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Nigel
September 23, 2025

Equinix DC – moving from copper to fiber + IP address ordering headaches

  • September 23, 2025
  • 2 replies
  • 0 views

i everyone,

We’re at an Equinix datacenter and moving from copper to fiber. And ordering some new IP addresses.

Couple of things tripping me up:

Ordering fiber vs copper cross connects through the portal isn’t super clear.
Help desk isn't able to help

Has anyone done a copper → fiber migration at Equinix recently?

How did you order it (portal, ticket, account manager)?


Cheers

2 replies

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AudreaDanskin
September 23, 2025

Hi Nigel, 

What are you trying to order?  Just a standard cross connect?

You can order cross connects via the customer portal using the instructions in our DOCs.

https://docs.equinix.com/cross-connect/ordering/xc-order-cc-with-loa

When you mention ordering IP addresses are you referring to Equinix Internet Access?  

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    NigelAuthor
    September 24, 2025

    Hi Audrea,

    When you mention ordering IP addresses are you referring to Equinix Internet Access?  

    Yes, we are currently using the older Equinix connect. So will need to order new IP addresses from Equinix Internet Access.

    Equinix Connect
     

     

    A
    AudreaDanskin
    September 24, 2025

    Hi Nigel, 

    Thank you for the quick response.  We have a team that can assist you through the migration.  There is an FAQ for you below, in the FAQ there is a distro list shared with customers enabling you to reach out to the migration team for assistance with the migration.  

    https://docs.equinix.com/internet-access/eia-ec-eol-migration-faq/

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