Why are my custom alerts not functioning?

Custom alerts are tied to specific assets. Upgrading our building management system (BMS) required deleting existing assets and re-adding them under different names, which rendered them non-operational.

It's also possible that this issue has been caused by a lost connection to associated assets or data processing failure. If your custom alert isn't associated with assets located in an IBX data center that has undergone a BMS upgrade, contact our IBX data center staff.