Forum Discussion

Arshia's avatar
Arshia
Level 1
6 months ago

Not able to use Equinix API, giving error - error:0A000438:SSL routines::tlsv1 alert internal error

when I am trying below command from my server

curl -v https://api.equinix.com

its giving below error

error:0A000438:SSL routines::tlsv1 alert internal error

It was working fine earlier. I am using below APIs for validating Azure Key

https://api.equinix.com/fabric/v4/connections/validate

But now even authentication API is also not working

APIs
  • vaibhav's avatar
    vaibhav
    Equinix Employee
    6 months ago

    This issue mostly seems like on the client side with curl or SSL versions or with respect to CA certificates on the system.

    Possible causes and resolutions:

    1. check Curl Version, if outdated update it

    curl --version

    2. check OpenSSL version, if outdated update it

    openssl version

    3. debug with OpenSSL to see more detailed SSL/TLS negotiation output

    openssl s_client -connect api.equinix.com:443

    4. Update CA certificates - ensure your system's CA certificates are up to date

    sudo apt-get update
sudo apt-get install --reinstall ca-certificates

    Also, curl/ssl verbose logs will give more insight.

     

  • ChrisR's avatar
    ChrisR
    Equinix Employee
    6 months ago

    Hi Arshia! Thanks for the question. I'll track down the right person to answer this and get back to you as soon as possible.