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Where are the SOC reports located now?

Forum|Forum|3 years ago
January 13, 2023
4 replies
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I used to be able to download the latest SOC II Type II reports online, where are they located now? Specially I need it for LA3

Best answer by Shannon

Thanks for your patience @wade_canada if you are still having issues downloading the SOC reports, here's a video that walks through the process.

Additionally, our customer support team can download the reports and send them directly to you via email if you still encounter any issues.

Additionally, our UX team is aware of the SOC reports difficulties and will be looking into how we can improve the process in the future.

J

Jantzen

@jholder - Thanks for posting!

You can still view them online inside the Equinix Customer Portal (ECP). Once logged in, click the "Support" link in the upper right and the "Visit Support Center" button from the resulting menu. Once in the Support Center, scroll down and on the left side you'll see a "Certifications and Compliance" section. Click there and you'll be able to access the various reports.

As a quick note, we've globalized our SOC reports, so they apply to all of our locations, not individual IBXs.

Hopefully this is what you were looking for.

Cheers,
Jantzen

K

kabdullah

Any consideration to place a soft link that goes straight to "certification and Compliance' Link as we are also ram[ping up 1Q23 SOC reporting and will also need this, and I am guessing all of your other clients.

thx,

Karim

J

Jantzen

Hi Karim,

Thanks for the suggestion. Just so I can fully understand, where would you like to see this link placed? If you are just asking for it to be posted here, you can try this link. It should get you to the correct page. From there you'd just need to scroll down and click on the "Certifications and Compliance" section.

https://eqixcustomerportal.equinix.com/ecp/casemanagement/supportcenter/overview/

Thanks,
Jantzen

A

agaray

Is the SOC2 Type 2 report available for the Americas region (LA4)? I only see SOC reports for Canada.

J

Jantzen

@agaray - We have globalized our SOC reports, so they apply to all of our locations, not individual IBXs. They are included by default in the global report. Click on the Global Certifications card and there are Type 2 SOC 2 & SOC 1 reports.

P

Pinti59

I am actually looking for the same SOC2 report for NJ, the listed datacenters in the report only have the Canadians ones listed. Is there anything for NJ?

J

Jantzen

I just downloaded the "Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap" file from the support center using the steps above and it looks like both LA and NY area data centers were included in the report. Are you seeing something different on your end? Are these reports not what you were looking for?

If you need something other than what's included in the support center, I'd suggest reaching out to your account team with the specifics so we can better help.

M

MattK

I logged in to the customer portal and downloaded the "Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap" file. I get a screen that asks me to accept the confidentiality non-disclosure statement. Regardless of what I click, "I Accept" or "I Do Not Accept" the image does not respond. Thats right, its an image and is not linked to anything.

equinix-global-dch-type-2-soc-2-report-clickwrap (kapostcontent.net)