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aberthoz
Community Manager
April 15, 2026

On-Site Service Changes

  • April 15, 2026
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Smart Hands®

Smart Hands will replace Remote Hands / Remote Eyes. Services are chargeable based on the time required to complete the task.

Existing entitlement

Where applicable under your contract, a monthly Smart Hands Support Plan has been added. Requests will be deducted from the plan before additional charges apply.

Plans apply only to colocation services from acquired BT sites (DB1 and DB9). Each plan includes a one-month rollover and work will be deducted in 30-minute increments based on the actual time and rounded up to the nearest 30 minutes.

For ordering guidance, see Smart Hands - Ordering documentation.

Examples of services that require a Smart Hands order:

 

Smart Hands Support Plan packages

For recurring activities such as reporting and tape changes, Equinix offers Support Plan Packages that provide a set number of hours per month at a discounted rate. Refer to the Smart Hands Support Plan Packages documentation for more information.

Amenities: Meeting rooms

Equinix sites offer breakout areas, a pantry and a range of workspace amenities. Availability varies by IBX data centre and is provided on a first-come, first-served basis for limited durations.

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