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DB1 and DB9 data centres accessFrom 11 May 2026, Equinix standard data centre access security and processes will apply at DB1 and DB9. Access is managed via ECP.Permanent accessThe Company Administrator grants ongoing access to designated individuals who will subsequently create their own security profiles.Permanent access enables:Regular entry using an ECP QR code. Entry with an issued proximity access card after biometric enrollment.Expect short delays before the permanent badges are issued.Learn more: Visiting an IBX – Permanent accessFirst onsite visitPresent your ECP QR code and government ID (passport or driving licence) at reception. Complete biometric enrolment. Receive a proximity access card.Subsequent visitsScan your ECP QR code. Use your proximity card.Temporary accessTemporary access provides time limited entry for visitors or contractors.Company Administrators and users submit temporary access requests (work visits) in ECP. Requests are valid only for the approved visit d

Overview What changes on 11 May 2026 What you need to do now Onboarding webinars Getting support About Equinix Customer Portal (ECP) Additional resources: Mobile access: ECP mobile app DB1 and DB9 data centres accessOverviewThe integration of BT data centres into the Equinix systems will take place on Monday, 11 May 2026.From this date, customers with colocation space in DB1 (Citywest) and DB9 (Ballycoolin) data centres will use the Equinix Customer Portal (ECP) and processes for support and site access.This article explains:What changes on 11 May 2026. What you need to do now. How to get support now and after go-live. Where to find additional resources.What changes on 11 May 2026ECP will become the primary platform for customer support and site access, helping you:Submit and manage Support Cases. Request permanent and temporary data centre access. View account information, including your account team. Manage users and permissions.What you need to do nowTo be ready for go-live on 11 Ma

At the Equinix Community, your voice is the engine behind our innovation. Whether it’s a tweak to the ECP portal or a brand -new feature request, we want to hear it. To make it easier for you to track your suggestions, we’ve streamlined our idea status updates into three simple stages.The Journey of Your IdeaWe’ve simplified our tracking, so you know exactly where your idea stands:Open: This is the starting line. Your idea has been posted, or we’ve reached out because we need more information. Every great feature starts here! In Progress: Your idea has caught our eye. We are currently reviewing, investigating, or have officially accepted it into our development plans. Resolved: The finish line! This means your idea has been delivered, already exists in the platform, or has been noted for future consideration.How to Submit Your IdeaReady to share? Follow these quick steps to get your idea in front of our product teams:Navigate: Click on the Ideas tab in the top navigation bar. Search Fi

Equipment removal from IBX®Customers are required to submit an Outbound Shipment ticket for equipment removal, which a security guard will verify before the equipment is taken.Rack and cabinet closing protocolCustomers should close and secure their racks or cabinets after use. If a rack or cabinet is found open during patrols, Equinix staff will secure it and notify the customer through their Account Manager.Space restrictions From Oct. 13, unless a space restriction has been applied via ECP, Equinix will not ask for permission to access your licensed space (cage or cabinets) for the following:Service orders and installations (e.g., cabinets, power, Smart Hands™, network services, and Equinix Cross-Connects) Routine maintenance (e.g., fire system testing or light replacements)Please open a support ticket via ECP to confirm your space access restriction requirements.For information about onboarding and Customer Support, please refer to the Customer Support section in the Customer Resour

To visit MN1, MN2, or MN3, create a Work Visit ticket in ECP prior to arrival. A ticket is required to access all Equinix IBX®s.We recommend you review our global IBX policy documentation: https://www.equinix.com/resources/product-documents/ibx-policies.To streamline the IBX check-in process and entry to your colocation space, we highly recommend you configure your IBX security profile in ECP and generate an IBX Access QR code before your visit.In the ECP mobile app you can also manage many functions including accessing your QR code.MN1 & MN2 – Check-in processAccess validation: Upon arrival, all visitors must validate their site access registration at the site entry gate. Identity verification: Customer identities are verified at both MN1 and MN2 receptions, after which a security officer provides an Equinix lanyard and a temporary access badge. Escorted access: Once identity verification is complete, visitors are escorted to their designated cage or cabinet within the facility. V

As part of the integration of TIM NextGen DC Corporation onto Equinix systems, we are aligning operational processes and systems to ensure a consistent customer experience.Below are the key changes that will occur once the integration is complete on Oct. 13, 2025.Communication channel updateDiscontinuation of Viber and WhatsAppAll customer requests will transition to Support Cases in the Equinix Customer Portal (ECP). Viber and WhatsApp will no longer be available. For additional information about ECP functionality, please review our portal documentation: https://docs.equinix.com/customer-portal/.Operational requests and services All requests listed below will transition to Equinix standard processes in ECP.To learn about Equinix requests, please visit the Equinix Product Documentation page and consult our IBX Policies.

Download the IBX Flex Seats Service Guide here: 

Download the Disaster Recovery Service Guide here:

Smart Hands®Remote Hands/Remote Eyes will be replaced by Equinix Smart Hands. Smart Hands can be requested in ECP and may vary by IBX. These services are chargeable based on the number of hours to complete the task.For information on how to order Smart Hands, visit Smart Hands - Ordering.Services that require a Smart Hands ticket:Service Delivery ReportsSelf-service reports are available in ECP; for more information, review the Service Delivery Reports documentation. If you require additional reports not available in ECP, additional charges may apply for each manual service delivery report request.Smart Hands Support PlansIf you need recurring Smart Hands activities (reports, tape changes, etc.), Equinix offers a Smart Hands Support Plan Package, which provides a specified number of hours per month at a discounted rate. For more information, review the Support Plan Packages documentation.Amenities: Sleeping quarters, manager rooms, meeting roomsEquinix standard site features include br

Changes to cross connect ordering and installationsCross connects installationAs part of our ongoing integration process, we are implementing updates to the way Equinix Cross Connects are ordered and installed. These changes are designed to align with Equinix standards and ensure a consistent experience across our global infrastructure.What is an Equinix Cross Connect?An Equinix Cross Connect is a direct, physical connection between two parties within an Equinix data center, allowing for low-latency and high-bandwidth communication. This service enables businesses to interconnect with partners, networks and cloud providers.To learn more about Equinix Cross Connect, please review the documentation.Equinix Cross Connect installation processTo ensure safety and consistency across our shared colocation spaces, all cross connect installations are handled exclusively by the Equinix Operations Team. Equinix Cross Connects can be ordered in ECP.Cabling within customer private cagesCustomers wi

Equinix enforces a strict Power allocation policy to ensure reliable colocation services and that every customer receives their contracted capacity. This policy guarantees that the Power you have been allocated is consistently available when you need it.Here is what you need to know about how Space and Power are allocated, measured and billed:Space and Power allocationBoth Space and Power are measured in kVA (kilovolt-amperes).The Space kVA reflects the infrastructure capacity allocated to your deployment.The Power kVA, also known as your draw cap, represents the maximum allowed usage included in your contract.These two values are balanced, meaning they will be identical.Please also read our Power policy (Section 4.6) for more information.Cabinet equivalents (CabE)In addition to kVA, your allocated Space is also expressed in cabinet equivalents (CabE), which indicates the physical footprint of your deployment.Power allocation: Draw capYou are not permitted to draw more Power than your

Equinix offers our standard portfolio of products and services, which will be visible in the Equinix Customer Portal (ECP). The Customer Resource Center's customer support section provides information about accessing ECP and contacting customer support.Product availability will vary by location. Product descriptions are on the Equinix Product Policies & Special Offerings page.All technical standards will be fully in place once the sites are fully integrated.All new orders will be issued using Equinix's standard Terms & Conditions unless otherwise agreed.If you need to make any changes to your installed services, please open a service request in ECP or contact your account manager.Equinix product names will show on your invoices. The table below provides an overview of some key products and services:Product pricingUnless otherwise stated in your Master Service Agreement (MSA) or pricing agreement, additional Equinix services and products will be provided at the standard Equinix

Following the acquisition of TIM NextGen DC Corporation by Equinix, the following changes will be introduced once the integration process is complete on October 13, 2025.Terms & conditions and Service Level Agreement (SLA)TIM NexGen’s current terms and conditions will change slightly. Administrative updates, such as changes to policies, Equinix contact details, invoice formats or product names may occur.Here are the SLA metrics for MN1, MN2, MN3.IBX® data centers and product policies Our global IBX data centers standards provide operational efficiency, service reliability, and enhanced security for all customers.Equinix policies will apply for site access, to open tickets for assistance, and receive support. Please refer to the Equinix IBX Policies and Equinix Product Policies for more details.Please note the following sections as part of Equinix Global IBX Policies:1.3 - Prohibited behaviour on site 2.2/4.3 - CCTV 4 - IBX space usage  4.6 - Power Polices 5 - Cabling polices 8 - Us

Following the acquisition of TIM NextGen DC Corporation by Equinix, we would like to inform you of upcoming changes to your invoicing process, effective Oct. 1, 2025. Transition to Equinix’s Computerized Accounting System (CAS) TIM NextGen DC Corporation has transitioned to Equinix’s Centralized Accounting System (CAS). Invoices and related documents are now issued via email by Equinix’s billing team and paper invoices from TIM NextGen DC will be discontinued.BIR 2307 forms should be submitted electronically via  askbilling@equinix.com Preferred payment method: bank transfers to HSBC We recommend using bank transfers to Equinix’s HSBC account. Paying by bank transfer is quicker and more secure than cheques. It also ensures that your payment is automatically matched to your invoice, with a clear audit trail available.  HSBC Bank details are available in the Customer Resource Center. Billing alignment TIM issued invoices on behalf of TIM NextGen DC Corporation up to September 2025.TIM Ne