Join the Conversation

Essentially what the title says. I'm attempting to programmatically get the list of colocation users and their roles/permissions. It doesn't appear there's an easy way to do this with the existing API. That said, when I view my users in the portal ordinarily, I see GET /api/ecp/users/getUsersSo it's definitely there, I'm assuming it's just not available to normal users, only to Equinix internally. Any chance someone here has an idea?

How do I get the bridge letter to cover remaining time ?

I used to be able to download the latest SOC II Type II reports online, where are they located now? Specially I need it for LA3

I have an FCR connected to one OCI connection and two AWS connections.From AWS to OCI, passing through FCR, I see that AWS is implementing ECMP towards OCI prefixes, as evidenced by the RX traffic on the FCR coming from these two connections.In FCR active routes, I am seeing the same prefixes learned from these two AWS connections.If I look at the contrary (TX) from FCR to AWS (from traffic that originated in OCI), I always see TX to AWS using only one AWS connection, never the other one.Support says that it is not working because OCI has only one connection to FCR.As far as I know, ECMP is implemented hop by hop, and it is a local decision implemented independently at each router (hop) in the network, that is why I do not agree with this statement.For me is the function of FCR implement ECMP in this case for these packets coming from OCI to AWS. 

Hello Equinix Community, Apologies in advance if this is a repeated question but my search didn't find any relevant topics. We have upgrade planned for our router in Chicago which is connected to Equinix IX. What is the best method of informing IX participants about the maintenance activity? We have a lot of peers on the IX so informing them individually will be very cumbersome.Thanks

AI is transforming everything, from how we work to how we discover new things. But what part of that change is truly capturing your imagination?  We've put together a quick poll to find out which AI trend you're most excited about. Use the arrows on the right side to shift the options to cast your vote!  We're constantly exploring the next big breakthroughs in technology to shorten your path to innovation and growth. S

Hi all, Is everyone else experiencing long delays asking for a new connection or changes to service.My own experience, has been since contact with the Equinix team, it has been 26 days, and from there we have been given a estimate of 2-4 weeks to provision a new connection.    

Halloween is almost here! Time to share your AI deployment horror stories 👻 — What went bump in the night, and how did you vanquish it!   

We currently have a copper bandwidth connection at the data center (in a cabient) and are looking to increase the available bandwidth.Could you assist with the steps invovled in ordering?From reading past forums does it involve ordering a new connection?Thanks for your expertise.

i everyone,We’re at an Equinix datacenter and moving from copper to fiber. And ordering some new IP addresses.Couple of things tripping me up:Ordering fiber vs copper cross connects through the portal isn’t super clear.Help desk isn't able to helpHas anyone done a copper → fiber migration at Equinix recently?How did you order it (portal, ticket, account manager)?Cheers

I have been trying to get the locations, but getting the error code 500.  What is permission code?

Cat videos might be fun and lighthearted, but supporting them is serious business. Check out this intro video highlighting the blog covering the details. It's the first in our Digital Plumbing series...       

For every new AI or application project you embark on, your initial architectural choices will determine the probability of long-term success of that effort, especially as it scales or needs to adapt to changing regulatory or business environments.  This article discusses why architecting for hybrid up front puts you in the optimal position for anything that comes your way. https://blog.equinix.com/blog/2025/05/21/why-you-need-a-hybrid-first-strategy/  Do you agree? Is 'hybrid-first' truly the silver bullet for future-proofing, or are there scenarios where a pure cloud or colo/on-prem approach still makes sense? Share your perspective!

Hi,we have a presence in different Equinix data centers and retrieve billing information via the Billing v2 API. We observed that the information we obtain for the Japan invoice (and that one only) has inconsistent (dare I say wrong?) tax amount values across time:For invoices from 2024-02 (oldest I have) until 2024-05 (which is not downloadable anymore due to the 12 month limit but I have a local copy) the Japanese line items behave exactly like all others we can observe, namely: non-zero taxAmount (10% of recurringAmount) and recurringAmount + taxAmount = totalAmount.For invoices from 2024-06 until 2024-08 (both in the snapshot I had from a few months ago and the one I just took now) the Japanese line items now still has a non-zero taxAmount (10% of recurringAmount) but totalAmount = recurringAmount. Checking a few entries we saw that the netAmount is the same as in previous entries which makes me assume that the totalAmount does not include any tax amo

Where would you place your organization on AI adoption, from initial exploration to mature implementation and optimization? We’d love to hear your story and journey. Share below in the comments.

How does the Fabric Cloud Router compare to the Megaport Cloud Router?

Hello,today I noticed that on the API documentation overview page it says that the Billing_v2 API is Deprecated. I can't find any further information on that and also noticed that, in contrast to the WorkVists_v1 API which is marked in the same way, no deprecation information can be found on the actual documentation page. Would you be able to provide some more information on the deprecation or links to where I can find it? I'm especially interested in whether this API is actually going to be disabled in the future and if there's any alternative to obtain invoice information programmatically and machine-readable.Thanks, Jonas

Just read the latest Equinix blog post on powering a sustainable future! 🌱💡 Great insights into energy innovation for the digital era. Check it out here: https://blog.equinix.com/blog/2025/04/29/powering-a-sustainable-future-energy-innovation-for-the-digital-era/?country_selector=Global%20(EN) 

They say you never forget your first data center migration - probably because it's like herding cats during a fire drill.  I'm curious - what went sideways, what saved the day, and what would you never do again?  Let's hear all the chaos, drama, or pizza-fueled heroics! 🍕🎖️  

How is everyone thinking about data center densities when deploying with Equinix? Showing up with a gear spec and letting EQIX figure it out OR coming prepared with an understanding of your density requirement? 

Hi, I'm using the reports v1 API to generate ONE_TIME reports and every time the report is finished, I get an email telling me as much. However, I want to prevent this email from going out every time. I've figured out that I can use the parameters array with name notifyEmails to add additional emails that should be notified but I can't seem to be able to remove the email tied to my account. Is there any way to achieve what I want?

Mobile World Congress 2025 is approaching - Are you attending?   When it comes to the future of AI-ready, scalable digital infrastructure – the Equinix team of experts is here to help. Here’s a chance for you to meet the team in advance and connect in person in Barcelona!   Let’s begin!   Hi, I’m Efraim! Senior Principal Solutions Architect at Equinix. My dedication lies in bridging technology and bridging transformation, particularly in areas such as Cloud Computing, Artificial Intelligence, and Agility. You can find some of my

undefined

Hi! I’m working with a customer who is asking if our Equinix Internet Access supports rDNS/Reverse DNS? I can’t find any supporting documentation on the docs site, looking for product to confirm or deny. Thank you.

Hello Equinix Community, Today, we're opening a new chapter in our commitment to fostering transparency and community by introducing you to the incredible individuals behind our innovative products. The essence of Equinix has always been a blend of technology and community. We understand that the pulse of any tech-driven organization is its products, and behind those products, there's a team of dedicated, passionate individuals: our Product Managers. This thread offers a unique opportunity for our customers to get to know these dedicated professionals on a personal level. Our product team is thrilled to be a part of this platform, as it offers us a direct channel to engage, share, and grow with all of you. We see the Equinix Community not just as a space for interactions, but as a bridge to understand your needs, address your questions, and co-create the futur