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A
API_User
January 21, 2020
Solved

Unexpected problem

  • January 21, 2020
  • 1 reply
  • 2084 views

Hi, I'm receiving "The system had encountered an unexpected problem and we are tracking it with error code." error when attempting to post work visits or retrieve location details.

I'm using correct credentials and the correct bearer token but there seems to be an issue with any request I make to the sandbox API.

https://sandboxapi.equinix.com/v1/orders/workvisit/locations?detail=true

 

{
    "serviceDetails": {
        "schedule": {
            "endDateTime": "2020-01-20T15:54:04+00:00",
            "startDateTime": "2020-01-20T14:54:04+00:00"
        },
        "visitors": [
            {
                "company": "xxxxxxx",
                "firstName": "[Test]NTTS01",
                "lastName": "[Test]NTTS01"
            },
            {
                "lastName": "person",
                "firstName": "A",
                "company": "A corp"
            }
        ]
    },
    "contacts": [
        {
            "contactType": "NOTIFICATION",
            "userName": "xxxxxxxx"
        },
        {
            "contactType": "ORDERING",
            "userName": "xxxxxxx"
        }
    ],
    "ibxLocation": {
        "ibx": "LD4",
        "cages": [
            {
                "cabinets": [
                    "0000"
                ],
                "accountNumber": "xxxxxxx",
                "cage": "LD4:01:001S14"
            }
        ]
    },
    "customerReferenceNumber": "xxxxxxx"
}

 


Can anyone help me !

Best answer by API_User
Hello,

Thanks for reaching us out for the issue you are facing. We did a quick try of invoking /locations & /orders/workvisit APIs in sandbox environment using a test user and could successfully get the responses from both the APIs. Can you please re-try to see if you are still facing issues? If the issue continues, would request to share your exact payload by mailing it to api-support@equinix.com.

Thanks,
Equinix Team

1 reply

A
API_UserAuthorAnswer
January 22, 2020
Hello,

Thanks for reaching us out for the issue you are facing. We did a quick try of invoking /locations & /orders/workvisit APIs in sandbox environment using a test user and could successfully get the responses from both the APIs. Can you please re-try to see if you are still facing issues? If the issue continues, would request to share your exact payload by mailing it to api-support@equinix.com.

Thanks,
Equinix Team
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