Forum Discussion

API_User's avatar
API_User
Level 9
6 years ago

Issues with Work Visit API

Hi Mohit, I have successfully accessed my sandbox and have been attempting to send some workvisit requests. Needless to say I am experiencing a number of issues. Mostly I can get around these but t...
Customer Portal APIs
developer
  • API_User's avatar
    API_User
    6 years ago
    Hi Daren,

    Our apologies for the issues you are facing with Equinix Work Visit APIs. I have reviewed your shared request packet for Work Visit API. Please find below my observations and recommendations:

    Please ensure that the sandbox user has “IBX Access Services” permission. This permission is needed to place Work Visit Order. Brian should be able to help you here to grant this permission for your sandbox user.
    Please use /v1/orders/workvisit/locations API to pull the list of IBXs (Equinix data Centers), Cages and Cabinets your sandbox user has access to. Here too I will recommend to take Brian’s help to assign some IBXs with “IBX Access Services” permission for your sandbox user.
    In the Work Visit API request:

    As part of “ibxLocation” array, please pass one of the IBX and corresponding cage/cabinets returned as by /locations API
    As part of “contacts” array both “ORDERING” & “NOTIFICATIONS” contact type are required. TECHNICAL contact type is optional
    As part of serviceDetails > schedule, the “startDateTime” and “endDateTime” should be future dates. The “endDateTime” cannot be more than 14 days from the provided “startDateTime”



    Hope this helps. Please let us know if you are still facing issues.

    Thanks,
    Mohit
API_User's avatar
API_User
Level 9
6 years ago
Hi Daren,

Our apologies for the issues you are facing with Equinix Work Visit APIs. I have reviewed your shared request packet for Work Visit API. Please find below my observations and recommendations:

Please ensure that the sandbox user has “IBX Access Services” permission. This permission is needed to place Work Visit Order. Brian should be able to help you here to grant this permission for your sandbox user.
Please use /v1/orders/workvisit/locations API to pull the list of IBXs (Equinix data Centers), Cages and Cabinets your sandbox user has access to. Here too I will recommend to take Brian’s help to assign some IBXs with “IBX Access Services” permission for your sandbox user.
In the Work Visit API request:

As part of “ibxLocation” array, please pass one of the IBX and corresponding cage/cabinets returned as by /locations API
As part of “contacts” array both “ORDERING” & “NOTIFICATIONS” contact type are required. TECHNICAL contact type is optional
As part of serviceDetails > schedule, the “startDateTime” and “endDateTime” should be future dates. The “endDateTime” cannot be more than 14 days from the provided “startDateTime”



Hope this helps. Please let us know if you are still facing issues.

Thanks,
Mohit