Smart Hands 101: Supporting Your Deployments and Ongoing Operations

Welcome to Equinix! We’re excited to partner with you as you set up and grow your infrastructure.

As you settle in, we want to ensure you get the most out of Smart Hands—not just during your initial deployment, but as an essential, ongoing extension of your team. Smart Hands is more than a one-time setup line item; it is an on-demand, operational capability designed to support your ongoing maintenance, troubleshooting, and infrastructure needs whenever you need standard day-to-day assistance or remote technical help inside an International Business Exchange™ (IBX®) data center.

Here are a few essential resources to help you get started:

Learn the Basics:

Explore our comprehensive Smart Hands Documentation for detailed guides, service scope details, and best practices.

Submitting a Trouble Ticket:

Need technical support or assistance resolving an issue? Watch this quick video guide on Submitting a Trouble Ticket to learn how to open and track requests efficiently.

Scheduling a Work Visit to an IBX:

Planning to send your own team on-site or schedule technician work? Check out Scheduling a Work Visit to an IBX for a full walkthrough on reserving access and managing site visits.

If you have any questions or need immediate assistance, our team is always here to help!