Forum Discussion

Arshia's avatar
Arshia
Level 1
6 months ago

Not able to use Equinix API, giving error - error:0A000438:SSL routines::tlsv1 alert internal error

when I am trying below command from my server curl -v https://api.equinix.com its giving below error error:0A000438:SSL routines::tlsv1 alert internal error It was working fine earlier. I am usin...
APIs
vaibhav's avatar
vaibhav
Equinix Employee
6 months ago

This issue mostly seems like on the client side with curl or SSL versions or with respect to CA certificates on the system.

Possible causes and resolutions:

1. check Curl Version, if outdated update it

curl --version

2. check OpenSSL version, if outdated update it

openssl version

3. debug with OpenSSL to see more detailed SSL/TLS negotiation output

openssl s_client -connect api.equinix.com:443

4. Update CA certificates - ensure your system's CA certificates are up to date

sudo apt-get update
sudo apt-get install --reinstall ca-certificates

Also, curl/ssl verbose logs will give more insight.