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What does support look like for the Cisco Catalyst 8000V?

shanzlafayette
Equinix Employee

Can anyone explain what kind of support is available for the Cisco Catalyst 8000V?

Reply 1 1

charliemack31
Equinix Employee

Outside of opening support tickets at Equinix, customers can now directly open Cisco Technical Assistance Center (TAC) cases for C8000V IOX-XE software and configuration issues in the Equinix Network Edge portal. This provides our customers with a direct and efficient troubleshooting channel to Cisco within our portal. 

To learn more about opening a Cisco TAC case, please see here: https://docs.equinix.com/en-us/Content/Interconnection/NE/deploy-guide/Cisco/NE-Cisco-8000v-sub-supp...