Community

At the Equinix Community, your voice is the engine behind our innovation. Whether it’s a tweak to the ECP portal or a brand -new feature request, we want to hear it. To make it easier for you to track your suggestions, we’ve streamlined our idea status updates into three simple stages.The Journey of Your IdeaWe’ve simplified our tracking, so you know exactly where your idea stands:Open: This is the starting line. Your idea has been posted, or we’ve reached out because we need more information. Every great feature starts here! In Progress: Your idea has caught our eye. We are currently reviewing, investigating, or have officially accepted it into our development plans. Resolved: The finish line! This means your idea has been delivered, already exists in the platform, or has been noted for future consideration.How to Submit Your IdeaReady to share? Follow these quick steps to get your idea in front of our product teams:Navigate: Click on the Ideas tab in the top navigation bar. Search Fi

For the past couple of years, the Equinix Community has been your space to connect, troubleshoot, and share feedback directly with us. To make that experience even better, we’re moving to a brand-new platform this April.Featuring a modern design and enhanced search tools, our new home is built to help you find answers faster and connect with peers more easily.Sneak Peek at the new Community! What’s New?Modern UX and Navigation: A streamlined, intuitive design that prioritizes the topics and discussions most relevant to you. AI-Powered Unified Search: Find answers faster. Our new AI search pulls from both the community and soon technical documentation for a truly comprehensive view. Multilingual Support: It's coming! Stay tuned for when we begin rolling out language translations across the community to better support our global partners and customers.  Simplified Social Sharing: Easily cross-post community insights directly to your professional social networks.Maintenance Period: From A

How do I get the bridge letter to cover remaining time ?

AI is transforming everything, from how we work to how we discover new things. But what part of that change is truly capturing your imagination? We've put together a quick poll to find out which AI trend you're most excited about. Equinix Community - AI Poll – Fill out formWe're constantly exploring the next big breakthroughs in technology to shorten your path to innovation and growth. Share your inputs and let’s shape a powerful future, together. 

Hi all, Is everyone else experiencing long delays asking for a new connection or changes to service.My own experience, has been since contact with the Equinix team, it has been 26 days, and from there we have been given a estimate of 2-4 weeks to provision a new connection.    

We currently have a copper bandwidth connection at the data center (in a cabient) and are looking to increase the available bandwidth.Could you assist with the steps invovled in ordering?From reading past forums does it involve ordering a new connection?Thanks for your expertise.

i everyone,We’re at an Equinix datacenter and moving from copper to fiber. And ordering some new IP addresses.Couple of things tripping me up:Ordering fiber vs copper cross connects through the portal isn’t super clear.Help desk isn't able to helpHas anyone done a copper → fiber migration at Equinix recently?How did you order it (portal, ticket, account manager)?Cheers

I have been trying to get the locations, but getting the error code 500.  What is permission code?

 Times moves fast...don't they?   As the line between public and private cloud continues to blur, we're seeing the very definition of "data center" evolve right alongside it.  Colocation, edge, interconnection - these aren't just technologies anymore.   They're becoming  foundational building blocks in how hybrid cloud actually operates today. We used to think of hybrid as static: pair a hyperscaler with some on-prem gear and bada-bing, bada-boom, call it a day...right? Wrong.  That model no longer cuts it. Now, we're watching new hybrid patterns emerge that are more agile, distributed, and value-driven. Let's face it, it's no longer about where the workloads are - it's about how infrastructure adapts to optimize performance, cost, and connectivity in real-time.  What are you seeing in your markets?  Are you rethinking their hybrid strategies through the lens of colocation and interconnection?  Are edge facilities shifting the center of gravity? Would love to hear your take - what are

Cat videos might be fun and lighthearted, but supporting them is serious business. Check out this intro video highlighting the blog covering the details. It's the first in our Digital Plumbing series...       

For every new AI or application project you embark on, your initial architectural choices will determine the probability of long-term success of that effort, especially as it scales or needs to adapt to changing regulatory or business environments.  This article discusses why architecting for hybrid up front puts you in the optimal position for anything that comes your way. https://blog.equinix.com/blog/2025/05/21/why-you-need-a-hybrid-first-strategy/  Do you agree? Is 'hybrid-first' truly the silver bullet for future-proofing, or are there scenarios where a pure cloud or colo/on-prem approach still makes sense? Share your perspective!

Where would you place your organization on AI adoption, from initial exploration to mature implementation and optimization? We’d love to hear your story and journey. Share below in the comments.

I scavenged the terraform registry looking for a Equinix Internet Access Terraform module. ]I found an example of a connection to EIA.This is the only thing that comes up in the registry as EIA.  https://github.com/equinix/terraform-equinix-fabric/tree/v0.22.0/examples/virtual-device-2-eia-connectionBut none that creates the EIA itself. Can anyone answer if this may or may not be supported in terraform and if so, what would the resource name be for it? The GUI terminology doesn't always translate one for one, so maybe I'm missing something.  

They say you never forget your first data center migration - probably because it's like herding cats during a fire drill.  I'm curious - what went sideways, what saved the day, and what would you never do again?  Let's hear all the chaos, drama, or pizza-fueled heroics! 🍕🎖️ 

How do you prepare for seasonal spikes in network demand like during tax filing season?  

How is everyone thinking about data center densities when deploying with Equinix? Showing up with a gear spec and letting EQIX figure it out OR coming prepared with an understanding of your density requirement? 

Hi, I'm using the reports v1 API to generate ONE_TIME reports and every time the report is finished, I get an email telling me as much. However, I want to prevent this email from going out every time. I've figured out that I can use the parameters array with name notifyEmails to add additional emails that should be notified but I can't seem to be able to remove the email tied to my account. Is there any way to achieve what I want?

Mobile World Congress 2025 is approaching - Are you attending?   When it comes to the future of AI-ready, scalable digital infrastructure – the Equinix team of experts is here to help. Here’s a chance for you to meet the team in advance and connect in person in Barcelona!   Let’s begin!   Hi, I’m Efraim! Senior Principal Solutions Architect at Equinix. My dedication lies in bridging technology and bridging transformation, particularly in areas such as Cloud Computing, Artificial Intelligence, and Agility. You can find some of my recent Equinix blogs here.   I'’ll be at MWC – let's connect and catch up on Cloud, AI, Programming, and my love of Cats.  

Hey Community! We often get questions about Fabric Cloud Router and we’re here to help clarify for others who might have the same question in the future. If you’ve got additional questions about FCR, ask them in Community!What is a Digital Services Agreement (DSA)? The Digital Services Agreement is a document that is presented to users when setting up a Billing Account to order digital services like Fabric Cloud Router. If this is your first time ordering digital services with Equinix and you do not have an existing Billing Account (or sometimes called a Cloud Billing Account), you’ll be directed to digitally sign the DSA.If you're creating additional Billing Accounts, you will be asked whether you want to use an existing Digital Services Agreement or sign a new Digital Services Agreement. If you need guidance on either DSA option, please review this documentation.[Example only for reference and may not reflect latest version of DSA]  I’m a new customer; do I need to sign a Fabric DSA?

Hi! I’m working with a customer who is asking if our Equinix Internet Access supports rDNS/Reverse DNS? I can’t find any supporting documentation on the docs site, looking for product to confirm or deny. Thank you.

Hello Equinix Community, Today, we're opening a new chapter in our commitment to fostering transparency and community by introducing you to the incredible individuals behind our innovative products. The essence of Equinix has always been a blend of technology and community. We understand that the pulse of any tech-driven organization is its products, and behind those products, there's a team of dedicated, passionate individuals: our Product Managers. This thread offers a unique opportunity for our customers to get to know these dedicated professionals on a personal level. Our product team is thrilled to be a part of this platform, as it offers us a direct channel to engage, share, and grow with all of you. We see the Equinix Community not just as a space for interactions, but as a bridge to understand your needs, address your questions, and co-create the future. Here’s what to anticipate: Personal Introductions: Our Product Managers from various domains will be stepping forward to sha

Hey folks, I'm curious to hear how folks are managing multicloud networking setups. With so many tools and vendors in the space I'm eager to hear what everyone is using to connect between different cloud environments. What vendors or solutions are you using to manage multicloud networking? (e.g., Equinix, Megaport, Aviatrix, Cisco, etc.) Are you using Layer 3 or 4 networking for your interconnections? Which cloud providers or service providers are you connecting to? What’s your primary use case for these connections? (access to specific cloud services, redundancy, cost optimization, etc.) Feel free to share any challenges you've faced too! 

We have a great opportunity for you to share your experience with internet access. We need your input!  Your valuable insights will directly influence our planning for 2025 as we work towards enhancing your internet access experience. We want to make sure we address your pain points, cater to your needs, and improve the overall purchasing experience.      Interested in taking part in this 5-minute survey activity? Fill out survey below or click here to submit your feedback! Once you complete the activity, you’ll have the opportunity to sign up today for the Equinix Customer Insights Panel. Influence new ideas, processes, product releases, capabilities, and more through engaging research activities like this one!  Join, shape, influence, and innovate today!