Customer FAQ

​​​​​​​Overview​​​​​​​

On 31 October 2025, Equinix completed the acquisition of BT Data centres Ireland Limited, including the DB1 Dublin IBX® data centre (Citywest) and the DB9 Dublin IBX data centre (Ballycoolin). 

To complete the integration, the acquired business will transfer from Equinix (DB1) Limited to Equinix (Ireland) Limited effective 31 October 2026.

This change aligns customer relationships under one legal entity, simplifying quoting, contracting, billing and operations.

Integration’s timeline at a glance

• 31 October 2025: Equinix completed the BT Data centres Ireland Limited’​​​​​​​s acquisition.
• 11 May 2026: The systems’ integration to Equinix is completed.
• 31 October 2026: The legal entity change takes effect.

This FAQ explains what the transfer means, what will remain unchanged, and the actions you may need to take.

About the transfer​​​​​​​

1. What is changing?  

Effective 31 October 2026, active orders and statements of work with Equinix (DB1) Limited, together with the governing contract, will transfer to Equinix (Ireland) Limited. The transfer will take place through a standard legal process called novation. 

2. Why is the business transfer happening?  

The transfer is the next stage of integrating the BT Data centres Ireland Limited in Equinix. It will bring the acquired business and relevant customer relationships under Equinix (Ireland) Limited, Equinix’s primary operating entity in Ireland. This process is called novation and creates a consistent experience across contracting, billing, systems, and operations.  

3. Which data centres are included?  

The transfer relates to customer agreements for the DB1 Dublin IBX data centre in Citywest and the DB9 Dublin IBX data centre in Ballycoolin. Following the transfer, Equinix (Ireland) Limited will be the contracting entity for DB1, DB2, DB3, DB4, and DB9 services covered by its agreements. 

4. When does the transfer take effect?  

The business transfer takes effect on 31 October 2026.  

Impact on your services and agreement  

5. Will my services be interrupted?  

No. Your services will continue without interruption as a result of this transfer.  

6. Will my contract terms, pricing, service levels, or tax treatment change?  

No. Your existing terms, pricing, service levels, and tax treatment will remain unchanged. Contractual rights and obligations will continue under Equinix (Ireland) Limited.  

7. Do I need to sign a novation agreement?  

Most customers do not need to sign an agreement because their existing contracts allow novation by written notice. A small number of customers may require a negotiated novation because of specific procurement or legal requirements. If this applies to your organisation, your Equinix representative will contact you directly with the required documentation and next steps.

Actions for customers  

8. What do I need to do?  

Please follow the instructions in the communication you received. Before 31 October 2026, you may need to:  

• Update your vendor records from Equinix (DB1) Limited to Equinix (Ireland) Limited.  
• Update relevant purchase orders so they name Equinix (Ireland) Limited.  
• Update payment records with the new bank details provided in the Customer Resource Centre.  
• Complete and return novation documentation if Equinix has contacted you to request it.  
• Completing these updates by 31 October 2026 will help avoid delays in invoice and payment processing.  

9. Do I need to update my purchase orders?  

Yes. Where a purchase order is required, please update or reissue it to Equinix (Ireland) Limited before 31 October 2026. This will help prevent payment processing delays after the transfer.  

10. Will the entity shown on my invoices change?  

Yes. Future invoices for the transferred services will be issued by Equinix (Ireland) Limited after the transfer takes effect.  

11. Do I need to change how I pay invoices?  

Yes. Please use the updated bank details and payment information published in the Customer Resource Centre for future payments. Please do not use previous payment details after the transfer.  

12. Can billing for different Equinix Ireland accounts be consolidated?  

Billing will remain separate where services are governed by different contract terms. Consolidation may be possible once the relevant services are aligned under the same Equinix agreements. Please open a Support Case if you would like Equinix to review your circumstances.

Additional information  

13. Where can I find the latest information?  

The latest legal entity details, bank details, payment information, and frequently asked questions are available in the Customer Resource Centre.  

14. Who should I contact if I have questions?  

If you need support at any stage or have questions, please open a billing Support Case via the Equinix Customer Portal.