Ask questions, share insights, and find product‑specific answers from people building and operating on Equinix.
Recently active
Equinix Internet Access now offers Fabric users a virtual connection to the internet. The first 3 months of this service are available as a trial period for no charge. During the trial period, you can use the Fabric portal or public API commands to set up and test your internet service with Equinix Fabric for free. This preview of the Equinix Internet Access service with Fabric currently supports a limited configuration that includes only these items: Single port or single connection Fixed billing account (although the preview is available at no charge for the first 3 months of service) 500 Mbps bandwidth commitment Static routing protocol In addition, Equinix will provide: WAN-facing IPv4 /30 addresses Additional IPv4 /27 addresses for customer devices For details on locations and how to onboard, please visit our page at, Internet Connection with Fabric – Free Trial (equinix.com).
Just announced: If you have a Fabric login and billing account, you can order Equinix Precision Time through the Fabric Portal. Just follow the Quick Connect prompts, and with a few clicks, your new time service is provisioned and ready to go. Both PTP and NTP protocols are supported, for both Standard and Enterprise tiers. Want more information? See the steps in Order Precision Time with Quick Connect.
Equinix Internet Access 2023.3 release is mostly about ordering internet access service instance using a Fabric port, but it also introduces new endpoints for searching and viewing your EIA service instances. For more information, see Equinix Internet Access - 2023.3 Release Notes.
As a customer if I bring my own IP address will Equinix force me to a Dual-Stack or just IPv4-only config?
A reliable, fast and easy way to get internet access from the IBX. Here are some videos that give an overview of the service. Equinix Internet Videos
What Port Options are Available on Equinix Internet Access (EIA)?
We're actively working to make your experience with products like Metal, Fabric, and Network Edge better. We've put together a fairly short survey (it'll take 10 minutes) to get your input on what's working (or not!). The survey will be open through Feb 19th. Beyond helping us help you, the first 100 respondents will receive a $50 credit to the Metal store. Start the survey here.
In this video, @joeyditter from the Equinix Technical Account Management team walks through establishing an SSH Connection. You can find additional resources on Product Documentation and Product Readiness. Product Documentation – https://docs.equinix.com Product Readiness – https://readiness.equinix.com
New lower speed tier on Equinix Fabric, ideal for digital banking and payment services 10Mbps connection speed available now Equinix Fabric has a lower virtual connection speed option of 10 Mbps. This speed is available for all customers use cases, but is ideal for customer connectivity via Fabric for high volume, low bandwidth transactions such as digital banking and payment services. Customers can create 10 Mbps virtual connections to connect to themselves in a point-to-point or a multipoint-to-multipoint configuration. If interested in creating a 10 Mbps virtual connection to a Service Providers publicly available on Fabric, you should verify that the Service Provider supports the lower speed tier. Availability: All Equinix Fabric locations, for local and remote connections, to any connection destinations (provided the Service Provider allows that speed tier) Ordering: Customers can order 10Mbps virtual connections online only.
Equinix Smart Hands 2022.6 is available December 12, 2022. This release includes the following changes to the Smart Hands interface. Order a Support Plan Online Enhanced ‘Activity Timeline’ Details Time Zone Indicator on ‘Orders and Tickets History’ New Tooltip for Install/Move/Replace Equipment New Option on ‘Cable Connectivity Check’ Form Optional ‘Scope of Work’ Date Field Clarification for Inbound ShipmentsDrop a comment if any of these changes helped you!Check out the latest resources from Product Documentation and Product Readiness below:Product Documentation – https://docs.equinix.comProduct Readiness – https://readiness.equinix.com
Aviatrix Edge is a new Cloud Networking device on Network Edge which will be generally available in December. Aviatrix demoed the new capability at Gartner IOCS show this week in Las Vegas! Check out the blog and if you are interested in learning more, there is an interest form you can fill out for an Edge Specialist to get in touch. Simplify Multicloud Networking with Aviatrix Edge on Network Edge - Interconnections - The Equinix BlogGET AVIATRIX EDGE ON EQUINIX NETWORK EDGE | equinix.comThis new multicloud device offers customers the highest performance encrypted connection to the cloud and extends Aviatrix cloud networking to Network Edge. This is the only multicloud native platform with enterprise-grade visibility and control.Customers can expect to gain:Simplified edge onboarding and edge managementHybrid Connectivity with option for End-to-End EncryptionGlobal Cloud networking expansion
Smart Hands 2022.6 Equinix Smart Hands 2022.6 is available December 12, 2022. This release includes the following changes to the Smart Hands interface. Order a Support Plan Online For direct users, Smart Hands Support Plans can now be ordered online. When ordering, you can choose Prepaid Smart Hands Hours or a Monthly Smart Hands Support Plan With Rollover. For more details and instructions, see Support Plans. Note: Online ordering of support plans is not yet available for reseller accounts, or for users in Bulgaria, Italy, Poland, Turkey, India, Korea, China, Belgium, Indonesia, South Africa, Chile, or Peru. Enhanced ‘Activity Timeline’ Details The Activity Timeline now provides additional updates about your Smart Hands orders: For scheduled requests – Once the scheduling of the work is accepted by Equinix, the scheduled start date and time are now shown in the timeline. For orders with the video conference option enabled – Once the scheduling of the Zoom meeting has been accepted by
Equinix Precision Time 2022.6With this release, Equinix Precision Time adds support for resellers and their sub-users in the Precision Time portal flow within the Equinix Customer Portal (ECP).Reseller SupportEquinix resellers can now sign into the Precision Time portal in ECP to place orders and provision new Precision Time services for their sub-account end users. In addition, resellers can now use the portal make changes to the time services used by their sub-accounts. With this new support available in the Precision Time workflow, resellers can efficiently manage the time service needs of their customers.More information about this new feature, including tips for reseller and sub-account use of CRH/AM, is available in Resellers.
Learn about the recent updates from Equinix Fabric 2022.6 This release of Equinix Fabric includes the new EP-LAN service offering, 10 Mbps bandwidth option for port to port connections, the ability to increase or decrease bandwidth of connections to IBM Direct Link, and changes to the default expiration date for Service Tokens. EP-LAN for Layer 2 Multipoint to Multipoint Service In October we released the ability to create EVP-LAN multipoint L2 networks with support for any-to-any, full mesh connectivity between multiple Equinix metros or locations. We have added EP-LAN, a port based service, to the MP2MP offering. 10 Mbps Billing Tier Create lower 10 Mbps bandwidth connections for port-to-port connections and connections to a network. This includes connections to service profiles for CSPs and other service providers. IBM Bandwidth Resizing You can now increase or decrease the bandwidth of a connection to IBM Direct Link on demand without deleting and recreating the connection. Service
Network Edge 2022.6 This release of Network Edge includes more Solution Builder enhancements, sub-interface support, and the addition of Aviatrix Edge. Solution Builder Enhancements Design your multi-cloud network solution with the Solution Builder. Drag and drop your Network Edge and Equinix Fabric connections, into a solution diagram. You can then generate and download a pricing estimate for your end-to-end solution. We have added support for Bring Your Own Connection (BYOC), redundant devices, Device Link Group (DLG) and multi-currency. Sub-Interface Support Network Edge now supports sub-interface to a physical port in your colocation. Simplify your network design by trunking multiple VLAN tagged traffic over a single virtual connection. New Certified Virtual Network Functions (VNF) Imager Versions As part of an ongoing effort to validate and certify images from VNF vendors, this new chart will provide current and new certifications, as well as those planned for retirement. Aviatri
Did you know? You can now order Smart Hands online in the Equinix Customer Portal (ECP). Therefore, you no longer need to contact your Customer Success Manager or the Global Service Desk Ordering Smart Hands Online Log in to ECP Select Orders & Tickets and then Smart Hands Choose the type of request from the Smart Hands Catalog, complete the required fields, and submit your order You can bundle multiple requests into a single order, select your scheduling options, and place Large Smart Hands Orders for 24-200 cables or equipment builds of 100-500 RUs. In addition, you can now request the technician message you while they are working on your Smart Hands ticket. Resources Smart Hands Ordering Check out the new ECP Video Library for tips and tricks on getting the most out of ECP. Thank you,Equinix Digital Experience Team
How do I delete an un-used port?
Here are some of my take ways from the latest blog. Transactions that used to take a few seconds now happen in the millisecond and microsecond range—and before too long, applications and systems will need to operate in the realm of nanoseconds. Precise time synchronization for IT systems keeps getting more important. Distribution of servers, storage systems, networking, and private and public clouds creates significant challenges around synchronizing system clocks. Equinix Precision Time provides timing services over Equinix Fabric, so if you already own a port on the Equinix Fabric network, you can connect easily to Equinix Precision Time services. The world of time synchronization is evolving quickly as applications get faster and faster. Technological advancements around smart grids, 5G and 6G networks and IoT devices like autonomous vehicles underscore the importance of more precise, secure time synchronization. You can find the full article here
A bonus video in the common processes within the Fabric Portal series. Today we will look at creating a Virtual Connection with AWS Direct Connect . Enjoy!
IBX SmartView 2022.5 is available as of October 10, 2022. This release includes enhancements to the Cabinet-Level Power Draw Report. New Columns on the Cabinet-Level Power Draw Report When you run the Power Draw report for a cabinet, two additional columns are included: Usable kVA Installed (column F) This new column shows the maximum kVA (kilo-volt-amperes) provisioned for the cabinet. It is an aggregated total of the usable kVA for all the primary circuits installed in the cabinet. Total Draw-to-Usable kVA Installed % (column K) This column indicates how much of your Usable kVA is being used. It is calculated as: Total Draw kVA (column I) ÷ Usable kVA Installed (column F) * 100 Example: If your Usable kVA Installed is 40 kVA, and your Total Draw is 10 kVA, you are using 25% of your usable kVA. Learn more about IBX SmartView on Docs and Readiness!
Equinix Precision Time 2022.5 is available October 10, 2022. This release of Equinix Precision Time provides enhanced authentication support. Multiple MD5 Keys Available in NTP Enterprise In Network Time Protocol (NTP) Enterprise configurations, authentication for multiple MD5 keys is now supported. With this release of Equinix Precision Time, up to 25 MD5 authorization keys and passwords can be added to an NTP Enterprise service. Learn more about Equinix Precision Time on Docs and Readiness!
Smart Hands 2022.5 is available October 10, 2022. This release offers a new report and various enhancements related to the ordering process, flexible orders, recurring orders, and inbound shipments/RMAs. Discounted Hourly Rate for Flexible Orders When you create a Smart Hands request, you can choose from several scheduling options (Flexible, Standard, Expedited, etc.). With this release, the Flexible option is now offered to you at a discounted hourly rate – making this your most economical option. Flexible scheduling allows the work to be completed any time before a specified date. For example, if you submit the Flexible order on the 1st of the month, and you specify a completion date of the 10th, the work may be completed anytime between the 1st and the 10th. Flexible scheduling is recommended for low- or medium-priority requests. Inbound Shipments: Shipping Manifest/Bill of Materials When you create an Inbound Shipment request, a new option is available for Equinix
Network Edge 2022.5 is available October 10, 2022. This release of Network Edge includes changes to Fortinet and Juniper device deployment options, the addition of the new Device Link Inventory, and more enhancements to the Solution Builder. Fortinet and Juniper Devices Network Edge no longer offers the Equinix-configured device deployment option for new Fortinet or Juniper devices. All new Fortinet and Juniper devices must be self-configured. Devices deployed prior to 2022.5 are not impacted by this change. Device Link Inventory Easily find your Device Link Groups in the new Device Link Inventory. Go to the Network Edge menu and select Device Link Inventory to view existing device link groups and create new ones. Solution Builder Enhancements Solution Builder now has an auto-save function to automatically save your components and designs after you have configured all the options. Design solutions also automatically save when you
Equinix Fabric 2022.5 is available October 10, 2022. This release of Equinix Fabric includes the new EVP-LAN connectivity option and greater flexibility when associating Fabric ports to locations.Layer 2 EVP-LAN ServiceYou can now create multipoint L2 networks with support for any-to-any, full mesh connectivity between multiple Equinix metros or locations. You can also view these networks in the Fabric Network Inventory. Service Profile Location MappingAs a Fabric Service Provider, you have greater flexibility when associating Fabric ports to locations. You can create and map multiple location regions to ports associated with your Service Profile. Learn more about Equinix Fabric on Docs and Readiness!
Video 3 in the common processes within the Fabric Portal series. Today we will create an Express Route in Azure. Enjoy!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.