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How do I contact Equinix Customer Support?
What's the best way to reach out to Customer Support?
ShannonAnswer
Community Manager
August 3, 2022
Happy to help guide you.
The Equinix Customer Support team is available 24x7x365. Services include:
- Support for tickets
- General inquiries and requests
- Trouble ticket escalations
- Ticket opening and onsite IBX work request assistance
- Ticket status checks
- Shipment and work visit scheduling
Here are the available support options:
- Equinix Customer Portal: Manage your account through the Equinix Customer Portal.
- Fabric Customer Portal: Fabric customers can access the Fabric Customer Portal.