Forum Discussion

Jantzen's avatar
Jantzen
Community Manager
3 years ago

What is the SLA for Network Edge?

What is the SLA for Network Edge?

  • Each device is covered by an SLA of 99.99% availability. If any redundancy settings are included, the SLA increases to 99.999%.

    Important: When a device is changed directly via SSH or other methods, Equinix can't guarantee the SLA or supportability of the device once the records are not in sync.

  • Jantzen's avatar
    Jantzen
    Community Manager

    Each device is covered by an SLA of 99.99% availability. If any redundancy settings are included, the SLA increases to 99.999%.

    Important: When a device is changed directly via SSH or other methods, Equinix can't guarantee the SLA or supportability of the device once the records are not in sync.