Forum Discussion
PSA long delays in provisioning new services
Hi all, Is everyone else experiencing long delays asking for a new connection or changes to service. My own experience, has been since contact with the Equinix team, it has been 26 days, and from ...
Hi Nigel,
Sorry to hear you are encountering long delays on your new connection/service change. Delays can occur for various reasons, including incomplete orders, LOAs, requirements gathering, and high volume, as well as more complex issues such as the copper-to-fiber migration. I'd be happy to look into your specific order and determine the cause of the hold-up. Just PM me.
Its a basic issue of adding two items to a quote.
Its been another 5 business days, still no report back.
Hi Nigel,
Do you mind sharing who you are working with? I can reach out to them and see what the delay is.
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