Product Forums

Hey Community! We often get questions about Fabric Cloud Router and we’re here to help clarify for others who might have the same question in the future. If you’ve got additional questions about FCR, ask them in Community!What is a Digital Services Agreement (DSA)? The Digital Services Agreement is a document that is presented to users when setting up a Billing Account to order digital services like Fabric Cloud Router. If this is your first time ordering digital services with Equinix and you do not have an existing Billing Account (or sometimes called a Cloud Billing Account), you’ll be directed to digitally sign the DSA.If you're creating additional Billing Accounts, you will be asked whether you want to use an existing Digital Services Agreement or sign a new Digital Services Agreement. If you need guidance on either DSA option, please review this documentation.[Example only for reference and may not reflect latest version of DSA]  I’m a new customer; do I need to sign a Fabric DSA?

Every second matters – that’s why we’re making it easier for you to schedule and execute Smart Hands on your schedule. Using the Smart Hands Availability Calendar, you can:Schedule Smart Hands at specific times, up to 3 hours of Smart Hands service in 1-hour increments Have real-time access to technician availability Use our enhanced scheduling experience with fewer delays and ticket rejectionsGet started with the availability calendar today by logging into ECP and follow the steps to Order a Scheduled Smart hands request We’re working hard on making the improvements you need and want – comment below or share your feedback via ideas

Hi! I’m working with a customer who is asking if our Equinix Internet Access supports rDNS/Reverse DNS? I can’t find any supporting documentation on the docs site, looking for product to confirm or deny. Thank you.

We have a great opportunity for you to share your experience with internet access. We need your input!  Your valuable insights will directly influence our planning for 2025 as we work towards enhancing your internet access experience. We want to make sure we address your pain points, cater to your needs, and improve the overall purchasing experience.      Interested in taking part in this 5-minute survey activity? Fill out survey below or click here to submit your feedback! Once you complete the activity, you’ll have the opportunity to sign up today for the Equinix Customer Insights Panel. Influence new ideas, processes, product releases, capabilities, and more through engaging research activities like this one!  Join, shape, influence, and innovate today! 

In this video, we'll cover the features that are included in the latest Network Edge release. With Cisco SolutionsPlus, customers can now order Network Edge products directly from Cisco. We are now offering Blue Cat Edge as part of our existing Blue Cat solution on Network Edge. See what's new with Network Edge today: https://fabric.equinix.com/

We have an exclusive opportunity where we are redesigning the Fabric experience within the Equinix Portal to make the navigation menu easier and more intuitive. Your feedback will have a direct impact to this redesign, ensuring a seamless, intuitive user experience within Fabric portal. Interested in taking part in this 5-minute survey activity? Fill out survey below or click here to submit your feedback! Once you complete the activity, you’ll have the opportunity to sign up today for the Equinix Customer Insights Panel. Influence new ideas, processes, product releases, capabilities, and more through engaging research activities like this one! Join, shape, influence, and innovate today!    

Quickly spin up a Fabric Cloud Router instance for routing between GCP and AWS with available Pulumi templates (programs) and these step by step workshops: Equinix FCR to Google Cloud Platform with Pulumi (Workshop) Equinix FCR Multi-cloud with Pulumi (Workshop) By the end, you'll have seamless routing between GCP Partner Interconnect and GCP Cloud Router as well as AWS Direct Connect.You can also find this information on the deploy site here.

We cant able to apply the router filter policies(RFP) when the Peerings are down on FCR. By the time we apply the Filter policies, all routes learnt from peers are advertised to the other peers resulting in downtime due to loop(unwanted routing). Even if we are quick enough to apply the policies, Fabric backend can only able to process one Filter policy at a time. If you try to apply/save the other policies it gives you an error as FCR is in Transient state. As a best practice we need to have Filter policies enabled first and then turn on the BGP peering to avoid loops/sub optimal routing.

Equinix Internet Access (EIA) enhancement to support Network EdgeDesigned to fulfill a range of Internet use cases, Equinix Internet Access can now connect to Network Edge Virtual devices. This gives Network Edge customers the ability to connect to the internet within minutes. Equinix can provide IP addresses, or customers can bring their own.  For more information, please visit https://docs.equinix.com/en-us/Content/Interconnection/EIA/EIA-internet-ne.htm. 

How do you find your Account Manager on the Portal?Whats the procedure for moving a cross connect from one of our racks to the other?I know how I would do it. I don't want to set a date for it as thats what the portal wants me to do and I am not ready for that yet. Answers on a post card please or a phone call if possible.

Hi team,  Could someone explain the new BlueCat offering on Equinix Network Edge?

Is it possible to connect Network Edge devices to Fabric Cloud Router?

Can I use an Equinix Fabric port to connect to the internet?

How to create route policies to filter routes between 2 CSP. I could see all the routes learned from vWAN are advertised to AWS using BGP peerings on Fabric Cloud Router. I dont see any documenation in Equinix portal about Fabric filter policies.I see the below error when trying to creating a policy at the first step too." Route Filter Policy Name"Error: Invalid input.

Hi guys,With the 'Equinix Connect Single-Homed Direct (Provider Assigned IP)' service are there open ports?I have a Fortgate Firewall connected with the internet facing port configured to the Equinix supplied IP Address and have no problem getting internet through it and using NAT for a couple of device clients behind firewall, but I can't open a SSL VPN connection to the Firewall router. Are all ports closed by default?Thanks for your help,Ed 

Hello everyone, We're using Virtual circuits between Fabric ports & Edge virtual devices, it works fine but still it's impossible to get the link usage statistics as for other circuits.Any news about that option that is missing? Thanks 🙂

 I saw that Equinix now offers subscription licenses for the Cisco 8KV on Equinix Network Edge.  Does this support 16 core/8G memory devices?

Can anyone explain what kind of support is available for the Cisco Catalyst 8000V?

How are Ethernet Private Line services different than Metro Connect service?

Do you have Equinix-configured Cisco CSR1000V Network Edge devices? Make sure you migrate them using the info below:

This is first part of a series of posts highlighting the best practices for customers who desire highly resilient networks in Network Edge. This entry will focus on the foundational architecture of Plane A and Plane B in Network Edge and how these building blocks should be utilized for resiliency.For more information on Network Edge and device plane resiliency please refer to the Equinix Docs page here.Dual Plane ArchitectureNetwork Edge is built upon a standard data center redundancy architecture with multiple pods that have dedicated power supplies and a dedicated Top of Rack (ToR) switch. It consists of multiple compute planes commonly referred to as Plane A and Plane B for design simplicity Plane A connects to the Primary Fabric network and Plane B connects to the Secondary Fabric networkThe most important concept for understanding Network Edge resiliency: the device plane determines which Fabric switch is used for device connections. Future posts will dive much deeper in the vario

Can I deploy Zscaler on Equinix?

Fabric Cloud Router offers a lot of benefits and efficiencies for users who want to connect their clouds and Equinix networks. Are details and instructions for use available?

What are virtual device interface statistics on Network Edge?

I've heard about the new Zscaler offering -- what is it?