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5 Tips to Get You Started on Community

Welcome to Community! We're excited to have you as one of the early adopters to make Community a place for you - our customers. Let's get you started...

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aberthozCommunity Manager

IBX Operational Changes

Other operational changes

Equipment removal from IBX®Customers are required to submit an Outbound Shipment ticket for equipment removal, which a security guard will verify before the equipment is taken.Rack and cabinet closing protocolCustomers should close and secure their r

aberthozCommunity Manager

IBX Operational Changes

Check-in & check-out processes for MN1, MN2, MN3

To visit MN1, MN2, or MN3, create a Work Visit ticket in ECP prior to arrival. A ticket is required to access all Equinix IBX®s.We recommend you review our global IBX policy documentation: https://www.equinix.com/resources/product-documents/ibx-polic

aberthozCommunity Manager

IBX Operational Changes

Communication channel changes

As part of the integration of TIM NextGen DC Corporation onto Equinix systems, we are aligning operational processes and systems to ensure a consistent customer experience.Below are the key changes that will occur once the integration is complete on

aberthozCommunity Manager

Product and Policy Changes

IBX Flex Seats Service Guide

Download the IBX Flex Seats Service Guide here:

aberthozCommunity Manager

Product and Policy Changes

Equinix Disaster Recovery Service Guide

Download the Disaster Recovery Service Guide here:

aberthozCommunity Manager

Product and Policy Changes

On-site Service Changes Smart Hands®

Smart Hands®Remote Hands/Remote Eyes will be replaced by Equinix Smart Hands. Smart Hands can be requested in ECP and may vary by IBX. These services are chargeable based on the number of hours to complete the task.For information on how to order Sma

aberthozCommunity Manager

Product and Policy Changes

Equinix Cross Connects

Changes to cross connect ordering and installationsCross connects installationAs part of our ongoing integration process, we are implementing updates to the way Equinix Cross Connects are ordered and installed. These changes are designed to align wit

aberthozCommunity Manager

Product and Policy Changes

Space and Power

Equinix enforces a strict Power allocation policy to ensure reliable colocation services and that every customer receives their contracted capacity. This policy guarantees that the Power you have been allocated is consistently available when you need

aberthozCommunity Manager

Product and Policy Changes

Product names & descriptions

Equinix offers our standard portfolio of products and services, which will be visible in the Equinix Customer Portal (ECP). The Customer Resource Center's customer support section provides information about accessing ECP and contacting customer suppo

aberthozCommunity Manager

Product and Policy Changes

Introduction to product and policy changes

Following the acquisition of TIM NextGen DC Corporation by Equinix, the following changes will be introduced once the integration process is complete on October 13, 2025.Terms & conditions and Service Level Agreement (SLA)TIM NexGen’s current ter

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