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Equinix Fabric 2022.4 is available August 8, 2022. This release includes the new Solution Builder feature, unlimited local connections for remote and remote metro ports, and your patch panel details available in the Ports Inventory.   Solution Builder Design your Interconnection solution with the Solution Builder. Drag and drop your Equinix Fabric and Network Edge connections into a solution diagram, then generate and download a cost estimate for your end-to-end solution. In the current phase of this feature, you can select a single network virtual device, a single port, and a single connection to a service provider. See Solution Builder for more information.   Unlimited Local Connections for Remote or Metro Remote Ports You can now order remote or metro remote ports with unlimited local connections.   Customer Patch Panel Details Your patch panel information is now available when viewing the Physical Port Details. In addition to seeing the Equinix Patch Panel number and

What's the best way to reach out to Customer Support? 

Where can I find more info on power availability at an IBX?

I need to install a GPS antenna for timing services at an IBX. What is the process?

Here's your chance to interact with Equinix technicians through video conferencing in real-time, as they work on your order request in your private cage or non-colo area. In your Order Entry form, simply enable "Request a video conference" to get started. Share a comment below if you've tried this feature ⬇️ Learn more about it on Docs.equinix.com 

Starting today you can check the status of your network products on the new Equinix Status page. View status by product and metro for Equinix Connect, Equinix Fabric, Equinix Internet Exchange, Equinix Metal, Equinix Precision Time, Metro Connect and Network Edge. Be sure to bookmark the https://status.equinix.com/ page. We'd love to hear your thoughts, give feedback online or comment below. Learn more about Equinix Status by reading the documentation

Where can I get a demo of the Equinix Fabric portal?

I am planing to decommission a cabinet. How do I move my virtual connections from that cabinet to another?

With the pandemic wrecking havoc on supply chains across the world and a global semiconductor shortage, how is your company dealing with issues in supply chain?  I pulled a few quotes from the articles below that highlighted how bad the problem is hitting our industry: "The top five challenges IT departments face in fulfilling their IT hardware demands are insufficient request information (37%), single vendor reliance (32%), vendor-enforced order limits (32%), opaque delivery timeframes (30%), and employees not returning their systems (30%)." "GetApp discovered that 78% of the respondents faced an IT hardware supply chain delay in the past 12 months, including from Dell (50%), Microsoft (47%), and Apple (43%). 71% of respondents are experiencing shipping delays of up to six months, and 52% have waited between four to 13 months."     Here are a few articles addressing the supply chain issues: https://www.spiceworks.com/tech/hardware/news/it-hardware-supply-chain-di

Hi Community Members!  Just wanted to keep you in the loop on recent community updates and improvements we've made. If you have any feedback on how we can improve the community experience, please share in our Beta Feedback here.  Notifications Frequency We are a growing community and we want to ensure we aren't being excessive in our communications to you. This week we adjusted the default settings for email notification frequency. In this update, we changed badge and kudos notifications to a weekly digest. Content you subscribe to or engage with is a daily digest. All users can update the notifications to their own preferences by going into My Settings in your profile.  Recent Discussions Tab We updated the recent tab in the Discussions and Welcome section to feature both recent posts and recent comments. Previously it would only showcase recent posts. We want to ensure you have visibility into the most recent conversations.       

Hi, I sometimes want to view multiple tickets at once, but in order to do this I have to open another browser session.  Is there a way to accomplish this without having to login to multiple instances?  I've tried right clicking, but there are no options. Thanks

Hey community! Michael from the Equinix Social Media team here. We'll be hosting a LinkedIn Live event on July 19th featuring guests Maribel Lopez (Founder and Principal Analyst, Lopez Research), Keith Townsend (CEO and Founder, The CTO Advisor) and Leanne Starace (SVP, Global Solutions Architecture and Engineering, Equinix). They'll be discussing Digital Transformation and Digital Infrastructure trends discovered in our 2022 Equinix Global Tech Trends survey.  Tune into the LinkedIn Live Event here and be sure to follow us on LinkedIn Let us know if you'll be tuning in and if there's any live events you'd like to see in the future. 

Have you read the latest blog from Karl and Leanne? Here a few points I found interesting. Feel free to drop your thoughts below 72% of IT leaders plan to expand into new regions, countries and/or cities in the next 12 months. Sustainability plays a greater role in infrastructure choices and vendor selection. 71% of global IT decision-makers embrace an XaaS model for the anywhere economy Cyberattacks along with security breaches and data leaks are considered serious threats by 70% of IT decision-makers. Over 60% say tech changes made during the global pandemic are here to stay The pandemic has accelerated growth and innovation, with 60% of the survey’s respondents saying COVID-19 advanced their company’s digital transformation journey. Nearly half of IT decision-makers globally expect Web 3.0 to replace Web 2.0 within the next one to five years 71% of IT decision-makers will move more functions to the cloud A majority of IT decision-makers across the globe say their intercon

Learn how a digital ecosystem strategy helps you improve supply chain transparency, protect against supply disruption, and tame internet-related vulnerabilities.Led by Viedhyaa Lokande, Senior Solutions Architect and Theo van Andel, Digital Strategy Lead for Manufacturing, you’ll explore how to:Create a resilient digital ecosystem Leverage Equinix Fabric™ to connect your ecosystems Optimize access to IaaS, cloud and SaaS providers Solve material shortages with sustainability in mind Personalize and servitize products   

Network Edge 2022.3 is available June 13, 2022. This release includes the new Solution Builder feature, the addition of the NGINX Plus Load Balancer, the ability to create a single BYOC untagged connection to an existing port, and the elimination of subscription licensing for resellers.Solution BuilderDesign your Interconnection solution with the new Solution Builder. Drag and drop your Network Edge and Equinix Fabric connections into a solution diagram, then generate and download a cost estimate for your end-to-end solution. In the current phase of this limited release, you can select a single network virtual device and a single connection to a service provider. See Solution Builder for more information. NGINX Plus Load BalancerF5's NGINX Plus is now available in the Equinix Marketplace. This is the first load balancer offered on Network Edge, expanding the device types available to include SD-WAN, firewall, router, and load balancer. NGINX Plus can be used in conjunction with existin

Equinix Fabric 2022.3 release in June includes the Quick Connect to GCP feature, A-Side tokens for your customers to connect to their own assets, and the inclusion of Cable IDs when selecting a port and when searching your port inventory.Quick Connect to Google Cloud Platform (GCP)You can now obtain a GCP pairing key and create a connection all from within the Fabric portal. Create an L2 connection in Equinix Fabric without logging in to the GCP portal to create the Google service key.A-Side Service Tokens for Connecting to SelfAs an Equinix Fabric partner, you can now offer your customers service tokens to connect from your service to their own assets over Fabric.  Cable IDThe unique Cable ID is visible now when searching Port Inventory or selecting a Fabric port when creating a connection.Learn more about Equinix Fabric on Docs and Readiness!

Equinix Customer Portal Improves CX Latest ECP release provides increased visibility and more self-service options The latest Equinix Customer Portal (ECP) release is making it even easier for customers to access the Equinix Support Center and to request a callback from Support in their local language. To enhance the ordering experience, Patch Panels can be ordered independently and Master Admins can see indicators of full credit holds for an IBX. With the new ECP release, customers will enjoy even more self-service options and increased visibility. Read on to learn more about the enhancements included in the latest release. Access the Equinix Support Center from ECP Customers can now use the new Support Center card on the ECP home page or the always-present Support link in the upper right corner. This speeds up creating Support Cases for Equinix Fabric, Network Edge and Equinix Precision Time from within the ECP Support Center. Request a Callback Customer

Thank you for being an early adopter to the Equinix Community. We appreciate your help in building the future of community at Equinix.  If you find something that's not working quite the way it should or if you have a feature/idea you want to share, let us know in the comments below. The good, the bad and the ugly - we need to hear it! 

What are you doing to make your network more digital? Check out the Virtual Networking Trends from a study conducted with 100 executives. Virtual network trends | Equinix infographic

Here's your chance to gain the unique perspective of the chief technology officers from the Department of Homeland Security, Department of Labor, U.S. Marshals Office and industry leaders (including our own) in this upcoming webinar. Check out this events page to register.  The following chief technology officers will expand on the aspects of emerging technologies and innovation in government: David Larrimore, Chief Technology Officer, Department of Homeland Security Carly Jackson, Chief Technology Officer, NAVWAR Sanjay Koyani, Chief Technology Officer, Department of Labor Christine Finnelle, Chief Technology Officer, U.S. Marshals Service Jonathan Alboum, Federal Chief Technology Officer, ServiceNow Paul Moxon, Senior Vice President of Data Architecture & Chief Evangelist, Denodo Kaladhar Voruganti, Senior Fellow, Office of the Chief Technology Officer, Equinix Moderator: Luke McCormack, Host of the Federal Executive Forum Reply in the comments if you'll be atten

At Equinix, we’ve made investments to our platform with the capacity to support the demand of global chip shortage that’s been a consequence of the pandemic. Our Senior Vice President, EMEA Sales, Johan Arts, discusses how chip shortage is impacting businesses and how virtual digital infrastructure can be a solution to this global issue.  

In this blog, we discussed how Equinix customers simplified and strengthened strategies for bringing workloads back online quickly and avoiding downtime. What are the strategies, solutions, and best practices your organization has in place to achieve optimal recovery time and recovery point objectives? 

Hi Community! If you ever need to get ahold of the Equinix Community team, here's a couple ways you can get in touch with us.  Email Us! This is the most private, direct way to email all of the Community team at one time. If you send an email to Community@equinix.com you will have engaged all of the team members above. Please use this route if you see something that breaks the Community guidelines.  Share your Feedback Seriously, we want it! If you have any ideas for improving the community, share them with the community here. This way, we can collectively view the feedback and make improvements based on what you want. 

What are the service types available for Metro Connect? 

Hey Community! Don't miss out on this upcoming tech talk! Check out the events page to register.  Banish Supply Chain Issues with a Resilient Digital Ecosystem Tech Talk #22June 29, 2022 | 10:00 a.m. PTLearn how a digital ecosystem strategy helps you improve supply chain transparency, protect against supply disruption and tame internet-related vulnerabilities.Led by Viedhyaa Lokande, Senior Solutions Architect and Theo van Andel, Digital Strategy Lead for Manufacturing, you’ll learn how to: • Create a resilient digital ecosystem • Leverage Equinix Fabric to connect your ecosystems • Optimize access to IaaS, cloud and SaaS providers • Solve material shortages with sustainability in mind • Personalize and servitize products