know exactly where your idea stands:Open: This is the starting line. Your idea has been posted, or we’ve reached out because we need more information. Every great feature starts here! In Progress: Your idea has caught our eye. We are currently reviewing, investigating, or have officially accepted it into our development plans. Resolved: The finish line! This means your idea has been delivered, already exists in the platform, or has been noted for future consideration.How to Submit Your IdeaReady to share? Follow these quick steps to get your idea in front of our product teams:Navigate: Click on the Ideas tab in the top navigation bar. Search Fi

For the past couple of years, the Equinix Community has been your space to connect, troubleshoot, and share feedback directly with us. To make that experience even better, we’re moving to a brand-new platform this April.Featuring a modern design and enhanced search tools, our new home is built to help you find answers faster and connect with peers more easily.Sneak Peek at the new Community! What’s New?Modern UX and Navigation: A streamlined, intuitive design that prioritizes the topics and discussions most relevant to you. AI-Powered Unified Search: Find answers faster. Our new AI search pulls from both the community and soon technical documentation for a truly comprehensive view. Multilingual Support: It's coming! Stay tuned for when we begin rolling out language translations across the community to better support our global partners and customers.  Simplified Social Sharing: Easily cross-post community insights directly to your professional social networks.Maintenance Period: From A

I made a username when I first joined, but it's not really me anymore. How do I change it?

Hello! We've put together a brief introduction to the community here at Equinix. This video examines some of the features of this community, including how best to use the Discussions and Ideas boards. We'll take a look at some of the other features in a future video. If there's anything you'd like us to cover in a video, leave a comment below! 

As of now, Groups are managed by the Equinix Community team. In order to request a new Group, please navigate to Ideas and post a new idea there. All new Group ideas will be reviewed by a Community Team member and you will hear back soon.

Groups are divided into three categories -- public, private, and hidden. Public Groups can be joined and read by any user regardless of role, rank, or sign-in status. Private Groups can only be read by members of the Group. To join a private Group, click on the Group and select the button to request membership. Membership is controlled by the Group's moderator. Hidden Groups can only be read and accessed by members of the Group, who are manually managed by the Group's administrator. In all cases, posting content to a Group is contingent upon being a member of that Group.

Groups are a new tool here on the Equinix Community. Groups contain targeted discussions about a particular topic or subject. In order to join a Group, you must first determine if the group is public, private, or hidden. To join a public Group, such as the Accessibility Improvements Group, click on the group and click the "Join Group" button. To join a private Group, click on the Group with the "closed" designation, and click the "Send Request to Join" button. If you are aware of a hidden Group, you must contact the Group's owner or a Community administrator to be added manually. In any of the Group types, you must be a member in order to post to that Group.

Hey Community Members!We’re making improvements to the Equinix Community! We’ll be upgrading our Community on July 31st. Community.equinix.com will have scheduled downtime to ensure a smooth transition during this time.The upgrade will include: New groups and betas where you can connect with other users, try out new features, or participate in upcoming beta programs. A new look and feel aligning to the evolved Equinix brand strategy Easier to navigate the homepage to help you find what you are looking for Content personalization to see information relevant to youHere's a sneak peek! Here’s what to expect: Community.equinix.com will have scheduled downtime on July 31, 2024. During the scheduled downtime, users will encounter a maintenance page when viewing community.equinix.com After the upgrade is complete, users will be able to view the new community and login using the same credentials.We appreciate your patience while we complete this upgrade!-Your Equinix Community Team

Welcome! The Equinix Community is up and running, and we are so excited to get to know you! If you haven't introduced yourself to the community, stop by and say hello in this discussion thread. Please tell us a bit about yourself. Here's some questions you may answer to get your juices flowing...feel free to add anything you would like!What brings you to the Equinix community? Tell us a little about yourself. What you do, what company do you work for, where are you located? What specifically are you working on at the moment? What Equinix products or solutions do you use?  What Technologies/Languages do you work with? Have you been to any of our Equinix events, meetups, or conferences? If so, which ones?  What’s one way or suggestion to make this Community and Equinix better? What do you do for fun?  

Happy Safer Internet Day! Today’s a call to action for individuals, communities, and organizations to create a safer and more secure online environment. Whether it’s safeguarding privacy, fortifying passwords, combatting cyberbullying, or nurturing positive connections, let’s build a digital world that reflects the best of us. Share your tips below for Safer Internet Day and you'll receive a $25 credit to the Metal store!🛡️ Guard those passwords - make 'em strong!🕵️‍♂️ Stay sharp - watch out for scams and phishing.🕵️‍♀️ Privacy is key - check those settings!🔄 Keep things fresh - update your software.🔐 Double up - turn on Two-Factor Auth (2FA).🤔 Think twice before clicking any links.🤝 Be cool - respect everyone's vibe online.Welcome our newest members! Be sure to introduce yourself!  

We’re excited to welcome the Equinix Developer Forum members into our community soon!   We’ll be migrating the Equinix Developer Forum into the Equinix Community on December 12, 2023. As part of the migration, we’ll be moving the existing discussions from the Developer Forum into the Community discussions.  To do the migration, Community.Equinix.com will have scheduled maintenance on December 12, 2023. Please be advised that there will be scheduled downtime from 12am PST to 8am PST.   If you have any questions, please leave a comment below or reach out to Community@equinix.com. 

Connect with peers and partners across the world using the Equinix Community. You’ll have access to Equinix product experts, be the first to know what’s coming up, and help shape Equinix with your knowledge and insights. Login, join in discussions and share your ideas at http://community.equinix.com   

I'm interested in submitting an idea to the Equinix Community Ideas page. How do I submit a new idea for consideration?

I saw that the Equinix Community now features Ideas, what is an idea? 

We're making improvements to the Equinix Community login experience! Starting April 6, 2023, you'll see a change to our login experience as we update to the new unified login experience for Equinix portals. Here's what to expect:Consistent look and feel across all Equinix portal login experiences If you use a password manager, you'll need to resubmit your username/password If you encounter an issue with logging into Community, please email community@equinix.com so we can look into it further.   

Thanks for being part of the Equinix Community. Let's get you started on the right path.  Update your Profile Update your profile Image: Select one of the provided images or add a picture of yourself.    Profile Details: Tell us more about yourself in your profile under My Settings>Personal Information. You can update your title to reflect your company and role, location, biography, social media handles and more.   Introduce Yourself Introduce yourself in this discussion thread Join or start a discussion Check out the most recent discussions to get started!  Ask a question, share an idea, kickoff a collaborative brainstorm, discuss industry trends. Not sure how to start your first post? Check out this post.  Give your first kudos!  Share your appreciation for a discussion or comment by clicking the thumbs up and giving them kudos.  Did you know that by doing this you are already a step closer to earning your next ba

We're excited to welcome our newest members of the Community! We made some big changes in October so be sure to take a look around Community to see the new look and feel! Equinix Community - Favorite candyLet's get to know you better, what's the preferred candy of choice for October? Feel free to respond with your answer below ⬇️Welcome October Members!@5766 @aalaie @adapcevic @ajeti @aleung @ali_almudaweb @anamaria @andreaswenzel @Andrew_Gabriel @Andrzej_Rosol @AndyP @anitamehta @atr1 @bhannigan @BIT-TEC @BobG @breedequinix @BrianG @caiquegsa @Carlos @Carrasco @chrisf @conniemahl @cshiratori @cts-soconnor @daemoinkeeper @dale_irving @darpan_grazitti @dcohen @DeniseClinker @Desigan @DevikaPN @dmohr @Dohyung @edmondpoon_sfhk @unknown @efrengenova @ejrunnion @elisecornish @emrahcakan @EnochLee @EZehnder @fdeshayes @Filip @fschroth @gdekhayser @Geoffrey_Guibet @groszel @Gus @Hayweezy @heathd @Herve

What's the best way to reach out to Customer Support? 

Hi Community Members!  Just wanted to keep you in the loop on recent community updates and improvements we've made. If you have any feedback on how we can improve the community experience, please share in our Beta Feedback here.  Notifications Frequency We are a growing community and we want to ensure we aren't being excessive in our communications to you. This week we adjusted the default settings for email notification frequency. In this update, we changed badge and kudos notifications to a weekly digest. Content you subscribe to or engage with is a daily digest. All users can update the notifications to their own preferences by going into My Settings in your profile.  Recent Discussions Tab We updated the recent tab in the Discussions and Welcome section to feature both recent posts and recent comments. Previously it would only showcase recent posts. We want to ensure you have visibility into the most recent conversations.       

Thank you for being an early adopter to the Equinix Community. We appreciate your help in building the future of community at Equinix.  If you find something that's not working quite the way it should or if you have a feature/idea you want to share, let us know in the comments below. The good, the bad and the ugly - we need to hear it! 

Hi Community! If you ever need to get ahold of the Equinix Community team, here's a couple ways you can get in touch with us.  Email Us! This is the most private, direct way to email all of the Community team at one time. If you send an email to Community@equinix.com you will have engaged all of the team members above. Please use this route if you see something that breaks the Community guidelines.  Share your Feedback Seriously, we want it! If you have any ideas for improving the community, share them with the community here. This way, we can collectively view the feedback and make improvements based on what you want.