Customer FAQ

On 31 October 2025, Equinix completed the acquisition of BT’s two data centres in Dublin:

• Citywest block A and B (now part of DB1)
• Ballycoolin (now DB9)

Both locations above now operate under the name Equinix (DB1) Limited.

Other Equinix data centres in Ireland (DB2, DB3, DB4 and the original part of the DB1 building) continue to operate under the name Equinix (Ireland) Limited. The two entities will merge in the future, and we will notify customers in advance of any changes that may affect them.

Key updates

• DB1 and DB9 are fully part of Equinix.
• Your existing contract remains valid until renewal.
• DB9 operates at full capacity. DB1 has very limited available capacity.
• Digital Services and Managed Services are not currently available to customers contracted under Equinix (DB1) Limited. Should you require these services, please contact your account manager, who can provide guidance.
• Additional information about the integration is available through the Customer Resource Centre.
• To identify your account manager, please email datacentre.sales.ireland@eu.equinix.com.

Resources

Contacts until the integration is complete:

• Finance and general enquiries: ie.integrationsupport@eu.equinix.com
• Sales and orders: datacentre.sales.ireland@eu.equinix.com
• Operations and service interruptions: citywestservicedesk@eu.equinix.com

Equinix Glossary:

Equinix Glossary & Terminology: https://www.equinix.com/welcome-guide/glossary

Frequently asked questions (FAQ)

What does this acquisition mean for my services?

Your services continue without interruption. Equinix now supports your services and you do not need to take any immediate action. We will communicate any service-affected changes directly and will publish updates in the Customer Resource Centre.

Is my account included in this change?

This acquisition applies to customers who previously contracted with BT Datacentres Ireland Limited, now operating as Equinix (DB1) Limited.

Services and operations

Has anything changed at DB1 and DB9?

Both sites are being aligned to Equinix’s global standards. Any changes that affect your service will be communicated. All updates are also available in the Customer Resource Centre.

What services are available today?

Equinix continues to support the following:

• Colocation (cabinet, cage, suite)
• Structured cabling
• Equinix Cross Connects

Digital Services and Managed Services will become available after Equinix (DB1) Limited and Equinix (Ireland) Limited’s legal entity merger. We will let you know when these services become available.

How can I check capacity availability?

To find out about capacity, please reach out to your account manager. As a reminder, to identify your account manager, please email datacentre.sales.ireland@eu.equinix.com

Legal entities and billing

Why do I have two Equinix accounts in Ireland?

Equinix temporarily operates two legal entities:

• Equinix (DB1) Limited - DB1 (ex BT, block A&B) and DB9
• Equinix (Ireland) Limited - DB1 (4027), DB2, DB3, DB4

This does not impact your existing services; however, there are some temporary restrictions in place until the merger of Equinix (DB1) Limited and Equinix (Ireland) Limited is complete.

What is the date for the legal entity merger?

The schedule is being finalised. We will notify you as soon as the date is confirmed.

How do I pay invoices?

Continue using the bank details and entity shown on your invoice. This may differ depending on whether you are invoiced by Equinix (DB1) Limited or Equinix (Ireland) Limited. Billing information is available in the Customer Resource Centre’s Finance and Administration section.

Can my accounts be consolidated?

Accounts can only be consolidated after the legal entity merger. We will notify you when account consolidation is available.

Products & Ordering

Can I use my existing Equinix Ireland account to order services for former BT sites?

Assets in the former BT space will not be visible in Equinix Customer Portal (ECP) under existing Equinix accounts.

Contacts & Portal Administration

What are my contact details used for during the integration?

Your contact details help ensure continuity of service and clear communication during the integration. We use them to:

• Share important updates about the integration, including timing and next steps.
• Ensure the right people receive operational, billing, and service-related communications.
• Identify Equinix Customer Portal (ECP) administrators and users to maintain appropriate access and roles.
• Confirm ownership for actions that may require your review or approval.

Customer portal access

When can I access the Equinix Customer Portal (ECP)?

Access will be provided when the integration is complete. We will communicate with you when it is available.

How do I get support?

Your Equinix account manager is here to help. Alternatively, you can email us at:

• Finance and general information: ie.integrationsupport@eu.equinix.com
• Sales and order-related queries: datacentre.sales.ireland@eu.equinix.com
• Operational requests or service interruptions: citywestservicedesk@eu.equinix.com