Getting started in the Community

Hi Community Members!  Wanted to keep you in the loop on recent Equinix Community improvements. Introducing Hover Cards Beginning today when you hover over a member's profile image, you'll see a hover card pop up with more details on the member including their recent badges, member details and the ability to follow a user. Stay tuned for more improvements on the follow functionality coming soon!  Equinix Community Hover Cards

We're excited to welcome our newest members of the Community! We made some big changes in October so be sure to take a look around Community to see the new look and feel!  Equinix Community - Favorite candy Let's get to know you better, what's the preferred candy of choice for October? Feel free to respond with your answer below 

What's the best way to reach out to Customer Support? 

We're excited to welcome our newest members of the Community! Since July was National Ice Cream month, we're going to dive into get to know you better! Feel free to respond with your answer below or add your own!  Ice Cream or Frozen Yogurt? What's your favorite flavor?   Welcome July Members - Part I

Hi Community Members!  Just wanted to keep you in the loop on recent community updates and improvements we've made. If you have any feedback on how we can improve the community experience, please share in our Beta Feedback here.  Notifications Frequency We are a growing community and we want to ensure we aren't being excessive in our communications to you. This week we adjusted the default settings for email notification frequency. In this update, we changed badge and kudos notifications to a weekly digest. Content you subscribe to or engage with is a daily digest. All users can update the notifications to their own preferences by going into My Settings in your profile.  Recent Discussions Tab We updated the recent tab in the Discussions and Welcome section to feature both recent posts and rec

Thank you for being an early adopter to the Equinix Community. We appreciate your help in building the future of community at Equinix.  If you find something that's not working quite the way it should or if you have a feature/idea you want to share, let us know in the comments below. The good, the bad and the ugly - we need to hear it! 

Hi Community! If you ever need to get ahold of the Equinix Community team, here's a couple ways you can get in touch with us.  Email Us!  This is the most private, direct way to email all of the Community team at one time. If you send an email to Community@equinix.com you will have engaged all of the team members above. Please use this route if you see something that breaks the Community guidelines.  Share your Feedback Seriously, we want it! If you have any ideas for improving the community, share them with the community here. This way, we can collec

Welcome to Community! We're excited to have you as one of the early adopters to make Community a place for you - our customers. Let's get you started on the right path.  Step One: Bookmark the Community Save the Community as a favorite in your navigation and use this as a resource to access peers and subject matter experts. Step Two: Update Your Profile & Introduce Yourself Update your Profile: Select one of the provided images or add a picture of yourself.    Profile Details: Tell us more about yourself in your profile under My Settings>Personal Information. You can update your title to reflect your company and role, location, biography, and more.   Introduce yourself in this

Thank you for joining the Equinix Community!   Leave a comment below if you've earned it!   To earn this badge, complete the following steps within 30 days:  Login  Update your Avatar Start 1 discussion  Reply to 2 discussions Give 5 Kudos to your peers This is just a bonus badge for participating in our Launch Challenge. You'll still be able to earn other ranks and badges the more you participate in the Equinix Community.  Looking forward to seeing you on the leaderboard!

I saw that in my profile there's a private message section, what is it and how do I read/send them? 

I've seen the like button in the community. What's a like? How do I give one? 

I'm starting to see labels on discussions. What are they and can I create them? 

I'd like to subscribe to a discussion thread and follow a topic. What's the best way to do this? 

I see the green solution marked on some responses in discussions. What does this mean? 

I see a ranking next to my name. What are ranks? 

I received a notification that earned a new badge. What are badges? 

The easiest way to ask a question of the community is to simply type your question in the Search bar, located in the top right of any Equinix Community page. You might find that another community member has already asked and answered your question. Start a new discussion if you don't find what you are looking for. How do I post a new discussion?  1. Make sure you are logged into the Community 2. Navigate to the discussion page and start a discussion by clicking on the "Start a Discussion" button in the center of the page.

How do I register or become a Equinix Community Member? Equinix Community uses Single Sign On (SSO) for our Community. To login or register in Equinix Community, you use your Equinix Customer Portal username and password.  If you already have Equinix Customer Portal credentials, follow these steps: Go to community.equinix.com  Click on the Login link located in the top right corner of the page In the new page, enter your Equinix Customer Portal credentials username (or email) and password Click the "Sign in" button On your first login, you'll be directed to select a username and agree to the Community Terms of Service. Community is currently in Beta and there may be some types of customers unable

I'm trying to track down another user. What's the best way to search for them? 

Changing your avatar is an easy way to personalize your community identity. You can change your avatar as often as you like. Your current avatar appears at the top of the Avatar page. Find out below how to update your avatar/profile image.