Product Forums

Where can I find a list of available locations for Equinix Fabric?

Can I change the burst cap of my Equinix Connect connection?

As a provider, I have a fabric port that needs to be upgraded from 10G to 100G. How can I upgrade this port?   

Where can I find a list of Service Providers for Equinix Fabric?

How do I order a cross connect?

Can I have multiple VLANs across a single AWS DirectConnect service?

I need to change my Azure subnet. What impact is there at Equinix?

I need to upgrade my primary and secondary Azure ExpressRoute connections. How long will it take to upgrade them?

Equinix Smart Hands 2022.4 is available August 8, 2022. This release includes the following changes to the Smart Hands interface. New 'Cable Connectivity Check' OptionOn the Cable Testing and Diagnostics tile in the Smart Hands catalog, there’s a new option for Cable Connectivity Check. Use this new option to check the connectivity between assets:Visually verify that LED link lights are green. Ensure that fiber connections are properly cleaned. Verify that cable connections are securely seated. Perform light level readings. Verify transmitter (Tx) and receiver (Rx) after a cross connect is completed.Note: The Light-Link Verification option has been removed from the Smart Hands Catalog. The new Cable Connectivity Check option can be used instead. Auto-scroll to Error FieldsWhen submitting a Smart Hands request, it is now easier to locate errors in your order. If you attempt to submit a Smart Hands order without completing all the required fields, the screen now automatically scrolls to

Equinix Precision Time 2022.4 is available August 8, 2022. With this release, Equinix Precision Time provides an additional authentication feature, new PTP profile options, and integration with the context switching support provided by the Equinix Customer Portal (ECP).   MD5 Authentication for NTP MD5 authentication is now supported in Network Time Protocol (NTP) Enterprise configurations. To set up this feature in a Precision Time service, an authorization key and password are required.   Unicast and Hybrid Profiles Available Users of Precision Time Protocol (PTP) Standard and Enterprise configurations can now set up Unicast profiles with specified grant times. Multicast and Hybrid profile options are also available.   Context Switcher Integration This release integrates Equinix Precision Time with the Context Switcher, which provides an easy way to switch between projects on the Equinix Customer Portal (ECP). This Identity and Access Management (IAM) feature is a

Equinix Fabric 2022.4 is available August 8, 2022. This release includes the new Solution Builder feature, unlimited local connections for remote and remote metro ports, and your patch panel details available in the Ports Inventory.   Solution Builder Design your Interconnection solution with the Solution Builder. Drag and drop your Equinix Fabric and Network Edge connections into a solution diagram, then generate and download a cost estimate for your end-to-end solution. In the current phase of this feature, you can select a single network virtual device, a single port, and a single connection to a service provider. See Solution Builder for more information.   Unlimited Local Connections for Remote or Metro Remote Ports You can now order remote or metro remote ports with unlimited local connections.   Customer Patch Panel Details Your patch panel information is now available when viewing the Physical Port Details. In addition to seeing the Equinix Patch Panel number and

I need to install a GPS antenna for timing services at an IBX. What is the process?

Here's your chance to interact with Equinix technicians through video conferencing in real-time, as they work on your order request in your private cage or non-colo area. In your Order Entry form, simply enable "Request a video conference" to get started. Share a comment below if you've tried this feature ⬇️ Learn more about it on Docs.equinix.com 

Where can I get a demo of the Equinix Fabric portal?

I am planing to decommission a cabinet. How do I move my virtual connections from that cabinet to another?

Hi, I sometimes want to view multiple tickets at once, but in order to do this I have to open another browser session.  Is there a way to accomplish this without having to login to multiple instances?  I've tried right clicking, but there are no options. Thanks

Network Edge 2022.3 is available June 13, 2022. This release includes the new Solution Builder feature, the addition of the NGINX Plus Load Balancer, the ability to create a single BYOC untagged connection to an existing port, and the elimination of subscription licensing for resellers.Solution BuilderDesign your Interconnection solution with the new Solution Builder. Drag and drop your Network Edge and Equinix Fabric connections into a solution diagram, then generate and download a cost estimate for your end-to-end solution. In the current phase of this limited release, you can select a single network virtual device and a single connection to a service provider. See Solution Builder for more information. NGINX Plus Load BalancerF5's NGINX Plus is now available in the Equinix Marketplace. This is the first load balancer offered on Network Edge, expanding the device types available to include SD-WAN, firewall, router, and load balancer. NGINX Plus can be used in conjunction with existin

Equinix Fabric 2022.3 release in June includes the Quick Connect to GCP feature, A-Side tokens for your customers to connect to their own assets, and the inclusion of Cable IDs when selecting a port and when searching your port inventory.Quick Connect to Google Cloud Platform (GCP)You can now obtain a GCP pairing key and create a connection all from within the Fabric portal. Create an L2 connection in Equinix Fabric without logging in to the GCP portal to create the Google service key.A-Side Service Tokens for Connecting to SelfAs an Equinix Fabric partner, you can now offer your customers service tokens to connect from your service to their own assets over Fabric.  Cable IDThe unique Cable ID is visible now when searching Port Inventory or selecting a Fabric port when creating a connection.Learn more about Equinix Fabric on Docs and Readiness!

Equinix Customer Portal Improves CX Latest ECP release provides increased visibility and more self-service options The latest Equinix Customer Portal (ECP) release is making it even easier for customers to access the Equinix Support Center and to request a callback from Support in their local language. To enhance the ordering experience, Patch Panels can be ordered independently and Master Admins can see indicators of full credit holds for an IBX. With the new ECP release, customers will enjoy even more self-service options and increased visibility. Read on to learn more about the enhancements included in the latest release. Access the Equinix Support Center from ECP Customers can now use the new Support Center card on the ECP home page or the always-present Support link in the upper right corner. This speeds up creating Support Cases for Equinix Fabric, Network Edge and Equinix Precision Time from within the ECP Support Center. Request a Callback Customer

Hey Community! Don't miss out on this upcoming tech talk! Check out the events page to register.  Banish Supply Chain Issues with a Resilient Digital Ecosystem Tech Talk #22June 29, 2022 | 10:00 a.m. PTLearn how a digital ecosystem strategy helps you improve supply chain transparency, protect against supply disruption and tame internet-related vulnerabilities.Led by Viedhyaa Lokande, Senior Solutions Architect and Theo van Andel, Digital Strategy Lead for Manufacturing, you’ll learn how to: • Create a resilient digital ecosystem • Leverage Equinix Fabric to connect your ecosystems • Optimize access to IaaS, cloud and SaaS providers • Solve material shortages with sustainability in mind • Personalize and servitize products

Is it possible to use my own portal to establish Fabric virtual connections?

Is there a way to enable encryption on an Equinix Fabric port?

What is the SLA for Fiber Connect?

What is Equinix Fiber Connect?

What is Metro Connect?