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S
simtal
August 25, 2022
Solved

Equinix Customer Portal Down (again)

  • August 25, 2022
  • 2 replies
  • 13849 views

This happens from time to time, and just happened again now...... Do you also experience this?

Best answer by simtal

Workaround fix - deleted the chrome browser cookies for equninx.com 

2 replies

J
Jantzen
Employee
August 25, 2022

Are you still experiencing issues? I was able to log in with my account without issue. I also don't see anything about a portal issue on the Equinix status page.

Here are a few things you could try:

  • Try an incognito/private browser window
  • Clear your browser cookies/cache
  • Try another browser if you have one installed
  • Ensure you are able to reach other sites on the internet
  • Check with a co-worker to see if they are also experiencing issues authenticating into the portal
S
simtalAuthorAnswer
August 26, 2022

Workaround fix - deleted the chrome browser cookies for equninx.com 

N
nathanrecord
September 7, 2022

Glad the workaround did it for you but I'll share this with the product team so ideally it works without the need to clear cache / cookies.

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