You can still view them online inside the Equinix Customer Portal (ECP). Once logged in, click the "Support" link in the upper right and the "Visit Support Center" button from the resulting menu. Once in the Support Center, scroll down and on the left side you'll see a "Certifications and Compliance" section. Click there and you'll be able to access the various reports.
As a quick note, we've globalized our SOC reports, so they apply to all of our locations, not individual IBXs.
Any consideration to place a soft link that goes straight to "certification and Compliance' Link as we are also ram[ping up 1Q23 SOC reporting and will also need this, and I am guessing all of your other clients.
Thanks for the suggestion. Just so I can fully understand, where would you like to see this link placed? If you are just asking for it to be posted here, you can try this link. It should get you to the correct page. From there you'd just need to scroll down and click on the "Certifications and Compliance" section.
agaray - We have globalized our SOC reports, so they apply to all of our locations, not individual IBXs. They are included by default in the global report. Click on the Global Certifications card and there are Type 2 SOC 2 & SOC 1 reports.
I just downloaded the "Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap" file from the support center using the steps above and it looks like both LA and NY area data centers were included in the report. Are you seeing something different on your end? Are these reports not what you were looking for?
If you need something other than what's included in the support center, I'd suggest reaching out to your account team with the specifics so we can better help.
I logged in to the customer portal and downloaded the "Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap" file. I get a screen that asks me to accept the confidentiality non-disclosure statement. Regardless of what I click, "I Accept" or "I Do Not Accept" the image does not respond. Thats right, its an image and is not linked to anything.
Can you address the previously posted reply to this thread - I'm seeing the same behavior:
I logged in to the customer portal and downloaded the "Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap" file. I get a screen that asks me to accept the confidentiality non-disclosure statement. Regardless of what I click, "I Accept" or "I Do Not Accept" the image does not respond. Thats right, its an image and is not linked to anything.
MikeS Appreciate you sharing that you are encountering the same issue. We've escalated to our teams internally to see how we can resolve and fix this. Stay tuned for an update.
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I used to be able to download the latest SOC II Type II reports online, where are they located now? Specially I need it for LA3
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I used to be able to download the latest SOC II Type II reports online, where are they located now? Specially I need it for LA3
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none;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 a,\n.custom_widget_Custom_Footer_footer_paj9m_1 h2,\n.custom_widget_Custom_Footer_footer_paj9m_1 h3,\n.custom_widget_Custom_Footer_footer_paj9m_1 h4 {\n color: #fff;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 .custom_widget_Custom_Footer_footer-top-container_paj9m_12 a:hover,\n.custom_widget_Custom_Footer_footer_paj9m_1 .custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 a:hover {\n color: #fff;\n text-decoration: none;\n}\n\n.custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 .custom_widget_Custom_Footer_social-icons_paj9m_18 {\n display: flex;\n gap: 1.25rem;\n align-items: center;\n justify-content: center;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 .custom_widget_Custom_Footer_footer-top-container_paj9m_12 ul {\n padding-left: 0;\n margin-top: 0;\n}\n\n.custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 .custom_widget_Custom_Footer_social-icons_paj9m_18 a {\n text-decoration: none;\n font-size: 1.125rem;\n}\n\n.custom_widget_Custom_Footer_custom_widget_Custom_Footer_footer-content_paj9m_35 {\n padding-bottom: 0.625rem;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 {\n background-color: #2d323d;\n color: white;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n padding: 4.5rem 2.8125rem;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 {\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n.custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n font-size: 2.5rem;\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 p {\n font-size: 1.125rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 p,\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul,\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 p {\n font-size: 0.875rem;\n line-height: 1.6;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul {\n list-style-type: none;\n padding: 0;\n display: flex;\n flex-direction: column;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul li {\n margin-right: 1.125rem;\n padding-bottom: 0.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 a {\n color: white;\n text-decoration: none;\n transition: color 0.3s;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 {\n margin-top: 1.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 p {\n font-size: 1rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 a {\n color: white;\n text-decoration: none;\n margin-right: 1.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 a:hover {\n color: #00aaff;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 span {\n margin-right: 0.3125rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 {\n border-top: 1px solid white;\n padding-top: 1.25rem;\n margin-top: 1.875rem;\n display: flex;\n justify-content: space-between;\n flex-wrap: wrap;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 p {\n font-size: 0.75rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 a {\n color: white;\n text-decoration: none;\n margin-right: 0.9375rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 a:hover {\n color: #00aaff;\n}\n\n@media (min-width: 992px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 {\n flex: 0 0 41.66667%;\n max-width: 41.66667%;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-fat-links-container_paj9m_142 {\n flex: 0 0 50%;\n max-width: 50%;\n }\n\n .custom_widget_Custom_Footer_footer-empty-column_paj9m_147 {\n flex: 0 0 8.33333%;\n max-width: 8.33333%;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 .custom_widget_Custom_Footer_contact-list_paj9m_152 {\n align-items: flex-start;\n }\n}\n\n@media (min-width: 768px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-fat-links-container_paj9m_142 .custom_widget_Custom_Footer_footer-fat-links_paj9m_142 {\n flex-direction: row !important;\n }\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 .custom_widget_Custom_Footer_contact-list_paj9m_152 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_fa_paj9m_44 {\n margin-right: 0.875rem;\n font-size: 1.25rem;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_contact-info_paj9m_176 {\n display: flex;\n padding-right: 2.5rem;\n padding-left: 0;\n}\n\n.custom_widget_Custom_Footer_list-item-text_paj9m_182 a {\n color: #fff;\n font-size: 1.125rem;\n text-decoration: none;\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 {\n display: flex;\n flex-wrap: wrap;\n justify-content: space-between;\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 .custom_widget_Custom_Footer_footer-section_paj9m_52:nth-child(2) {\n order: 2;\n}\n\n@media only screen and (max-width: 662px) {\n .custom_widget_Custom_Footer_footer-fat-links_paj9m_142 .custom_widget_Custom_Footer_footer-section_paj9m_52 {\n width: 50%;\n }\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 h3 {\n font-size: 1rem;\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 {\n background-color: #000;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44 {\n color: #fff;\n display: flex;\n margin: 0;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_slim-box_paj9m_219 {\n display: flex;\n align-items: center;\n justify-content: space-between;\n padding: 2.25rem 2.8125rem;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 {\n display: inline-block;\n margin-left: 4rem;\n margin-right: 4rem;\n align-self: center !important;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_social-media-container_paj9m_234 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_eq-icon-fortress_paj9m_238:before {\n content: \"\\e909\";\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 .custom_widget_Custom_Footer_copyright-text_paj9m_242 {\n color: #bdc1ca;\n font-size: 0.9375rem;\n line-height: 1.25rem;\n margin-right: 1.125rem;\n text-align: center;\n}\n\n.custom_widget_Custom_Footer_linklist-container_paj9m_250 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_linklist-container_paj9m_250 a {\n text-decoration: underline;\n}\n\n.custom_widget_Custom_Footer_link-list_paj9m_258.custom_widget_Custom_Footer_linklist-cookie_paj9m_258 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_link-list__ul_paj9m_262 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_link-list__li_paj9m_266 {\n margin-right: 1.125rem;\n font-size: 0.875rem;\n font-weight: 400;\n}\n\n.custom_widget_Custom_Footer_link-list__a_paj9m_272:hover {\n text-decoration: underline;\n}\n\n.custom_widget_Custom_Footer_social-media_paj9m_234 {\n display: flex;\n justify-self: center;\n}\n\n.custom_widget_Custom_Footer_social-media_paj9m_234 li {\n font-size: 1.125rem;\n display: block;\n}\n\n.custom_widget_Custom_Footer_social-media_paj9m_234 .custom_widget_Custom_Footer_fa_paj9m_44,\n.custom_widget_Custom_Footer_social-media_paj9m_234 a {\n font-size: 1rem;\n line-height: 2.75rem;\n}\n\n.custom_widget_Custom_Footer_links_paj9m_292 {\n text-align: center;\n}\n\n.custom_widget_Custom_Footer_links_paj9m_292>span {\n color: #bdc1ca;\n margin-right: 1.125rem;\n white-space: nowrap;\n}\n\n.custom_widget_Custom_Footer_link-list_paj9m_258.custom_widget_Custom_Footer_linklist-cookie_paj9m_258 {\n display: block;\n text-align: center;\n}\n\n@media only screen and (max-width: 469px) {\n .custom_widget_Custom_Footer_link-list__ul_paj9m_262 {\n display: block;\n padding-left: 0;\n margin-top: 1.25rem;\n }\n\n .custom_widget_Custom_Footer_link-list__ul_paj9m_262 li {\n margin-bottom: 0.625rem;\n }\n}\n\n@media screen and (min-width: 320px) and (max-width: 439px) {\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n display: block;\n }\n\n .custom_widget_Custom_Footer_contact-info_paj9m_176:nth-child(2) {\n margin-top: 0.9375rem;\n }\n}\n\n@media only screen and (max-width: 991px) {\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n font-size: 2.1875rem;\n }\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 p {\n font-size: 0.9375rem;\n }\n\n .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n flex-direction: column-reverse;\n }\n\n .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137,\n .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 {\n text-align: center;\n }\n\n .custom_widget_Custom_Footer_contact-list_paj9m_152.custom_widget_Custom_Footer_list_paj9m_182 {\n justify-content: center;\n }\n}\n\n@media (max-width: 768px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_slim-box_paj9m_219 {\n display: block !important;\n padding: 2.25rem 1.5625rem;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_logo_paj9m_360 {\n display: block !important;\n text-align: center;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 {\n margin: 0;\n display: block;\n width: 100%;\n text-align: center;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 .custom_widget_Custom_Footer_text-link_paj9m_372 {\n margin: 1.25rem 0;\n }\n}\n\n@media only screen and (max-width: 1024px) {\n\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_fa_paj9m_44,\n .custom_widget_Custom_Footer_list-item-text_paj9m_182 a {\n font-size: 1rem;\n }\n\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n margin-bottom: 1.25rem;\n padding-left: 0;\n }\n\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_contact-info_paj9m_176 {\n padding-right: 1.875rem;\n }\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52:last-child {\n margin-bottom: 0;\n border-bottom: none;\n }\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n padding-bottom: 1.125rem;\n margin: 0;\n font-family: \"Nexa Text Extra Bold\";\n }\n}\n\n.custom_widget_Custom_Footer_fa-envelope_paj9m_406:before,\n.custom_widget_Custom_Footer_fa-phone_paj9m_407:before,\n.custom_widget_Custom_Footer_fa-rss_paj9m_408:before,\n.custom_widget_Custom_Footer_fa-twitter_paj9m_409:before,\n.custom_widget_Custom_Footer_fa-facebook_paj9m_410:before,\n.custom_widget_Custom_Footer_fa-linkedin_paj9m_411:before,\n.custom_widget_Custom_Footer_fa-youtube-play_paj9m_412:before {\n font-family: \"FontAwesome\";\n font-style: normal;\n}\n\n.custom_widget_Custom_Footer_fa-youtube-play_paj9m_412:before {\n content: \"\\f16a\";\n}\n\n.custom_widget_Custom_Footer_fa-rss_paj9m_408:before {\n content: \"\\f09e\";\n}\n\n.custom_widget_Custom_Footer_fa-twitter_paj9m_409:before {\n content: \"\\f099\";\n}\n\n.custom_widget_Custom_Footer_fa-facebook_paj9m_410:before {\n content: \"\\f09a\";\n}\n\n.custom_widget_Custom_Footer_fa-linkedin_paj9m_411:before {\n content: \"\\f0e1\";\n}\n\n.custom_widget_Custom_Footer_fa-envelope_paj9m_406:before {\n content: \"\\f0e0\";\n}\n\n.custom_widget_Custom_Footer_fa-phone_paj9m_407:before {\n content: \"\\f095\";\n}","tokens":{"footer":"custom_widget_Custom_Footer_footer_paj9m_1","footer-top-container":"custom_widget_Custom_Footer_footer-top-container_paj9m_12","footer-bottom-container":"custom_widget_Custom_Footer_footer-bottom-container_paj9m_13","social-icons":"custom_widget_Custom_Footer_social-icons_paj9m_18","custom_widget_Custom_Footer_footer-content":"custom_widget_Custom_Footer_custom_widget_Custom_Footer_footer-content_paj9m_35","footer-content":"custom_widget_Custom_Footer_footer-content_paj9m_44","fat-box":"custom_widget_Custom_Footer_fat-box_paj9m_44","footer-section":"custom_widget_Custom_Footer_footer-section_paj9m_52","about-us":"custom_widget_Custom_Footer_about-us_paj9m_52","footer-stay-connected":"custom_widget_Custom_Footer_footer-stay-connected_paj9m_57","footer-contact":"custom_widget_Custom_Footer_footer-contact_paj9m_68","footer-bottom":"custom_widget_Custom_Footer_footer-bottom_paj9m_13","footer-container":"custom_widget_Custom_Footer_footer-container_paj9m_137","footer-stay-connected-container":"custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137","footer-fat-links-container":"custom_widget_Custom_Footer_footer-fat-links-container_paj9m_142","footer-empty-column":"custom_widget_Custom_Footer_footer-empty-column_paj9m_147","contact-list":"custom_widget_Custom_Footer_contact-list_paj9m_152","footer-fat-links":"custom_widget_Custom_Footer_footer-fat-links_paj9m_142","eq-lists":"custom_widget_Custom_Footer_eq-lists_paj9m_167","icon-list":"custom_widget_Custom_Footer_icon-list_paj9m_167","fa":"custom_widget_Custom_Footer_fa_paj9m_44","contact-info":"custom_widget_Custom_Footer_contact-info_paj9m_176","list-item-text":"custom_widget_Custom_Footer_list-item-text_paj9m_182","slim-box":"custom_widget_Custom_Footer_slim-box_paj9m_219","footer-link":"custom_widget_Custom_Footer_footer-link_paj9m_226","social-media-container":"custom_widget_Custom_Footer_social-media-container_paj9m_234","eq-icon-fortress":"custom_widget_Custom_Footer_eq-icon-fortress_paj9m_238","copyright-text":"custom_widget_Custom_Footer_copyright-text_paj9m_242","linklist-container":"custom_widget_Custom_Footer_linklist-container_paj9m_250","link-list":"custom_widget_Custom_Footer_link-list_paj9m_258","linklist-cookie":"custom_widget_Custom_Footer_linklist-cookie_paj9m_258","link-list__ul":"custom_widget_Custom_Footer_link-list__ul_paj9m_262","link-list__li":"custom_widget_Custom_Footer_link-list__li_paj9m_266","link-list__a":"custom_widget_Custom_Footer_link-list__a_paj9m_272","social-media":"custom_widget_Custom_Footer_social-media_paj9m_234","links":"custom_widget_Custom_Footer_links_paj9m_292","list":"custom_widget_Custom_Footer_list_paj9m_182","logo":"custom_widget_Custom_Footer_logo_paj9m_360","text-link":"custom_widget_Custom_Footer_text-link_paj9m_372","fa-envelope":"custom_widget_Custom_Footer_fa-envelope_paj9m_406","fa-phone":"custom_widget_Custom_Footer_fa-phone_paj9m_407","fa-rss":"custom_widget_Custom_Footer_fa-rss_paj9m_408","fa-twitter":"custom_widget_Custom_Footer_fa-twitter_paj9m_409","fa-facebook":"custom_widget_Custom_Footer_fa-facebook_paj9m_410","fa-linkedin":"custom_widget_Custom_Footer_fa-linkedin_paj9m_411","fa-youtube-play":"custom_widget_Custom_Footer_fa-youtube-play_paj9m_412"}},"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1743178597328":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1743178597328","value":{"navLabel":"Breadcrumbs","dropdown":"Additional 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Where are the SOC reports located now?","moderationData":{"__ref":"ModerationData:moderation_data:1095"},"body":"
You can still view them online inside the Equinix Customer Portal (ECP). Once logged in, click the \"Support\" link in the upper right and the \"Visit Support Center\" button from the resulting menu. Once in the Support Center, scroll down and on the left side you'll see a \"Certifications and Compliance\" section. Click there and you'll be able to access the various reports.
\n
As a quick note, we've globalized our SOC reports, so they apply to all of our locations, not individual IBXs.
You can still view them online inside the Equinix Customer Portal (ECP). Once logged in, click the \"Support\" link in the upper right and the \"Visit Support Center\" button from the resulting menu. Once in the Support Center, scroll down and on the left side you'll see a \"Certifications and Compliance\" section. Click there and you'll be able to access the various reports.
\n
As a quick note, we've globalized our SOC reports, so they apply to all of our locations, not individual IBXs.
\n
Hopefully this is what you were looking for.
\n
Cheers, Jantzen
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Any consideration to place a soft link that goes straight to \"certification and Compliance' Link as we are also ram[ping up 1Q23 SOC reporting and will also need this, and I am guessing all of your other clients.
Any consideration to place a soft link that goes straight to \"certification and Compliance' Link as we are also ram[ping up 1Q23 SOC reporting and will also need this, and I am guessing all of your other clients.
thx,
Karim
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Hi Karim,
\n
Thanks for the suggestion. Just so I can fully understand, where would you like to see this link placed? If you are just asking for it to be posted here, you can try this link. It should get you to the correct page. From there you'd just need to scroll down and click on the \"Certifications and Compliance\" section.
Thanks for the suggestion. Just so I can fully understand, where would you like to see this link placed? If you are just asking for it to be posted here, you can try this link. It should get you to the correct page. From there you'd just need to scroll down and click on the \"Certifications and Compliance\" section.
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Is the SOC2 Type 2 report available for the Americas region (LA4)? I only see SOC reports for Canada.
Is the SOC2 Type 2 report available for the Americas region (LA4)? I only see SOC reports for Canada.
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agaray - We have globalized our SOC reports, so they apply to all of our locations, not individual IBXs. They are included by default in the global report. Click on the Global Certifications card and there are Type 2 SOC 2 & SOC 1 reports.
- We have globalized our SOC reports, so they apply to all of our locations, not individual IBXs. They are included by default in the global report. Click on the Global Certifications card and there are Type 2 SOC 2 & SOC 1 reports.
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1371_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:1368":{"__typename":"ModerationData","id":"moderation_data:1368","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:2989":{"__typename":"User","id":"user:2989","uid":2989,"login":"MattK","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-06-02T07:28:30.530-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.equinix.com/t5/s/cqgja84836/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:27"},"entityType":"USER","eventPath":"community:cqgja84836/user:2989"},"ForumReplyMessage:message:1368":{"__typename":"ForumReplyMessage","uid":1368,"id":"message:1368","revisionNum":2,"author":{"__ref":"User:user:6"},"readOnly":false,"repliesCount":12,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OR"},"parent":{"__ref":"ForumTopicMessage:message:1091"},"conversation":{"__ref":"Conversation:conversation:1091"},"subject":"Re: Where are the SOC reports located now?","moderationData":{"__ref":"ModerationData:moderation_data:1368"},"body":"
I just downloaded the \"Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap\" file from the support center using the steps above and it looks like both LA and NY area data centers were included in the report. Are you seeing something different on your end? Are these reports not what you were looking for?
\n
If you need something other than what's included in the support center, I'd suggest reaching out to your account team with the specifics so we can better help.
I just downloaded the \"Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap\" file from the support center using the steps above and it looks like both LA and NY area data centers were included in the report. Are you seeing something different on your end? Are these reports not what you were looking for?
\n
If you need something other than what's included in the support center, I'd suggest reaching out to your account team with the specifics so we can better help.
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I logged in to the customer portal and downloaded the \"Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap\" file. I get a screen that asks me to accept the confidentiality non-disclosure statement. Regardless of what I click, \"I Accept\" or \"I Do Not Accept\" the image does not respond. Thats right, its an image and is not linked to anything.
I logged in to the customer portal and downloaded the \"Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap\" file. I get a screen that asks me to accept the confidentiality non-disclosure statement. Regardless of what I click, \"I Accept\" or \"I Do Not Accept\" the image does not respond. Thats right, its an image and is not linked to anything.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1411_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:1482":{"__typename":"ModerationData","id":"moderation_data:1482","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1482":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3146"},"id":"message:1482","revisionNum":2,"uid":1482,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OR"},"parent":{"__ref":"ForumReplyMessage:message:1411"},"conversation":{"__ref":"Conversation:conversation:1091"},"subject":"Re: Where are the SOC reports located now?","moderationData":{"__ref":"ModerationData:moderation_data:1482"},"body":"
I'm seeing the same thing. Were you able to get a resolution to this?
I'm seeing the same thing. Were you able to get a resolution to this?
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Can you address the previously posted reply to this thread - I'm seeing the same behavior:
I logged in to the customer portal and downloaded the \"Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap\" file. I get a screen that asks me to accept the confidentiality non-disclosure statement. Regardless of what I click, \"I Accept\" or \"I Do Not Accept\" the image does not respond. Thats right, its an image and is not linked to anything.
Can you address the previously posted reply to this thread - I'm seeing the same behavior:
I logged in to the customer portal and downloaded the \"Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap\" file. I get a screen that asks me to accept the confidentiality non-disclosure statement. Regardless of what I click, \"I Accept\" or \"I Do Not Accept\" the image does not respond. Thats right, its an image and is not linked to anything.
-I have Adobe Acrobat installed.
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MikeS Appreciate you sharing that you are encountering the same issue. We've escalated to our teams internally to see how we can resolve and fix this. Stay tuned for an update.
Appreciate you sharing that you are encountering the same issue. We've escalated to our teams internally to see how we can resolve and fix this. Stay tuned for an update.
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