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Jacob's avatar
Jacob
Level 1
2 years ago

Need shipment/receiving guidelines for the Ashburn, VA location.

Spoiler
 

I need shipment/receiving guidelines for the Ashburn, VA location. Is there a pallet jack onsite for receiving? Can the receiving deck accommodate Sprinter Vans (variable height loading deck)?

Colocation
data centers
  • J_Shin's avatar
    J_Shin
    Equinix Employee
    2 years ago

    Hi Jacob, 

    Great questions, given that each of our Equinix IBX data centers may differ in equipment available and how to best accommodate any IBX shipments- if you have the specific Equinix Account Team member's contact information the recommendation is to reach out to them directly (e.g. Account Executive, Customer Success Manager, and/or Sales Engineer) for confirmation/assistance.  

    In addition, if you happen to have a valid Equinix Fabric Portal account with the appropriate permissions, you can take a look in the ECP (Equinix Customer Portal) section of the portal, "Inbound Shipments".  This is a specific section in the portal to order/schedule the delivery of equipment and is based on your current IBX inventory.  

    Here is a link to the Equinix IBX Policies to reference and save for later consumption if interested...  
    https://www.equinix.com/resources/product-documents/ibx-policies