Forum Discussion
Where are the SOC reports located now?
I used to be able to download the latest SOC II Type II reports online, where are they located now? Specially I need it for LA3
Can you address the previously posted reply to this thread - I'm seeing the same behavior:
I logged in to the customer portal and downloaded the "Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap" file. I get a screen that asks me to accept the confidentiality non-disclosure statement. Regardless of what I click, "I Accept" or "I Do Not Accept" the image does not respond. Thats right, its an image and is not linked to anything.
-I have Adobe Acrobat installed.
I am experiencing the same issue
Hi asuarez777 sorry to hear you encountered the same issue!
- Download it in the browser (save it; there's a floppy disk icon)
- Then go to your finder/explorer and double-click the file, which opens in the user's default PDF application. It should work in the Adobe Acrobat app if that's your preferred choice.
Let us know if that works for you.It does the same thing for me even after downloading. What other options are there to get these reports?
wade_canada We appreciate your feedback. After downloading the SOC report, have you tried opening it from your downloads folder so it opens directly in Adobe Acrobat or a PDF reader? Once in there, you can select the "I agree" button and it should open the report.
If you are still having issues, can you share more details, including browser and any photos you can share?
