Permissions to reply to other tickets
Hi, It seems only the person raising a smart hands or trouble ticket can amend that ticket. It would be extremely helpful if others with the appropriately assigned permissions would be able to reply to comments left by Equinix on these tickets. All too often the person who raised the ticket is off shift and we cannot update the ticket so end up having to email GSD to sort it. Thanks, Glenn
Great video to share with anyone new to interconnection and data centers
Hi All - New to the community and looking forward to connecting and learning! If you or any new hires on your team (or your mom!) are new to interconnection, ecosystems and data centers, this short “Where is the Physical Internet?” video from investment company Cowen is an excellent intro from the consumer perspective. It's a 9-minute walk-through of Equinix’s NY5 facility that includes insight into the physical infrastructure responsible for securing, cooling/powering, and connecting a modern data center. During the tour, you’ll also learn about the ecosystems at the NY5 data center that attract companies to interconnect there. The video is meant for anyone interested in learning more about where and how data is stored and exchanged. Hope you like it as much as I do!
Have you tried Smart Hands Video Conferencing?
Here's your chance to interact with Equinix technicians through video conferencing in real-time, as they work on your order request in your private cage or non-colo area. In your Order Entry form, simply enable "Request a video conference" to get started. Share a comment below if you've tried this feature⬇️ Learn more about it on Docs.equinix.com
Never Miss an Important Notification in Customer Portal!
Where did that Fabric notification send? Is there an outage I am not aware of? Do I need to take action? Where does Equinix Precision Time show notifications? Look no further, it’s all in one central place. Effective August 23, all ECP, Fabric, Network Edge, Edge Precisions Time customers are able to view operational and transactional notifications in the new notification center located in portal. This will reduce time to look for notifications across products and services and ensure that customers will see all relevant notifications. Customers can conveniently locate all notifications and take action – if required – in a single notification interface.Smart Hands 2022.4
Equinix Smart Hands 2022.4 is available August 8, 2022. This release includes the following changes to the Smart Hands interface. New 'Cable Connectivity Check' Option On the Cable Testing and Diagnostics tile in the Smart Hands catalog, there’s a new option for Cable Connectivity Check. Use this new option to check the connectivity between assets: Visually verify that LED link lights are green. Ensure that fiber connections are properly cleaned. Verify that cable connections are securely seated. Perform light level readings. Verify transmitter (Tx) and receiver (Rx) after a cross connect is completed. Note: The Light-Link Verification option has been removed from the Smart Hands Catalog. The new Cable Connectivity Check option can be used instead. Auto-scroll to Error Fields When submitting a Smart Hands request, it is now easier to locate errors in your order. If you attempt to submit a Smart Hands order without completing all the required fields, the screen now automatically scrolls to the missing required field. If multiple required fields are blank, the screen scrolls to the first required field. If you complete the field and attempt to submit again, the screen scrolls to the next required field (and so on, until all required fields are completed). Equinix-initiated Messaging For orders with the Text (SMS) technical contact option enabled, you can initiate messaging with the Equinix technician when work is in progress on your order. For more efficient communications and order processing, this feature is enhanced in the 2022.4 release. With the enhancement, Equinix can now initiate messaging with you (if needed). If the technician sends you a message when your order is In Progress, you’ll see an orange message icon in the Status column. Hover over it and click View New Message to read the message in the Activity Timeline (and send a reply, if required). Add Quick Notes to Your Order It is now easier to add notes to a Smart Hands order that has already been submitted. On the Orders and Tickets History screen, hover over the blue note icon beside the order number and click Add Note. (If the icon is not visible for your order, the order cannot currently be modified. For example, you cannot add notes to recurring orders, or orders with a status of Pending Approval, Cancelled, Action Required, or Completed.) Modified Screens for Energize/De-Energize Circuit Based on customer feedback, we modified the Power Services order forms: The Energize Circuit form now includes the message: If the circuit/asset is not visible in the table below, it may already be energized. Energized circuits are visible in the De-Energize Circuit form. The De-Energize Circuit form now includes the message: De-energizing a circuit does not cancel or terminate your circuit. To terminate the circuit, please contact the Global Service Desk to order a deinstallation. Invitation to Complete a Survey When your Smart Hands order is completed, you might receive an email invitation to submit feedback about your order. Your feedback helps us continue to improve the Smart Hands user experience. (You can also give us feedback on your completed Smart Hands orders by clicking the thumbs up icon on the Orders and Tickets History screen, or by using the Feedback option from the Activity Timeline of the completed order.) Learn more about Smart Hands on Docs and Readiness!
Podcast | Traceroute - Episode 7: Compute
Synopsis Hardware is the invisible skeleton of the Internet. Not only has it given us access to the world's base of knowledge, but with the cloud, a seemingly infinite storage space for files. Of course, the cloud is neither ethereal nor located in the air: it's a massive network of huge data centers. And running these facilities sustainably while innovating hardware to keep up with demand is one of the great technological challenges of our time. In the final episode of Traceroute, we take a closer look at hardware and why its advancement is crucial to the development of the internet. Joined by our guests Amir Michael, Rose Schooler, and Ken Patchett, we explore the synergy of software and hardware in data center services and its effects on the connected world. Let us know your thoughts below!Podcast | Traceroute - Episode 6: Sustainability
Synopsis In episode 6 of Traceroute, we address arguably the most critical component of them all: sustainability. As demand for data rises, so too does our environmental impact, and in turn, the need to rapidly course correct to sustain rapid expansion without taking a toll on our planet. But it’s not just a matter of mitigating individual consumption—like streaming YouTube & Netflix–by recycling resources and using clean energy. The social and political ramifications of the internet are reshaping our society more rapidly than we can keep up with, demanding that we look at internet development with a sense of personal responsibility. Let us know your thoughts below!
