Forum Discussion

jholder's avatar
jholder
Level 1
3 years ago

Where are the SOC reports located now?

I used to be able to download the latest SOC II Type II reports online, where are they located now? Specially I need it for LA3
security
soc report
wade_canada's avatar
wade_canada
Level 2
6 months ago
Copy LinkReport

It does the same thing for me even after downloading.  What other options are there to get these reports?

Shannon's avatar
Shannon
Community Manager
6 months ago
Copy LinkReport

wade_canada We appreciate your feedback. After downloading the SOC report, have you tried opening it from your downloads folder so it opens directly in Adobe Acrobat or a PDF reader? Once in there, you can select the "I agree" button and it should open the report. 

If you are still having issues, can you share more details, including browser and any photos you can share? 

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Specially I need it for LA3 ","body@stringLength":"134","rawBody":"

I used to be able to download the latest SOC II Type II reports online, where are they located now? Specially I need it for LA3

","kudosSumWeight":2,"postTime":"2023-01-13T09:40:24.282-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:security","text":"security","time":"2022-03-25T11:13:49.619-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:soc report","text":"soc report","time":"2024-10-29T09:18:09.364-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1091_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":29955},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":"The Equinix Community can help guide you to finding the latest SOC reports. Follow these step-by-step directions. ","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:1091":{"__typename":"Conversation","id":"conversation:1091","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1091"},"lastPostingActivityTime":"2024-10-29T10:12:18.376-07:00","lastPostTime":"2024-10-29T10:12:18.376-07:00","unreadReplyCount":20,"isSubscribed":false},"ModerationData:moderation_data:1091":{"__typename":"ModerationData","id":"moderation_data:1091","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1091_2":{"__typename":"Revision","id":"revision:1091_2","lastEditTime":"2023-06-28T10:45:49.428-07:00"},"ForumReplyMessage:message:2860":{"__typename":"ForumReplyMessage","id":"message:2860","conversation":{"__ref":"Conversation:conversation:1091"},"author":{"__ref":"User:user:7"},"revisionNum":2,"uid":2860,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OR"},"subject":"Re: Where are the SOC reports located now?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2860"},"parent":{"__ref":"ForumReplyMessage:message:2857"},"body":"

wade_canada We appreciate your feedback. After downloading the SOC report, have you tried opening it from your downloads folder so it opens directly in Adobe Acrobat or a PDF reader? Once in there, you can select the \"I agree\" button and it should open the report. 

If you are still having issues, can you share more details, including browser and any photos you can share? 

","body@stringLength":"592","rawBody":"

We appreciate your feedback. After downloading the SOC report, have you tried opening it from your downloads folder so it opens directly in Adobe Acrobat or a PDF reader? Once in there, you can select the \"I agree\" button and it should open the report. 

If you are still having issues, can you share more details, including browser and any photos you can share? 

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\"\\f09e\";\n}\n\n.fa-twitter:before {\n content: \"\\f099\";\n}\n\n.fa-facebook:before {\n content: \"\\f09a\";\n}\n\n.fa-linkedin:before {\n content: \"\\f0e1\";\n}\n\n.fa-envelope:before {\n content: \"\\f0e0\";\n}\n\n.fa-phone:before {\n content: \"\\f095\";\n}","texts":null,"defaults":{"config":{"applicablePages":[],"description":"This is footer description","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Custom_Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"This is footer description","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_Custom_Footer_footer_paj9m_1 ul {\n list-style: none;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 a,\n.custom_widget_Custom_Footer_footer_paj9m_1 h2,\n.custom_widget_Custom_Footer_footer_paj9m_1 h3,\n.custom_widget_Custom_Footer_footer_paj9m_1 h4 {\n color: #fff;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 .custom_widget_Custom_Footer_footer-top-container_paj9m_12 a:hover,\n.custom_widget_Custom_Footer_footer_paj9m_1 .custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 a:hover {\n color: #fff;\n text-decoration: none;\n}\n\n.custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 .custom_widget_Custom_Footer_social-icons_paj9m_18 {\n display: flex;\n gap: 1.25rem;\n align-items: center;\n justify-content: center;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 .custom_widget_Custom_Footer_footer-top-container_paj9m_12 ul {\n padding-left: 0;\n margin-top: 0;\n}\n\n.custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 .custom_widget_Custom_Footer_social-icons_paj9m_18 a {\n text-decoration: none;\n font-size: 1.125rem;\n}\n\n.custom_widget_Custom_Footer_custom_widget_Custom_Footer_footer-content_paj9m_35 {\n padding-bottom: 0.625rem;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 {\n background-color: #2d323d;\n color: white;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n padding: 4.5rem 2.8125rem;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 {\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n.custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n font-size: 2.5rem;\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 p {\n font-size: 1.125rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 p,\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul,\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 p {\n font-size: 0.875rem;\n line-height: 1.6;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul {\n list-style-type: none;\n padding: 0;\n display: flex;\n flex-direction: column;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul li {\n margin-right: 1.125rem;\n padding-bottom: 0.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 a {\n color: white;\n text-decoration: none;\n transition: color 0.3s;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 {\n margin-top: 1.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 p {\n font-size: 1rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 a {\n color: white;\n text-decoration: none;\n margin-right: 1.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 a:hover {\n color: #00aaff;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 span {\n margin-right: 0.3125rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 {\n border-top: 1px solid white;\n padding-top: 1.25rem;\n margin-top: 1.875rem;\n display: flex;\n justify-content: space-between;\n flex-wrap: wrap;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 p {\n font-size: 0.75rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 a {\n color: white;\n text-decoration: none;\n margin-right: 0.9375rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 a:hover {\n color: #00aaff;\n}\n\n@media (min-width: 992px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 {\n flex: 0 0 41.66667%;\n max-width: 41.66667%;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-fat-links-container_paj9m_142 {\n flex: 0 0 50%;\n max-width: 50%;\n }\n\n .custom_widget_Custom_Footer_footer-empty-column_paj9m_147 {\n flex: 0 0 8.33333%;\n max-width: 8.33333%;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 .custom_widget_Custom_Footer_contact-list_paj9m_152 {\n align-items: flex-start;\n }\n}\n\n@media (min-width: 768px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-fat-links-container_paj9m_142 .custom_widget_Custom_Footer_footer-fat-links_paj9m_142 {\n flex-direction: row !important;\n }\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 .custom_widget_Custom_Footer_contact-list_paj9m_152 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_fa_paj9m_44 {\n margin-right: 0.875rem;\n font-size: 1.25rem;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_contact-info_paj9m_176 {\n display: flex;\n padding-right: 2.5rem;\n padding-left: 0;\n}\n\n.custom_widget_Custom_Footer_list-item-text_paj9m_182 a {\n color: #fff;\n font-size: 1.125rem;\n text-decoration: none;\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 {\n display: flex;\n flex-wrap: wrap;\n justify-content: space-between;\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 .custom_widget_Custom_Footer_footer-section_paj9m_52:nth-child(2) {\n order: 2;\n}\n\n@media only screen and (max-width: 662px) {\n .custom_widget_Custom_Footer_footer-fat-links_paj9m_142 .custom_widget_Custom_Footer_footer-section_paj9m_52 {\n width: 50%;\n }\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 h3 {\n font-size: 1rem;\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 {\n background-color: #000;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44 {\n color: #fff;\n display: flex;\n margin: 0;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_slim-box_paj9m_219 {\n display: flex;\n align-items: center;\n justify-content: space-between;\n padding: 2.25rem 2.8125rem;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 {\n display: inline-block;\n margin-left: 4rem;\n margin-right: 4rem;\n align-self: center !important;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_social-media-container_paj9m_234 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_eq-icon-fortress_paj9m_238:before {\n content: \"\\e909\";\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 .custom_widget_Custom_Footer_copyright-text_paj9m_242 {\n color: #bdc1ca;\n font-size: 0.9375rem;\n line-height: 1.25rem;\n margin-right: 1.125rem;\n text-align: center;\n}\n\n.custom_widget_Custom_Footer_linklist-container_paj9m_250 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_linklist-container_paj9m_250 a {\n text-decoration: underline;\n}\n\n.custom_widget_Custom_Footer_link-list_paj9m_258.custom_widget_Custom_Footer_linklist-cookie_paj9m_258 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_link-list__ul_paj9m_262 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_link-list__li_paj9m_266 {\n margin-right: 1.125rem;\n font-size: 0.875rem;\n font-weight: 400;\n}\n\n.custom_widget_Custom_Footer_link-list__a_paj9m_272:hover {\n text-decoration: underline;\n}\n\n.custom_widget_Custom_Footer_social-media_paj9m_234 {\n display: flex;\n justify-self: center;\n}\n\n.custom_widget_Custom_Footer_social-media_paj9m_234 li {\n font-size: 1.125rem;\n display: block;\n}\n\n.custom_widget_Custom_Footer_social-media_paj9m_234 .custom_widget_Custom_Footer_fa_paj9m_44,\n.custom_widget_Custom_Footer_social-media_paj9m_234 a {\n font-size: 1rem;\n line-height: 2.75rem;\n}\n\n.custom_widget_Custom_Footer_links_paj9m_292 {\n text-align: center;\n}\n\n.custom_widget_Custom_Footer_links_paj9m_292>span {\n color: #bdc1ca;\n margin-right: 1.125rem;\n white-space: nowrap;\n}\n\n.custom_widget_Custom_Footer_link-list_paj9m_258.custom_widget_Custom_Footer_linklist-cookie_paj9m_258 {\n display: block;\n text-align: center;\n}\n\n@media only screen and (max-width: 469px) {\n .custom_widget_Custom_Footer_link-list__ul_paj9m_262 {\n display: block;\n padding-left: 0;\n margin-top: 1.25rem;\n }\n\n .custom_widget_Custom_Footer_link-list__ul_paj9m_262 li {\n margin-bottom: 0.625rem;\n }\n}\n\n@media screen and (min-width: 320px) and (max-width: 439px) {\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n display: block;\n }\n\n .custom_widget_Custom_Footer_contact-info_paj9m_176:nth-child(2) {\n margin-top: 0.9375rem;\n }\n}\n\n@media only screen and (max-width: 991px) {\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n font-size: 2.1875rem;\n }\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 p {\n font-size: 0.9375rem;\n }\n\n .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n flex-direction: column-reverse;\n }\n\n .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137,\n .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 {\n text-align: center;\n }\n\n .custom_widget_Custom_Footer_contact-list_paj9m_152.custom_widget_Custom_Footer_list_paj9m_182 {\n justify-content: center;\n }\n}\n\n@media (max-width: 768px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_slim-box_paj9m_219 {\n display: block !important;\n padding: 2.25rem 1.5625rem;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_logo_paj9m_360 {\n display: block !important;\n text-align: center;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 {\n margin: 0;\n display: block;\n width: 100%;\n text-align: center;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 .custom_widget_Custom_Footer_text-link_paj9m_372 {\n margin: 1.25rem 0;\n }\n}\n\n@media only screen and (max-width: 1024px) {\n\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_fa_paj9m_44,\n .custom_widget_Custom_Footer_list-item-text_paj9m_182 a {\n font-size: 1rem;\n }\n\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n margin-bottom: 1.25rem;\n padding-left: 0;\n }\n\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_contact-info_paj9m_176 {\n padding-right: 1.875rem;\n }\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52:last-child {\n margin-bottom: 0;\n border-bottom: none;\n }\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n padding-bottom: 1.125rem;\n margin: 0;\n font-family: \"Nexa Text Extra Bold\";\n }\n}\n\n.custom_widget_Custom_Footer_fa-envelope_paj9m_406:before,\n.custom_widget_Custom_Footer_fa-phone_paj9m_407:before,\n.custom_widget_Custom_Footer_fa-rss_paj9m_408:before,\n.custom_widget_Custom_Footer_fa-twitter_paj9m_409:before,\n.custom_widget_Custom_Footer_fa-facebook_paj9m_410:before,\n.custom_widget_Custom_Footer_fa-linkedin_paj9m_411:before,\n.custom_widget_Custom_Footer_fa-youtube-play_paj9m_412:before {\n font-family: \"FontAwesome\";\n font-style: normal;\n}\n\n.custom_widget_Custom_Footer_fa-youtube-play_paj9m_412:before {\n content: \"\\f16a\";\n}\n\n.custom_widget_Custom_Footer_fa-rss_paj9m_408:before {\n content: \"\\f09e\";\n}\n\n.custom_widget_Custom_Footer_fa-twitter_paj9m_409:before {\n content: \"\\f099\";\n}\n\n.custom_widget_Custom_Footer_fa-facebook_paj9m_410:before {\n content: \"\\f09a\";\n}\n\n.custom_widget_Custom_Footer_fa-linkedin_paj9m_411:before {\n content: \"\\f0e1\";\n}\n\n.custom_widget_Custom_Footer_fa-envelope_paj9m_406:before {\n content: \"\\f0e0\";\n}\n\n.custom_widget_Custom_Footer_fa-phone_paj9m_407:before {\n content: 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It does the same thing for me even after downloading.  What other options are there to get these reports?

","body@stringLength":"117","rawBody":"

It does the same thing for me even after downloading.  What other options are there to get these reports?

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