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New Participant
August 25, 2022
Solved

Equinix Customer Portal Down (again)

This happens from time to time, and just happened again now...... Do you also experience this?

simtalAnswer
New Participant
August 26, 2022

Workaround fix - deleted the chrome browser cookies for equninx.com 

4 replies

August 25, 2022

Are you still experiencing issues? I was able to log in with my account without issue. I also don't see anything about a portal issue on the Equinix status page.

Here are a few things you could try:

  • Try an incognito/private browser window
  • Clear your browser cookies/cache
  • Try another browser if you have one installed
  • Ensure you are able to reach other sites on the internet
  • Check with a co-worker to see if they are also experiencing issues authenticating into the portal
simtalAuthorAnswer
New Participant
August 26, 2022

Workaround fix - deleted the chrome browser cookies for equninx.com 

August 29, 2022

Glad you were able to get it figured out!