Internet Access

How is usage billing calculated for Equinix Connect?

Hi guys,With the 'Equinix Connect Single-Homed Direct (Provider Assigned IP)' service are there open ports?I have a Fortgate Firewall connected with the internet facing port configured to the Equinix supplied IP Address and have no problem getting internet through it and using NAT for a couple of device clients behind firewall, but I can't open a SSL VPN connection to the Firewall router. Are all ports closed by default?Thanks for your help,Ed 

How do I order a cross connect?

How do you find your Account Manager on the Portal?Whats the procedure for moving a cross connect from one of our racks to the other?I know how I would do it. I don't want to set a date for it as thats what the portal wants me to do and I am not ready for that yet. Answers on a post card please or a phone call if possible.

Can I change the burst cap of my Equinix Connect connection?

What protocols are supported with Equinix Connect? 

How are Ethernet Private Line services different than Metro Connect service?

What is Equinix Connect?

Why does Equinix Connect use burst billing? Are traffic caps available? 

What components are involved in Equinix Connect pricing? 

Can I use IPv4 and IPv6 addressing with Equinix Connect?

We currently have a copper bandwidth connection at the data center (in a cabient) and are looking to increase the available bandwidth.Could you assist with the steps invovled in ordering?From reading past forums does it involve ordering a new connection?Thanks for your expertise.

Does Equinix Connect use more than one ISP at each metro? 

What is Equinix Fiber Connect?

Interested in a free trial of Equinix Internet Access? Here's a step-by-step guide on how to order with a Fabric port.  You can find additional resources on Product Documentation and Product Readiness.Product Documentation – https://docs.equinix.comProduct Readiness – https://readiness.equinix.com

I scavenged the terraform registry looking for a Equinix Internet Access Terraform module. ]I found an example of a connection to EIA.This is the only thing that comes up in the registry as EIA.  https://github.com/equinix/terraform-equinix-fabric/tree/v0.22.0/examples/virtual-device-2-eia-connectionBut none that creates the EIA itself. Can anyone answer if this may or may not be supported in terraform and if so, what would the resource name be for it? The GUI terminology doesn't always translate one for one, so maybe I'm missing something.  

What is Metro Connect?

Hi! I’m working with a customer who is asking if our Equinix Internet Access supports rDNS/Reverse DNS? I can’t find any supporting documentation on the docs site, looking for product to confirm or deny. Thank you.

As a customer if I bring my own IP address will Equinix force me to a Dual-Stack or just IPv4-only config?

Do I need to order a new Fabric port in order to upgrade my existing Standard Connection Package to the Unlimited Connection Package or can my existing port be upgraded?

A reliable, fast and easy way to get internet access from the IBX.   Here are some videos that give an overview of the service.  Equinix Internet Videos

What Port Options are Available on Equinix Internet Access (EIA)?

Can I choose the ISP vendor I want to use to connect to my devices?

Can I choose between bringing my own IP addresses or requesting them from Equinix? 

You asked – we listened! Now, EIA customers can easily adjust the bandwidth on their virtual EIA services within minutes without any service disruption. We’re working hard on making the improvements you need and want. Comment below or share your feedback via ideas.