Forum Discussion
Where are the SOC reports located now?
Can you address the previously posted reply to this thread - I'm seeing the same behavior:
I logged in to the customer portal and downloaded the "Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap" file. I get a screen that asks me to accept the confidentiality non-disclosure statement. Regardless of what I click, "I Accept" or "I Do Not Accept" the image does not respond. Thats right, its an image and is not linked to anything.
-I have Adobe Acrobat installed.
I am experiencing the same issue
Hi asuarez777 sorry to hear you encountered the same issue!
- Download it in the browser (save it; there's a floppy disk icon)
- Then go to your finder/explorer and double-click the file, which opens in the user's default PDF application. It should work in the Adobe Acrobat app if that's your preferred choice.
Let us know if that works for you.It does the same thing for me even after downloading. What other options are there to get these reports?
Thanks for your patience wade_canada if you are still having issues downloading the SOC reports, here's a video that walks through the process.
Additionally, our customer support team can download the reports and send them directly to you via email if you still encounter any issues.
Additionally, our UX team is aware of the SOC reports difficulties and will be looking into how we can improve the process in the future.
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