How to Make a Recurring Tape Rotation Order in Smart Hands
In this video, we'll show you how to place a Recurring Tape Rotation Order in Smart Hands. This demo shows your where to find the option in the Smart Hands catalog, and how to complete and submit the order. Schedule a Recurring Tape Rotation in Smart Hands today: https://customerportal.equinix.com/
How to View IBX Technical Details
In this video, we'll show you how to view the Technical Details of an Equinix IBX. We'll show you where to find the link from the Equinix Customer Portal homepage, how to select between regions, and highlight the wealth of information on each individual IBX. We'll finish with a demonstration on how to download a PDF version of the IBX Technical Details.
ECP APIs Cage Clean Up on a Smart Hands Order
In this video, how to create a basic Smart Hands Cage Clean up order in sandbox environment using Equinix Smart Hands APIs. We'll start by obtaining an Access Token using the Equinix Authentication APIs. Next, we'll identify the location details for the Smart Hands order. Then we'll place the Smart Hands Cage Clean up Order using the location details obtained in the previous step. We''ll finish by entering the usernames of the Ordering, Technical, and Notification contact(s). For more documentation on APIs, visit docs.equinix.com
ECP APIs Creating an Unlisted Smart Hands Order
In this video, how to create a basic unlisted Smart Hands Order in Sandbox environment using Equinix Smart Hands APIs. We'll start by obtaining an Access Token using the Equinix Authentication API. Next, we'll identify the location details for the Smart Hands Order (IBX, Cage, and Account). Then we'll place the unlisted Smart Hands Order. Finally, we'll enter the usernames for Notification, Technical, and Ordering contacts. For more documentation on APIs, visit docs.equinix.com
How to Make a Recurring Tape Rotation Order in Smart Hands
In this video, we'll show you how to place a Recurring Tape Rotation Order in Smart Hands. This demo shows your where to find the option in the Smart Hands catalog, and how to complete and submit the order. Schedule a Recurring Tape Rotation in Smart Hands today: https://customerportal.equinix.com/SHRED available in France, South Korea, and England!
We are excited to announce that SHRED services have expanded to 22 new IBXs across Seoul, Bordeaux, Paris, London, and Manchester! This brings our total to 89 IBXs across 21 cities. 🌱 Have you joined SHRED yet? Learn more about SHRED SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more. SHRED Now Available in Six New Locations in the US!
Great news! SHRED (Smart Hands for Responsible Electronic Disposal) is now available in Atlanta, Culpeper, Denver, Los Angeles, Miami, and New York! This expansion marks another significant milestone in our commitment to providing top-notch sustainability services worldwide. It brings our SHRED coverage total to 67 IBXs! Join Shred to simplify your IT asset disposal process and contribute to a greener future. We’re committed to responsible electronic waste management, ensuring that your equipment is handled with care and disposed of in an environmentally friendly way. What’s SHRED? SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more. Accelerating lead time & simplifying choices inside the cabinet with Smart Build
Predefined options for faster, easier cabinet deployments Decisions, decisions … Have you ever felt overwhelmed by too many choices? Sometimes, more options create complexity rather than flexibility. That’s why Equinix’s Smart Build is designed to streamline decision-making and speed up cage deployments for our customers. Making it easier to do business with us Once a customer has purchased space and power from Equinix, they need to pivot on the nitty-gritty of getting it up and running—the extra things you don't think about but matter to ensure a seamless setup and experience. That’s where Smart Build comes in, offering key solutions for custom parts, plus labor and accessories that help get deployments up and running. And our new Accessories model moves us toward pre-selected, off-the-shelf options that accelerate lead times. Think of it like building out a kitchen—you could install a custom Viking range, but for most, a high-quality GE range does the job just as well, at a better cost and with quicker access. Similarly, our Accessories offer reliable, pre-approved products with set delivery SLAs that meet most customers' needs without the long wait. While we still support custom builds, we want to make it easier for customers by offering predefined, pre-approved, and pre-priced options that seamlessly fit within our power and IBX space constraints Offloading the heavy lifting to Equinix Under the Smart Build umbrella, we also offer Smart Hands, a service that provides on-demand, remote maintenance for our colocation customers. If a customer isn’t physically present at a site, they can call on Smart Hands to reboot a server, inspect hardware, or perform other essential tasks. Think of it like home maintenance—sure, you could go to a hardware store to fix a leaky faucet yourself, but most people prefer calling a plumber. With Smart Hands, customers get expert support without the hassle What’s next on the roadmap? Our top priority is standardization—getting customers up and running faster by removing complexity from quote to fulfillment. Expanding accessories: By the end of the year, we’ll be broadening our add-on accessories program, offering more ready-to-deploy solutions inside the cabinet. This means faster deployments and less guesswork for customers. For example, we’re adding copper, fiber, and basket trays to help customers easily organize and connect their infrastructure cabling between cabinets Introducing visualization tools: We’re working on tools that will allow customers to see their cage layout before deployment. Imagine designing a car online—choosing specs, colors, and features before buying. We want to bring that experience to our customers, helping them drag and drop cabinets, power distribution units (PDUs), and other elements into a virtual cage layout to make decisions fasterHave you scheduled Smart Hands using the Availability Calendar yet?
Every second matters – that’s why we’re making it easier for you to schedule and execute Smart Hands on your schedule. Using the Smart Hands Availability Calendar, you can: Schedule Smart Hands at specific times, up to 3 hours of Smart Hands service in 1-hour increments Have real-time access to technician availability Use our enhanced scheduling experience with fewer delays and ticket rejections Get started with the availability calendar today by logging into ECP and follow the steps to Order a Scheduled Smart hands request We’re working hard on making the improvements you need and want – comment below or share your feedback via ideasSHRED Expands to Hong Kong!
You heard it here – SHRED is now available in all 5 IBXs in Hong Kong! Join SHRED to simplify your IT asset disposal process and contribute to a greener future. Our commitment to responsible electronic waste management ensures that your equipment is handled with care and disposed of in an environmentally friendly way. What’s SHRED? SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more.
