Forum Discussion
simtal
3 years agoLevel 1
Equinix Customer Portal Down (again)
This happens from time to time, and just happened again now...... Do you also experience this?
Workaround fix - deleted the chrome browser cookies for equninx.com
- JantzenCommunity Manager
Are you still experiencing issues? I was able to log in with my account without issue. I also don't see anything about a portal issue on the Equinix status page.
Here are a few things you could try:
- Try an incognito/private browser window
- Clear your browser cookies/cache
- Try another browser if you have one installed
- Ensure you are able to reach other sites on the internet
- Check with a co-worker to see if they are also experiencing issues authenticating into the portal
- simtalLevel 1
Workaround fix - deleted the chrome browser cookies for equninx.com
- JantzenCommunity Manager
Glad you were able to get it figured out!
- nathanrecordEquinix Employee
Glad the workaround did it for you but I'll share this with the product team so ideally it works without the need to clear cache / cookies.
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