Forum Discussion

jholder's avatar
jholder
Level 1
2 years ago

Where are the SOC reports located now?

I used to be able to download the latest SOC II Type II reports online, where are they located now? Specially I need it for LA3
security
soc report
Jantzen's avatar
Jantzen
Equinix Employee

I just downloaded the "Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap" file from the support center using the steps above and it looks like both LA and NY area data centers were included in the report. Are you seeing something different on your end? Are these reports not what you were looking for? 

If you need something other than what's included in the support center, I'd suggest reaching out to your account team with the specifics so we can better help.

MikeS's avatar
MikeS
Level 1
5 months ago

Can you address the previously posted reply to this thread - I'm seeing the same behavior: 

I logged in to the customer portal and downloaded the "Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap" file.  I get a screen that asks me to accept the confidentiality non-disclosure statement.  Regardless of what I click,  "I Accept" or "I Do Not Accept" the image does not respond.  Thats right, its an image and is not linked to anything.

-I have Adobe Acrobat installed. 

  • Shannon's avatar
    Shannon
    Community Manager
    5 months ago

    MikeS Appreciate you sharing that you are encountering the same issue. We've escalated to our teams internally to see how we can resolve and fix this. Stay tuned for an update. 

  • Shannon's avatar
    Shannon
    Community Manager
    5 months ago

    Hi MikeS and BAvery - let us know if this works for you.

    1. Download it in the browser (save it; there's a floppy disk icon)
    2. Then go to your finder/explorer and double-click the file, which opens in the user's default PDF application. It should work in the Adobe Acrobat app if that's your preferred choice. 
    3. Video how-to can be found here

    We understand this is not the easiest experience, so we're following up with the team to see how this can be improved. 

  • asuarez777's avatar
    asuarez777
    Level 1
    26 days ago

    I am experiencing the same issue

     

    • Shannon's avatar
      Shannon
      Community Manager
      26 days ago

      Hi asuarez777 sorry to hear you encountered the same issue! 

      1. Download it in the browser (save it; there's a floppy disk icon)
      2. Then go to your finder/explorer and double-click the file, which opens in the user's default PDF application. It should work in the Adobe Acrobat app if that's your preferred choice. 


      Let us know if that works for you. 

      • wade_canada's avatar
        wade_canada
        Level 2
        23 days ago

        It does the same thing for me even after downloading.  What other options are there to get these reports?