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Welcome to the Equinix Community!

We welcome all Equinix customers, partners & employees to join and engage in the Equinix Community. Login using your Portal or SSO login On your first...

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Forum|Forum|20 days ago

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ShannonCommunity Manager

Getting started in the Community

How do I mark an answer as the "best answer"

I received several helpful replies to my question — how can I mark one of them as the Best Answer so others know which solution worked?

ShannonCommunity Manager

Getting started in the Community

How do I ask a question or post a discussion?

I am trying to find out how to ask a question or post a discussion, what are the steps to do this?

aberthozCommunity Manager

IBX Operational Changes

DB1 and DB9 data centres access

DB1 and DB9 data centres accessFrom 11 May 2026, Equinix standard data centre access security and processes will apply at DB1 and DB9. Access is managed via ECP.Permanent accessThe Company Administrator grants ongoing access to designated individuals

aberthozCommunity Manager

Welcome

Customer Support

Overview What changes on 11 May 2026 What you need to do now Onboarding webinars Getting support About Equinix Customer Portal (ECP) Additional resources: Mobile access: ECP mobile app DB1 and DB9 data centres accessOverviewThe integration of BT data

MattAllenNew Participant

Ideas

Work Visit Email NotificationOpen

Hi, would it be possible to look into whether its feasible to email the Ordering Contact and any other notification contacts when a visitor signs in on site via a Work Visit. It would be handy to know that the visitor has arrived on site and signed i

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chanaNew Participant

Equinix Internet Access BFDIn Progress

Hi,We're looking at using Equinix Internet Access and would like to enable BFD for faster failure detection but it isn't currently supported. Can we request this feature be added please.

5

ShannonCommunity Manager

Getting started in the Community

How to Submit and Track Ideas in the Equinix Community

At the Equinix Community, your voice is the engine behind our innovation. Whether it’s a tweak to the ECP portal or a brand -new feature request, we want to hear it. To make it easier for you to track your suggestions, we’ve streamlined our idea stat

lancehomerEmployee

Ecosystem / Industry Focused CommunitiesIn Progress

Would it be possible to get a discussion channel for some of the commerce ecosystems that exist in Equinix similar to how there are discussions for products?  (e.g. Payments and Baking, Capital Markets and Trading, Health Care and Life Sciences,

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QayumSidiqiNew Participant

Ideas

Equinix Marketplace - My company - Cover/Background PhotoResolved

Hi, Is it possible that a developer enable or add the option to upload a Cover/Background photo in the gray rectangle area as shown in the snapshot on Equinix Marketplace website so every customer/client can use/upload their company photo if they wis

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GSUK1New Participant

Permissions to reply to other ticketsResolved

Hi, It seems only the person raising a smart hands or trouble ticket can amend that ticket.  It would be extremely helpful if others with the appropriately assigned permissions would be able to reply to comments left by Equinix on these tickets.

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60425

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19 days ago