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Equinix Employee

4 years ago

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What is the SLA for Network Edge?

What is the SLA for Network Edge?

Network Optimization

Jantzen
4 years ago
Each device is covered by an SLA of 99.99% availability. If any redundancy settings are included, the SLA increases to 99.999%.

Important: When a device is changed directly via SSH or other methods, Equinix can't guarantee the SLA or supportability of the device once the records are not in sync.

1 Reply

Jantzen
Equinix Employee
4 years ago
Each device is covered by an SLA of 99.99% availability. If any redundancy settings are included, the SLA increases to 99.999%.

Important: When a device is changed directly via SSH or other methods, Equinix can't guarantee the SLA or supportability of the device once the records are not in sync.

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