Solved
Why are my custom alerts not functioning?
Why are my custom alerts not functioning?
Custom alerts are tied to specific assets. Upgrading our building management system (BMS) required deleting existing assets and re-adding them under different names, which rendered them non-operational.
It's also possible that this issue has been caused by a lost connection to associated assets or data processing failure. If your custom alert isn't associated with assets located in an IBX data center that has undergone a BMS upgrade, contact our IBX data center staff.
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