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Nigel
October 21, 2025

PSA long delays in provisioning new services

  • October 21, 2025
  • 1 reply
  • 743 views

Hi all, 

Is everyone else experiencing long delays asking for a new connection or changes to service.

My own experience, has been since contact with the Equinix team, it has been 26 days, and from there we have been given a estimate of 2-4 weeks to provision a new connection.

 

 

 

 

1 reply

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AudreaDanskin
October 21, 2025

Hi Nigel,

Sorry to hear you are encountering long delays on your new connection/service change. Delays can occur for various reasons, including incomplete orders, LOAs, requirements gathering, and high volume, as well as more complex issues such as the copper-to-fiber migration. I'd be happy to look into your specific order and determine the cause of the hold-up. Just PM me. 

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    NigelAuthor
    October 29, 2025

    Its a basic issue of adding two items to a quote.

     

    Its been another 5 business days, still no report back.

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    AudreaDanskin
    October 29, 2025

    Hi Nigel, 

    Do you mind sharing who you are working with?  I can reach out to them and see what the delay is.

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