Forum Discussion
API_User
4 years agoLevel 9
Hello there,
As you're already an API customer/user in Production and you're only getting this error in Sandbox environment, may I suggest you send a mail to api-support@equinix.com with your username for detailed analysis. Also, can i check the following:
Is this the first time you're calling an API in Sandbox environment?
Is the Production API calls made under the same username/account you're using to call Sandbox? (i.e. is the Production and Sandbox app created under the same account in developer platform)
-Equinix Developer Community
As you're already an API customer/user in Production and you're only getting this error in Sandbox environment, may I suggest you send a mail to api-support@equinix.com with your username for detailed analysis. Also, can i check the following:
Is this the first time you're calling an API in Sandbox environment?
Is the Production API calls made under the same username/account you're using to call Sandbox? (i.e. is the Production and Sandbox app created under the same account in developer platform)
-Equinix Developer Community
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