Forum Discussion

simtal's avatar
simtal
Level 1
3 years ago

Equinix Customer Portal Down (again)

This happens from time to time, and just happened again now...... Do you also experience this?

  • Workaround fix - deleted the chrome browser cookies for equninx.com 

  • Jantzen's avatar
    Jantzen
    Community Manager

    Are you still experiencing issues? I was able to log in with my account without issue. I also don't see anything about a portal issue on the Equinix status page.

    Here are a few things you could try:

    • Try an incognito/private browser window
    • Clear your browser cookies/cache
    • Try another browser if you have one installed
    • Ensure you are able to reach other sites on the internet
    • Check with a co-worker to see if they are also experiencing issues authenticating into the portal
  • Workaround fix - deleted the chrome browser cookies for equninx.com 

    • Jantzen's avatar
      Jantzen
      Community Manager

      Glad you were able to get it figured out! 

    • nathanrecord's avatar
      nathanrecord
      Equinix Employee

      Glad the workaround did it for you but I'll share this with the product team so ideally it works without the need to clear cache / cookies.