Forum Discussion

Megabyte's avatar
Megabyte
Level 2
3 years ago

How do I contact Equinix Customer Support?

What's the best way to reach out to Customer Support? 

  • Happy to help guide you.

    The Equinix Customer Support team is available 24x7x365. Services include:

    • Support for tickets
    • General inquiries and requests
    • Trouble ticket escalations
    • Ticket opening and onsite IBX work request assistance
    • Ticket status checks
    • Shipment and work visit scheduling

    Here are the available support options:

  • Shannon's avatar
    Shannon
    Community Manager

    Happy to help guide you.

    The Equinix Customer Support team is available 24x7x365. Services include:

    • Support for tickets
    • General inquiries and requests
    • Trouble ticket escalations
    • Ticket opening and onsite IBX work request assistance
    • Ticket status checks
    • Shipment and work visit scheduling

    Here are the available support options: