Smart Hands

Every second matters – that’s why we’re making it easier for you to schedule and execute Smart Hands on your schedule. Using the Smart Hands Availability Calendar, you can:Schedule Smart Hands at specific times, up to 3 hours of Smart Hands service in 1-hour increments Have real-time access to technician availability Use our enhanced scheduling experience with fewer delays and ticket rejectionsGet started with the availability calendar today by logging into ECP and follow the steps to Order a Scheduled Smart hands request We’re working hard on making the improvements you need and want – comment below or share your feedback via ideas

Hi Does equinix provide e-waste service after decommissioning a device in these locations ?SV1, FRA4 and DC2. 

Equinix Smart Hands 2022.6 is available December 12, 2022. This release includes the following changes to the Smart Hands interface.  Order a Support Plan Online Enhanced ‘Activity Timeline’ Details Time Zone Indicator on ‘Orders and Tickets History’ New Tooltip for Install/Move/Replace Equipment New Option on ‘Cable Connectivity Check’ Form Optional ‘Scope of Work’ Date Field Clarification for Inbound ShipmentsDrop a comment if any of these changes helped you!Check out the latest resources from Product Documentation and Product Readiness below:Product Documentation – https://docs.equinix.comProduct Readiness – https://readiness.equinix.com

Smart Hands 2022.6 Equinix Smart Hands 2022.6 is available December 12, 2022. This release includes the following changes to the Smart Hands interface. Order a Support Plan Online For direct users, Smart Hands Support Plans can now be ordered online. When ordering, you can choose Prepaid Smart Hands Hours or a Monthly Smart Hands Support Plan With Rollover. For more details and instructions, see Support Plans. Note: Online ordering of support plans is not yet available for reseller accounts, or for users in Bulgaria, Italy, Poland, Turkey, India, Korea, China, Belgium, Indonesia, South Africa, Chile, or Peru. Enhanced ‘Activity Timeline’ Details The Activity Timeline now provides additional updates about your Smart Hands orders: For scheduled requests – Once the scheduling of the work is accepted by Equinix, the scheduled start date and time are now shown in the timeline. For orders with the video conference option enabled – Once the scheduling of the Zoom meeting has been accepted by

Did you know? You can now order Smart Hands online in the Equinix Customer Portal (ECP). Therefore, you no longer need to contact your Customer Success Manager or the Global Service Desk Ordering Smart Hands Online Log in to ECP Select Orders & Tickets and then Smart Hands Choose the type of request from the Smart Hands Catalog, complete the required fields, and submit your order You can bundle multiple requests into a single order, select your scheduling options, and place Large Smart Hands Orders for 24-200 cables or equipment builds of 100-500 RUs. In addition, you can now request the technician message you while they are working on your Smart Hands ticket.   Resources Smart Hands Ordering  Check out the new ECP Video Library for tips and tricks on getting the most out of ECP. Thank you,Equinix Digital Experience Team

Smart Hands 2022.5 is available October 10, 2022. This release offers a new report and various enhancements related to the ordering process, flexible orders, recurring orders, and inbound shipments/RMAs. Discounted Hourly Rate for Flexible Orders When you create a Smart Hands request, you can choose from several scheduling options (Flexible, Standard, Expedited, etc.). With this release, the Flexible option is now offered to you at a discounted hourly rate – making this your most economical option. Flexible scheduling allows the work to be completed any time before a specified date. For example, if you submit the Flexible order on the 1st of the month, and you specify a completion date of the 10th, the work may be completed anytime between the 1st and the 10th. Flexible scheduling is recommended for low- or medium-priority requests.   Inbound Shipments: Shipping Manifest/Bill of Materials When you create an Inbound Shipment request, a new option is available for Equinix

Equinix Smart Hands 2022.4 is available August 8, 2022. This release includes the following changes to the Smart Hands interface. New 'Cable Connectivity Check' OptionOn the Cable Testing and Diagnostics tile in the Smart Hands catalog, there’s a new option for Cable Connectivity Check. Use this new option to check the connectivity between assets:Visually verify that LED link lights are green. Ensure that fiber connections are properly cleaned. Verify that cable connections are securely seated. Perform light level readings. Verify transmitter (Tx) and receiver (Rx) after a cross connect is completed.Note: The Light-Link Verification option has been removed from the Smart Hands Catalog. The new Cable Connectivity Check option can be used instead. Auto-scroll to Error FieldsWhen submitting a Smart Hands request, it is now easier to locate errors in your order. If you attempt to submit a Smart Hands order without completing all the required fields, the screen now automatically scrolls to

Here's your chance to interact with Equinix technicians through video conferencing in real-time, as they work on your order request in your private cage or non-colo area. In your Order Entry form, simply enable "Request a video conference" to get started. Share a comment below if you've tried this feature ⬇️ Learn more about it on Docs.equinix.com 

I am planing to decommission a cabinet. How do I move my virtual connections from that cabinet to another?

Hi, I sometimes want to view multiple tickets at once, but in order to do this I have to open another browser session.  Is there a way to accomplish this without having to login to multiple instances?  I've tried right clicking, but there are no options. Thanks

Equinix Customer Portal Improves CX Latest ECP release provides increased visibility and more self-service options The latest Equinix Customer Portal (ECP) release is making it even easier for customers to access the Equinix Support Center and to request a callback from Support in their local language. To enhance the ordering experience, Patch Panels can be ordered independently and Master Admins can see indicators of full credit holds for an IBX. With the new ECP release, customers will enjoy even more self-service options and increased visibility. Read on to learn more about the enhancements included in the latest release. Access the Equinix Support Center from ECP Customers can now use the new Support Center card on the ECP home page or the always-present Support link in the upper right corner. This speeds up creating Support Cases for Equinix Fabric, Network Edge and Equinix Precision Time from within the ECP Support Center. Request a Callback Customer

What is the SLA for Fiber Connect?

What media types are available for Cross Connects?

How do I modify or cancel a Smart Hands order?

How do I view the status of a Smart Hands order?

Where is Smart Hands available?

What is a building management system (BMS)?