Invoice and payment process

Invoice frequency

• Colocation and interconnection services: Invoices will follow your existing billing cycle and are issued on the first day of each month or the first Monday if the 1st falls on a weekend.
• Usage-based services (e.g., power, bandwidth): Billed in arrears based on actual consumption.

Invoice format and delivery

The Equinix invoice format will include Equinix logo. All invoices will be delivered as PDFs via email.

Payment terms

• Current payment terms remain unchanged.
• Service periods run from the 1st to the end of each calendar month.
• Late payments will trigger the Equinix collections process.

For more details about collections, please contact ie.integrationsupport@eu.equinix.com.

Payment returns

During the integration, we will facilitate the following:

• If you paid a BT invoice to Equinix, we will refund you so you can pay BT directly.
• If you paid an Equinix invoice to BT, BT will refund you so you can pay Equinix directly.

Product names and descriptions

Existing service and product descriptions on your invoice will remain unchanged from those previously provided by BT. We will notify you of any future changes to product naming and descriptions.