Welcome to the Customer Resource Centre

We are pleased to confirm that on Friday 31 October 2025, Equinix (Ireland) Limited finalised the acquisition of BT Datacentres Ireland Limited and its two data centres in Citywest and Ballycoolin, Dublin.

The Customer Resource Centre provides colocation customers with a centralised source of information about the changes they will experience during the transition to Equinix. A smooth integration is essential, and the integration team is committed to supporting both new and existing customers throughout the process.

Over the coming months, we will keep you informed about the changes you can expect.

This resource centre includes detailed information on:

• Finance and administration
• Product names and descriptions
• Customer Support
• IBX^® Access
• Privacy Notice
• Equinix glossary

Not all information will be available immediately. Updates will be communicated by email and supplemented with more details in the resource centre.

You are encouraged to check regularly and review the information carefully to understand the changes, the implementation process and address any questions.

For questions about the integration, email the integration team at: ie.integrationsupport@eu.equinix.com

Sales and order-related queries: datacentre.sales.ireland@eu.equinix.com

Operational requests or service interruptions: citywestservicedesk@eu.equinix.com