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Thanks for being part of the Equinix Community. Let's get you started on the right path.  Update your Profile Update your profile Image: Select one of the provided images or add a picture of yourself.    Profile Details: Tell us more about yourself in your profile under My Settings>Personal Information. You can update your title to reflect your company and role, location, biography, social media handles and more.   Introduce Yourself Introduce yourself in this discussion thread Join or start a discussion Check out the most recent discussions to get started!  Ask a question, share an idea, kickoff a collaborative brainstorm, discuss industry trends. Not sure how to start your first post? Check out this post.  Give your first kudos!  Share your appreciation for a discussion or comment by clicking the thumbs up and giving them kudos.  Did you know that by doing this you are already a step closer to earning your next ba

With reference to Equinix Connect, can Equinix configure access-lists on the router/switch to provide basic firewall functionality? We are specifically looking to only allow specific source IPs and ports to a device directly connected to the router.

Hi, I am using the API to open inbound orders and I received a call today that the Shipping team cannot scan the tracking numbers and associate them to a ticket. It looks like the API is putting the tracking number string into a list instead of a string which is causing this,   ['626467467487', '626467467454', '626467467465', '626467467476']. I have my app posting this in a string format using the catalog on the developer portal. The portal does state that the tracking numbers need to be inside brackets so could that be the reason?   "carrierTrackingNumbers": [  "DHL930182000"], That is the example from the catalog, I believe the brackets are causing the issue here with the Shipping department at the site.

Equinix Identity and Access Management Identity and Access Management (IAM) has been implemented for Fabric, Network Edge, and Equinix Precision Time (EPT) users in your account. IAM will enable you to create role-based permission structures and build a resource hierarchy that matches your organizational hierarchy. This provides flexible self service account administration and significantly enhances your security posture. Identity and Access Management Learn about IAM Access IAM from the left side menu drop-down in Equinix Customer Portal (ECP), Fabric Portal, or EPT Portal to view your assigned projects and assets Users will be assigned Roles and Permissions based on their existing permissions and your assets will be assigned to a default project Use the Context Switcher drop-down at the top of the Fabric and EPT portals to set or change the project Administrator Responsibilities As a Master Admin in ECP, you will be assigned IAM, Primary, Org, Project, and Finance Admin roles&nb

Listen to Bas Dijkhuizen, Head of Competency Center Infrastructure at the Hero Group share his digital transformation story.  

How can I open a trouble ticket with Equinix?

Where can I find more information about visiting an Equinix datacenter/IBX?  

I keep hearing about accessing things in "ECP". What is ECP?

I'm trying to create a primary and secondary GCP connection. I created a primary connection, however, when I try to create the secondary connection I get the following response: [ { "errorCode": "EQ-3142303", "errorMessage": "Only Primary connection allowed for this CSP", "details": "Given service profile does not allowed redundant connection", "correlationId": "null-0000-103912200151-api", "additionalInfo": [ { "property": "/redundancy/priority" } ] } ] However, if I get the service profile details via the API: https://api.equinix.com/fabric/v4/serviceProfiles/{UUID} in the "metadata" section there is an attribute "redundantProfileId" which lists the profile Id I was using to try and create a redundant connection. Am I misunderstanding this as it seems that since there is a "redundantProfileId" listed that the profile should support redundant connections?

Hello!We have noticed that the power feed to our cage is L5-30. Can we use a L5-30 to L6-30 adapter to interface with the PDA that we plan to install in our co-location cage?Thank you.

Reduce network complexity with cloud-adjacent data architecture. Be sure to check out these sessions from Accelerate 2022. To the Data Center and Beyond: How Cloud Adjacent Solutions Reduce Network Complexity – Peter Olthuis, Solutions Architect, Equinix Beyond Storage: How Cloud Adjacency Combines Storage, Networking and Security – Jack Hogan, VP of Technology Strategy, Pure Storage Networking as a Building Block of the Future – Parham Shabaniani, Service Provider Solutions Architect, Nutanix 

Extend your SD-WAN to the cloud to achieve global scale, virtually. Here's your chance to watch the sessions from Accelerate 2022Extend Your SD-WAN to the Cloud – Mason Harris, Principal Product Manager, Network Edge, Equinix Simplify the Way You Build and Manage Your SD-WAN – Manny Calero, Principal Solutions Strategist, Aviatrix Fast Turnup of New Markets with SD-WAN Deployments – Ahmet Uncu, Technical Solutions Architect, Cisco   

Learn the fundamentals of efficient networking design to your cloud applications with these sessions:  Rethinking Your Network Architecture for Cloud Deployments – Andy Pegg, Principal Solutions Architect, Equinix How to Build a Foundation for Digital Transformation with Cloud Networking – Brian Gero, Senior Director, Solutions Architect, Equinix and Tim Waters, Americas Leader – Healthcare & Life Sciences, Equinix Digitally Transform with Equinix and Google Cloud – Nick De Cristofaro, Networking Specialist Customer Engineer, Google Cloud  

In this video, @joeyditter from the Equinix Technical Account Management team walks through establishing an SSH Connection.  You can find additional resources on Product Documentation and Product Readiness. Product Documentation – https://docs.equinix.com Product Readiness – https://readiness.equinix.com 

New lower speed tier on Equinix Fabric, ideal for digital banking and payment services 10Mbps connection speed available now Equinix Fabric has a lower virtual connection speed option of 10 Mbps. This speed is available for all customers use cases, but is ideal for customer connectivity via Fabric for high volume, low bandwidth transactions such as digital banking and payment services. Customers can create 10 Mbps virtual connections to connect to themselves in a point-to-point or a multipoint-to-multipoint configuration. If interested in creating a 10 Mbps virtual connection to a Service Providers publicly available on Fabric, you should verify that the Service Provider supports the lower speed tier. Availability: All Equinix Fabric locations, for local and remote connections, to any connection destinations (provided the Service Provider allows that speed tier)  Ordering: Customers can order 10Mbps virtual connections online only. 

Based on Cisco's direction, Equinix will end sales for any new Cisco CSR1000v (including both Equinix-Configured as well as Self-Configured device type) from the Network Edge marketplace. For existing Equinix-Configured Cisco CSR1000v customers, devices will be End-of-Sale at the end of February 2023.  All new customers are advised to consider the Cisco Catalyst 8000v router, which is recommended by Cisco. Additionally, with the end of sale announcement of the Cisco CSR1000v by Cisco, Equinix will be providing a tool to migrate existing Network Edge CSR1000v Self-Configured BYOL customers to Cisco Catalyst 8000v BYOL. This guided flow from the Fabric portal helps customers migrate their existing CSR1000v and associated connections. For more information, please refer to the Cisco1000v End-of-Sales/End-of-Life Announcement. 

For example, if I want to use Equinix Fabric to set up and operate AWS, is it possible to use the EquinixFabric API for management within AWS (EC2 startup, life-and-death monitoring, etc.)? Or is it necessary to use APIs provided by AWS?When using multiple Azure and GCP, it is a concern to use the API provided by each.Thank you.

Equinix Accelerate 2022 (our customer technical education event) is just around the corner and we want to make it easy for you to stay connected to the latest discussions on one place! Stay tuned for highlights, technical content, and what the latest conversations are as we get closer to Accelerate. Comment below if you are attending!  In this event you’ll learn how to design and build faster on Platform Equinix. You will hear from Equinix solution architects, customers like Sentara Healthcare, and partners such as Google, Cisco, and Pure Storage, as they cover three key topic areas: Network Architecture for Multi-Cloud Deployments: Learn the fundamentals of efficient networking design to your cloud applications. Extending your SD-WAN to the cloud: Extend your SD-WAN to the cloud to achieve global scale, virtually. Networking for Cloud-Adjacent Data: Reduce network complexity with cloud-adjacent data architecture. Each topic will include interactive presentations on best-practic

Equinix Smart Hands 2022.6 is available December 12, 2022. This release includes the following changes to the Smart Hands interface.  Order a Support Plan Online Enhanced ‘Activity Timeline’ Details Time Zone Indicator on ‘Orders and Tickets History’ New Tooltip for Install/Move/Replace Equipment New Option on ‘Cable Connectivity Check’ Form Optional ‘Scope of Work’ Date Field Clarification for Inbound ShipmentsDrop a comment if any of these changes helped you!Check out the latest resources from Product Documentation and Product Readiness below:Product Documentation – https://docs.equinix.comProduct Readiness – https://readiness.equinix.com

Aviatrix Edge is a new Cloud Networking device on Network Edge which will be generally available in December. Aviatrix demoed the new capability at Gartner IOCS show this week in Las Vegas! Check out the blog and if you are interested in learning more, there is an interest form you can fill out for an Edge Specialist to get in touch. Simplify Multicloud Networking with Aviatrix Edge on Network Edge - Interconnections - The Equinix BlogGET AVIATRIX EDGE ON EQUINIX NETWORK EDGE | equinix.comThis new multicloud device offers customers the highest performance encrypted connection to the cloud and extends Aviatrix cloud networking to Network Edge. This is the only multicloud native platform with enterprise-grade visibility and control.Customers can expect to gain:Simplified edge onboarding and edge managementHybrid Connectivity with option for End-to-End EncryptionGlobal Cloud networking expansion 

Hi Community, I wanted to start a chat around some dev ops tools that we know many of our customers use. I'll throw a few questions below to get us started but feel free to go off topic if you want to discuss something outside of these questions. Does your organization use Ansible, Terraform, or both? Are there other automation tools that you use or prefer? What do you like/dislike about each of these tools? How can we improve the user experience when using these tools with Platform Equinix?

Today Equinix announced plans to enter the South African market with a US$160 million data center investment in Johannesburg that augments its current footprint on the African continent in Nigeria, Ghana and Côte d'Ivoire. The new data center is expected to open mid-2024. Check out the full press release hereEQUINIX TO ENTER SOUTH AFRICA WITH US$160M DATA CENTER INVESTMENT IN JOHANNESBURG 

Smart Hands 2022.6 Equinix Smart Hands 2022.6 is available December 12, 2022. This release includes the following changes to the Smart Hands interface. Order a Support Plan Online For direct users, Smart Hands Support Plans can now be ordered online. When ordering, you can choose Prepaid Smart Hands Hours or a Monthly Smart Hands Support Plan With Rollover. For more details and instructions, see Support Plans. Note: Online ordering of support plans is not yet available for reseller accounts, or for users in Bulgaria, Italy, Poland, Turkey, India, Korea, China, Belgium, Indonesia, South Africa, Chile, or Peru. Enhanced ‘Activity Timeline’ Details The Activity Timeline now provides additional updates about your Smart Hands orders: For scheduled requests – Once the scheduling of the work is accepted by Equinix, the scheduled start date and time are now shown in the timeline. For orders with the video conference option enabled – Once the scheduling of the Zoom meeting has been accepted by

Equinix Precision Time 2022.6With this release, Equinix Precision Time adds support for resellers and their sub-users in the Precision Time portal flow within the Equinix Customer Portal (ECP).Reseller SupportEquinix resellers can now sign into the Precision Time portal in ECP to place orders and provision new Precision Time services for their sub-account end users. In addition, resellers can now use the portal make changes to the time services used by their sub-accounts. With this new support available in the Precision Time workflow, resellers can efficiently manage the time service needs of their customers.More information about this new feature, including tips for reseller and sub-account use of CRH/AM, is available in Resellers.  

Learn about the recent updates from Equinix Fabric 2022.6 This release of Equinix Fabric includes the new EP-LAN service offering, 10 Mbps bandwidth option for port to port connections, the ability to increase or decrease bandwidth of connections to IBM Direct Link, and changes to the default expiration date for Service Tokens. EP-LAN for Layer 2 Multipoint to Multipoint Service In October we released the ability to create EVP-LAN multipoint L2 networks with support for any-to-any, full mesh connectivity between multiple Equinix metros or locations. We have added EP-LAN, a port based service, to the MP2MP offering. 10 Mbps Billing Tier Create lower 10 Mbps bandwidth connections for port-to-port connections and connections to a network. This includes connections to service profiles for CSPs and other service providers. IBM Bandwidth Resizing You can now increase or decrease the bandwidth of a connection to IBM Direct Link on demand without deleting and recreating the connection. Service