Forum Discussion
MikeS
Level 1
Can you address the previously posted reply to this thread - I'm seeing the same behavior:
I logged in to the customer portal and downloaded the "Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap" file. I get a screen that asks me to accept the confidentiality non-disclosure statement. Regardless of what I click, "I Accept" or "I Do Not Accept" the image does not respond. Thats right, its an image and is not linked to anything.
-I have Adobe Acrobat installed.
Shannon
2 months agoCommunity Manager
Hi MikeS and BAvery - let us know if this works for you.
- Download it in the browser (save it; there's a floppy disk icon)
- Then go to your finder/explorer and double-click the file, which opens in the user's default PDF application. It should work in the Adobe Acrobat app if that's your preferred choice.
We understand this is not the easiest experience, so we're following up with the team to see how this can be improved.
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