Skip to main content
New Participant
Aug 25, 2022 3:26 PM UTC
Solved

Equinix Customer Portal Down (again)

This happens from time to time, and just happened again now...... Do you also experience this?

simtalAnswer
New Participant
Aug 26, 2022 2:02 PM UTC

Workaround fix - deleted the chrome browser cookies for equninx.com 

4 replies

Aug 25, 2022 5:54 PM UTC

Are you still experiencing issues? I was able to log in with my account without issue. I also don't see anything about a portal issue on the Equinix status page.

Here are a few things you could try:

  • Try an incognito/private browser window
  • Clear your browser cookies/cache
  • Try another browser if you have one installed
  • Ensure you are able to reach other sites on the internet
  • Check with a co-worker to see if they are also experiencing issues authenticating into the portal
simtalAuthorAnswer
New Participant
Aug 26, 2022 2:02 PM UTC

Workaround fix - deleted the chrome browser cookies for equninx.com 

Aug 29, 2022 5:53 PM UTC

Glad you were able to get it figured out!