Product Forums

We're always looking for ways to improve the value our products provide and the user experience.  What is your #1 challenge when using Equinix Fabric?

Equinix Fabric now supports 20 & 50 Gbps virtual connections to Google Cloud. What kinds of applications or technologies do you believe will benefit with access to these larger capacity connections?

How is usage billing calculated for Equinix Connect?

I'm curious, is Fabric Cloud Router a managed service?

I want to open a support ticket for Network Edge -- how do I do this?

Interested in a free trial of Equinix Internet Access? Here's a step-by-step guide on how to order with a Fabric port.  You can find additional resources on Product Documentation and Product Readiness.Product Documentation – https://docs.equinix.comProduct Readiness – https://readiness.equinix.com

Will I need a license when provisioning a device?

What is Geo-Redundancy and what are the benefits associated with this solution?

Have you used Solution Builder to create a design that is so spectacular, you can't wait to share it with your colleagues? Check out the Sharing Your Solution section on the Solution Builder page in our documentation to learn how to share your designs.

How can I connect to public cloud providers using Equinix?

How do digital services help address organization's challenges surrounding mergers, acquisitions and divestitures?

How does Network Edge virtual networking work together with physical devices and other digital services at Equinix?

Great news for Fabric users: You can now add Physical Ports to Virtual Ports using a new API.  Add Physical Ports to Virtual Port  

I'm wondering if I can modify the configuration of a Network Edge device after it is deployed.

I see in the EPT June 2023.3 What’s New release readiness notes that Amsterdam is now serving up Precision Time services in Europe.  Are there other Equinix locations that can provide time services? 

Wondering who manages the device on Network Edge?

Equinix Internet Access now offers Fabric users a virtual connection to the internet. The first 3 months of this service are available as a trial period for no charge. During the trial period, you can use the Fabric portal or public API commands to set up and test your internet service with Equinix Fabric for free.This preview of the Equinix Internet Access service with Fabric currently supports a limited configuration that includes only these items:Single port or single connection Fixed billing account (although the preview is available at no charge for the first 3 months of service) 500 Mbps bandwidth commitment Static routing protocolIn addition, Equinix will provide:WAN-facing IPv4 /30 addresses Additional IPv4 /27 addresses for customer devices 

Just announced: If you have a Fabric login and billing account, you can order Equinix Precision Time through the Fabric Portal. Just follow the Quick Connect prompts, and with a few clicks, your new time service is provisioned and ready to go. Both PTP and NTP protocols are supported, for both Standard and Enterprise tiers. Want more information? See the steps in Order Precision Time with Quick Connect.

Equinix Internet Access 2023.3 release is mostly about ordering internet access service instance using a Fabric port, but it also introduces new endpoints for searching and viewing your EIA service instances. For more information, see Equinix Internet Access - 2023.3 Release Notes.

As a customer if I bring my own IP address will Equinix force me to a Dual-Stack or just IPv4-only config?

What Port Options are Available on Equinix Internet Access (EIA)?

  We're actively working to make your experience with products like Metal, Fabric, and Network Edge better. We've put together a fairly short survey (it'll take 10 minutes) to get your input on what's working (or not!). The survey will be open through Feb 19th. Beyond helping us help you, the first 100 respondents will receive a $50 credit to the Metal store. Start the survey here.

In this video, @joeyditter from the Equinix Technical Account Management team walks through establishing an SSH Connection.  You can find additional resources on Product Documentation and Product Readiness. Product Documentation – https://docs.equinix.com Product Readiness – https://readiness.equinix.com 

New lower speed tier on Equinix Fabric, ideal for digital banking and payment services 10Mbps connection speed available now Equinix Fabric has a lower virtual connection speed option of 10 Mbps. This speed is available for all customers use cases, but is ideal for customer connectivity via Fabric for high volume, low bandwidth transactions such as digital banking and payment services. Customers can create 10 Mbps virtual connections to connect to themselves in a point-to-point or a multipoint-to-multipoint configuration. If interested in creating a 10 Mbps virtual connection to a Service Providers publicly available on Fabric, you should verify that the Service Provider supports the lower speed tier. Availability: All Equinix Fabric locations, for local and remote connections, to any connection destinations (provided the Service Provider allows that speed tier)  Ordering: Customers can order 10Mbps virtual connections online only. 

Equinix Smart Hands 2022.6 is available December 12, 2022. This release includes the following changes to the Smart Hands interface.  Order a Support Plan Online Enhanced ‘Activity Timeline’ Details Time Zone Indicator on ‘Orders and Tickets History’ New Tooltip for Install/Move/Replace Equipment New Option on ‘Cable Connectivity Check’ Form Optional ‘Scope of Work’ Date Field Clarification for Inbound ShipmentsDrop a comment if any of these changes helped you!Check out the latest resources from Product Documentation and Product Readiness below:Product Documentation – https://docs.equinix.comProduct Readiness – https://readiness.equinix.com