Forum Discussion
Where are the SOC reports located now?
Thanks for your patience wade_canada if you are still having issues downloading the SOC reports, here's a video that walks through the process.
Additionally, our customer support team can download the reports and send them directly to you via email if you still encounter any issues.
Additionally, our UX team is aware of the SOC reports difficulties and will be looking into how we can improve the process in the future.
I just downloaded the "Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap" file from the support center using the steps above and it looks like both LA and NY area data centers were included in the report. Are you seeing something different on your end? Are these reports not what you were looking for?
If you need something other than what's included in the support center, I'd suggest reaching out to your account team with the specifics so we can better help.
I logged in to the customer portal and downloaded the "Equinix (Global DCH) - Type 2 SOC 2 - Report - Clickwrap" file. I get a screen that asks me to accept the confidentiality non-disclosure statement. Regardless of what I click, "I Accept" or "I Do Not Accept" the image does not respond. Thats right, its an image and is not linked to anything.
equinix-global-dch-type-2-soc-2-report-clickwrap (kapostcontent.net)
I'm seeing the same thing. Were you able to get a resolution to this?
Featured Places
Discussions
Engage with industry experts, share insights, ask questions, and grow your network.Ideas
We're listening! Submit your ideas to shape the future of Equinix!Groups
Ready to collaborate? Join a Group or upcoming beta program.What's New
Stay ahead with the latest from Equinix. Discover new product announcements, insightful tutorials, and practical use cases.Events
Your Guide to Upcoming Events - Online, Hybrid, and In-Person!
