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sandbox api: "Error in getting user's profile"

sandbox api: "Error in getting user's profile"

Level 9

I requested a bearer token ... no problem.

As I try to get the userport with that valid bearer token, I get an error. Did I miss something ?

Do I need an extra acceptance from our account manager to use my account in the sandbox ?

my curl request:

curl -ki --request GET \ 
--url \
--header 'accept: application/json' \
--header 'authorization: Bearer ' \
--header 'content-type: application/json'

the http response:

HTTP/1.1 500 Internal Server Error

with this error body:

{"errorCode":"IC-USR-014-01","errorMessage":"Error in getting user's profile"}


Replies 3 3

Level 9
playground is working, sandbox does not.
Maybe the sandbox is not working ?

Level 9
Hi there,
Could you please confirm that you can access this API in the Production environment? If you're able to access this API in the Production environment, I'd suggest you send a mail to with your username for detailed analysis.

-Equinix Developer Community

Level 9
Thank's, production works.
I tried to contact the support team via the contact us form.