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This happens from time to time, and just happened again now...... Do you also experience this?

There are over 300 service providers available for direct connection via Equinix Fabric including all the major IaaS providers (AWS, Azure, GCP, Oracle, etc.) many network service providers, and other collaboration, SaaS, and security services. What other types of services or service providers would you like to have available on Equinix Fabric?

How do I order a cross connect?

Can I have multiple VLANs across a single AWS DirectConnect service?

Hi All - New to the community and looking forward to connecting and learning! If you or any new hires on your team (or your mom!) are new to interconnection, ecosystems and data centers, this short “Where is the Physical Internet?” video from investment company Cowen is an excellent intro from the consumer perspective. It's a 9-minute walk-through of Equinix’s NY5 facility that includes insight into the physical infrastructure responsible for securing, cooling/powering, and connecting a modern data center.During the tour, you’ll also learn about the ecosystems at the NY5 data center that attract companies to interconnect there. The video is meant for anyone interested in learning more about where and how data is stored and exchanged. Hope you like it as much as I do!  

In case you're looking for an e-book to share with your leadership team re: how Equinix sees the digital infrastructure world, check out the new Leaders' Guide to Digital Infrastructure. It's based on extensive customer research about how organizations implement various solutions to progress their digital transformation. This info is also available as a real-time Digital Strategy Briefing with our executives on request via your Equinix team.

I need to change my Azure subnet. What impact is there at Equinix?

Hear how HPE and Equinix help organizations successfully migrate complex workloads using the most appropriate network and infrastructure architecture designs. Featuring Malcolm Ferguson, HPE Distinguished Technologist and Jason Lee, Equinix Principal Solutions Architect.  

Where did that Fabric notification send? Is there an outage I am not aware of? Do I need to take action? Where does Equinix Precision Time show notifications? Look no further, it’s all in one central place.   Effective August 23, all ECP, Fabric, Network Edge, Edge Precisions Time customers are able to view operational and transactional notifications in the new notification center located in portal. This will reduce time to look for notifications across products and services and ensure that customers will see all relevant notifications. Customers can conveniently locate all notifications and take action – if required – in a single notification interface.

I need to upgrade my primary and secondary Azure ExpressRoute connections. How long will it take to upgrade them?

Equinix Smart Hands 2022.4 is available August 8, 2022. This release includes the following changes to the Smart Hands interface. New 'Cable Connectivity Check' OptionOn the Cable Testing and Diagnostics tile in the Smart Hands catalog, there’s a new option for Cable Connectivity Check. Use this new option to check the connectivity between assets:Visually verify that LED link lights are green. Ensure that fiber connections are properly cleaned. Verify that cable connections are securely seated. Perform light level readings. Verify transmitter (Tx) and receiver (Rx) after a cross connect is completed.Note: The Light-Link Verification option has been removed from the Smart Hands Catalog. The new Cable Connectivity Check option can be used instead. Auto-scroll to Error FieldsWhen submitting a Smart Hands request, it is now easier to locate errors in your order. If you attempt to submit a Smart Hands order without completing all the required fields, the screen now automatically scrolls to

Visiting a data center and using an Android device? Save Your IBX Access Security Profile QR Code to Google Pay The IBX Access transformation team is excited to announce you now have the option to save a security profile QR code to Google Pay, beginning August 8.   Log into the ECP Click the IBX security tab Follow the instructions provided to save your QR code for easy access at the data center in the future.

Equinix Precision Time 2022.4 is available August 8, 2022. With this release, Equinix Precision Time provides an additional authentication feature, new PTP profile options, and integration with the context switching support provided by the Equinix Customer Portal (ECP).   MD5 Authentication for NTP MD5 authentication is now supported in Network Time Protocol (NTP) Enterprise configurations. To set up this feature in a Precision Time service, an authorization key and password are required.   Unicast and Hybrid Profiles Available Users of Precision Time Protocol (PTP) Standard and Enterprise configurations can now set up Unicast profiles with specified grant times. Multicast and Hybrid profile options are also available.   Context Switcher Integration This release integrates Equinix Precision Time with the Context Switcher, which provides an easy way to switch between projects on the Equinix Customer Portal (ECP). This Identity and Access Management (IAM) feature is a

Equinix Fabric 2022.4 is available August 8, 2022. This release includes the new Solution Builder feature, unlimited local connections for remote and remote metro ports, and your patch panel details available in the Ports Inventory.   Solution Builder Design your Interconnection solution with the Solution Builder. Drag and drop your Equinix Fabric and Network Edge connections into a solution diagram, then generate and download a cost estimate for your end-to-end solution. In the current phase of this feature, you can select a single network virtual device, a single port, and a single connection to a service provider. See Solution Builder for more information.   Unlimited Local Connections for Remote or Metro Remote Ports You can now order remote or metro remote ports with unlimited local connections.   Customer Patch Panel Details Your patch panel information is now available when viewing the Physical Port Details. In addition to seeing the Equinix Patch Panel number and

What's the best way to reach out to Customer Support? 

Where can I find more info on power availability at an IBX?

I need to install a GPS antenna for timing services at an IBX. What is the process?

Here's your chance to interact with Equinix technicians through video conferencing in real-time, as they work on your order request in your private cage or non-colo area. In your Order Entry form, simply enable "Request a video conference" to get started. Share a comment below if you've tried this feature ⬇️ Learn more about it on Docs.equinix.com 

Starting today you can check the status of your network products on the new Equinix Status page. View status by product and metro for Equinix Connect, Equinix Fabric, Equinix Internet Exchange, Equinix Metal, Equinix Precision Time, Metro Connect and Network Edge. Be sure to bookmark the https://status.equinix.com/ page. We'd love to hear your thoughts, give feedback online or comment below. Learn more about Equinix Status by reading the documentation

Where can I get a demo of the Equinix Fabric portal?

I am planing to decommission a cabinet. How do I move my virtual connections from that cabinet to another?

With the pandemic wrecking havoc on supply chains across the world and a global semiconductor shortage, how is your company dealing with issues in supply chain?  I pulled a few quotes from the articles below that highlighted how bad the problem is hitting our industry: "The top five challenges IT departments face in fulfilling their IT hardware demands are insufficient request information (37%), single vendor reliance (32%), vendor-enforced order limits (32%), opaque delivery timeframes (30%), and employees not returning their systems (30%)." "GetApp discovered that 78% of the respondents faced an IT hardware supply chain delay in the past 12 months, including from Dell (50%), Microsoft (47%), and Apple (43%). 71% of respondents are experiencing shipping delays of up to six months, and 52% have waited between four to 13 months."     Here are a few articles addressing the supply chain issues: https://www.spiceworks.com/tech/hardware/news/it-hardware-supply-chain-di

Hi Community Members!  Just wanted to keep you in the loop on recent community updates and improvements we've made. If you have any feedback on how we can improve the community experience, please share in our Beta Feedback here.  Notifications Frequency We are a growing community and we want to ensure we aren't being excessive in our communications to you. This week we adjusted the default settings for email notification frequency. In this update, we changed badge and kudos notifications to a weekly digest. Content you subscribe to or engage with is a daily digest. All users can update the notifications to their own preferences by going into My Settings in your profile.  Recent Discussions Tab We updated the recent tab in the Discussions and Welcome section to feature both recent posts and recent comments. Previously it would only showcase recent posts. We want to ensure you have visibility into the most recent conversations.       

Hi, I sometimes want to view multiple tickets at once, but in order to do this I have to open another browser session.  Is there a way to accomplish this without having to login to multiple instances?  I've tried right clicking, but there are no options. Thanks

Hey community! Michael from the Equinix Social Media team here. We'll be hosting a LinkedIn Live event on July 19th featuring guests Maribel Lopez (Founder and Principal Analyst, Lopez Research), Keith Townsend (CEO and Founder, The CTO Advisor) and Leanne Starace (SVP, Global Solutions Architecture and Engineering, Equinix). They'll be discussing Digital Transformation and Digital Infrastructure trends discovered in our 2022 Equinix Global Tech Trends survey.  Tune into the LinkedIn Live Event here and be sure to follow us on LinkedIn Let us know if you'll be tuning in and if there's any live events you'd like to see in the future.