Is a Digital Services Agreement (DSA) required to order/use Fabric Cloud Router (FCR)?

Hey Community! We often get questions about Fabric Cloud Router and we’re here to help clarify for others who might have the same question in the future. If you’ve got additional questions about FCR, ask them in Community!

What is a Digital Services Agreement (DSA)?

The Digital Services Agreement is a document that is presented to users when setting up a Billing Account to order digital services like Fabric Cloud Router. If this is your first time ordering digital services with Equinix and you do not have an existing Billing Account (or sometimes called a Cloud Billing Account), you’ll be directed to digitally sign the DSA.

If you're creating additional Billing Accounts, you will be asked whether you want to use an existing Digital Services Agreement or sign a new Digital Services Agreement. If you need guidance on either DSA option, please review this documentation.

[Example only for reference and may not reflect latest version of DSA] 

 

I’m a new customer; do I need to sign a Fabric DSA?

Yes, if you are a new customer and using Fabric for the first time, you’ll log into the Fabric Portal to order an FCR and be prompted to follow the click-through DSA. This is meant to allow and support our new customers who are looking to quickly onboard and use Fabric.

What about if I'm an existing Equinix customer using Fabric for the first time, do I need to sign a DSA?

Great question! If an existing Equinix customer clicks through Fabric for the first time they would also be prompted with the click-through DSA, however, if this customer already has an existing MCA/GTC Agreement with Equinix, these can be associated (by the Sales / Legal Ops) to a Billing Account for Fabric, and once that's correctly completed, the Billing Account should how as Active for the customer in the Portal and they will not be prompted to sign the click-through DSA.

I already have a MCA/GTC agreement, but I’m getting prompted about a DSA.

If an MCA/GTC agreement has been associated with the billing account for Fabric and the customer is still being prompted with the click-through DSA:

• The association of the MCA/GTC to the billing account may not be setup correctly and we recommend to contact support.
• The user logged into the Portal may not be associated with the correct Fabric Account/Project that has access to the active billing account.