Smart Hands

Every second matters – that’s why we’re making it easier for you to schedule and execute Smart Hands on your schedule. Using the Smart Hands Availability Calendar, you can:Schedule Smart Hands at specific times, up to 3 hours of Smart Hands service in 1-hour increments Have real-time access to technician availability Use our enhanced scheduling experience with fewer delays and ticket rejectionsGet started with the availability calendar today by logging into ECP and follow the steps to Order a Scheduled Smart hands request We’re working hard on making the improvements you need and want – comment below or share your feedback via ideas

Smart Hands 2022.6 Equinix Smart Hands 2022.6 is available December 12, 2022. This release includes the following changes to the Smart Hands interface. Order a Support Plan Online For direct users, Smart Hands Support Plans can now be ordered online. When ordering, you can choose Prepaid Smart Hands Hours or a Monthly Smart Hands Support Plan With Rollover. For more details and instructions, see Support Plans. Note: Online ordering of support plans is not yet available for reseller accounts, or for users in Bulgaria, Italy, Poland, Turkey, India, Korea, China, Belgium, Indonesia, South Africa, Chile, or Peru. Enhanced ‘Activity Timeline’ Details The Activity Timeline now provides additional updates about your Smart Hands orders: For scheduled requests – Once the scheduling of the work is accepted by Equinix, the scheduled start date and time are now shown in the timeline. For orders with the video conference option enabled – Once the scheduling of the Zoom meeting has been accepted by

Smart Hands 2022.5 is available October 10, 2022. This release offers a new report and various enhancements related to the ordering process, flexible orders, recurring orders, and inbound shipments/RMAs. Discounted Hourly Rate for Flexible Orders When you create a Smart Hands request, you can choose from several scheduling options (Flexible, Standard, Expedited, etc.). With this release, the Flexible option is now offered to you at a discounted hourly rate – making this your most economical option. Flexible scheduling allows the work to be completed any time before a specified date. For example, if you submit the Flexible order on the 1st of the month, and you specify a completion date of the 10th, the work may be completed anytime between the 1st and the 10th. Flexible scheduling is recommended for low- or medium-priority requests.   Inbound Shipments: Shipping Manifest/Bill of Materials When you create an Inbound Shipment request, a new option is available for Equinix