Trust and Transparency Dashboard - Enable Notifications for New or Renewed Certifications and Compliance Reports
Idea
It would be helpful to introduce a notification/subscription feature within the Trust and Transparency Dashboard that allows customers to receive alerts when certifications or compliance reports are renewed, updated, or newly published.
Current experience
Customers can access and download certifications and compliance reports through the portal. However, there is currently no option to be proactively notified when an updated document becomes available.
This means customers who are waiting for a renewed certification or report need to periodically check the portal or contact Equinix for an update.
Customer use case
This request came directly from a customer who was monitoring upcoming ISO certification renewals. While the customer appreciated being able to self-service the documents through the portal, the feedback was that they wanted to avoid repeatedly checking the portal to determine whether recertification had been completed.
This could be particularly valuable for enterprise customers that rely on these documents for internal audits, compliance reviews, vendor risk assessments and other assurance activities.
Suggested enhancement
Allow customers to subscribe to notifications for relevant certifications and compliance reports, for example:
- Notify customers when an existing certification has been renewed or replaced
- Notify customers when a new compliance report is published
- Allow customers to select which certifications/reports they want to follow
- Provide email and/or in-portal notifications
- Optionally provide advance notifications when a certification is approaching expiry, where applicable
Potential benefits
This would make the Trust and Transparency Dashboard more proactive rather than requiring customers to continuously check for updates. It could also:
- Improve the customer self-service experience
- Help customers stay on top of compliance and audit requirements
- Reduce manual enquiries to Customer Success and other supporting teams regarding document availability
- Encourage greater adoption and recurring usage of the Trust and Transparency Dashboard
I believe this would be a useful enhancement for customers who regularly monitor Equinix certifications and compliance documentation.