I need shipment/receiving guidelines for the Ashburn, VA location. Is there a pallet jack onsite for receiving? Can the receiving deck accommodate Sprinter Vans (variable height loading deck)?
Hi Jacob,
Great questions, given that each of our Equinix IBX data centers may differ in equipment available and how to best accommodate any IBX shipments- if you have the specific Equinix Account Team member's contact information the recommendation is to reach out to them directly (e.g. Account Executive, Customer Success Manager, and/or Sales Engineer) for confirmation/assistance.
In addition, if you happen to have a valid Equinix Fabric Portal account with the appropriate permissions, you can take a look in the ECP (Equinix Customer Portal) section of the portal, "Inbound Shipments". This is a specific section in the portal to order/schedule the delivery of equipment and is based on your current IBX inventory.
Here is a link to the Equinix IBX Policies to reference and save for later consumption if interested...
https://www.equinix.com/resources/product-documents/ibx-policies
